Kforce Inc
Provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $18.00/hr - $22.01/hr
Responsibilities
Managing an inbound queue, lead passing, and calling out on retention customers
Providing exceptional customer service to clients
Collaborating with the retention and attach teams
Maintaining a positive and professional demeanor when communicating with clients
Following up with customers to ensure their needs are met and their questions are resolved
Keeping detailed records of customer interactions in our CRM system
Requirements
Associate's degree (Community College, MBO) preferred
2+ years of experience in a customer service or sales support role
Excellent communication skills, both verbal and written
Ability to multitask and work under pressure
Strong organizational and time-management skills
Experience with lead management, inbound call handling, and outbound calling
Compensation & Benefits The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Equal Opportunity Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Seniority Level Associate
Employment Type Contract
Job Function Sales and Business Development
Industries Financial Services, Investment Banking, and Investment Management
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Base Pay Range $18.00/hr - $22.01/hr
Responsibilities
Managing an inbound queue, lead passing, and calling out on retention customers
Providing exceptional customer service to clients
Collaborating with the retention and attach teams
Maintaining a positive and professional demeanor when communicating with clients
Following up with customers to ensure their needs are met and their questions are resolved
Keeping detailed records of customer interactions in our CRM system
Requirements
Associate's degree (Community College, MBO) preferred
2+ years of experience in a customer service or sales support role
Excellent communication skills, both verbal and written
Ability to multitask and work under pressure
Strong organizational and time-management skills
Experience with lead management, inbound call handling, and outbound calling
Compensation & Benefits The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Equal Opportunity Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Seniority Level Associate
Employment Type Contract
Job Function Sales and Business Development
Industries Financial Services, Investment Banking, and Investment Management
#J-18808-Ljbffr