Downey Federal Credit Union
Collections Representative I
Downey Federal Credit Union, Downey, California, United States, 90242
Join to apply for the
Collections Representative I
role at
Downey Federal Credit Union
Purpose The Collections Representative I position focuses on collecting past‑due consumer loans, Visa, and negative shares. The Collector works on trying to make suitable arrangements with the member if possible. The Collector will determine whether the accounts are profitable and collectible. They are also responsible for consulting with the Lending & Collections Supervisor based on the member’s current status.
Organizational Standards An energetic, self‑motivated, enthusiastic “team player” to represent our credit union with members, prospective members, other staff and the communities in which DFCU conducts business; while exercising sound business judgment, maintain a professional appearance and displaying a positive attitude.
Primary Responsibilities
Collects on delinquent accounts from 10 days to 180 days past due in a timely and effective manner, within established guidelines.
Negotiates suitable payment arrangements with members.
Documents all communications and transactions of a material manner with members.
Recommends repossessions of vehicles to the Lending/Collections Supervisor based on the member’s status.
Appears at and prepares files for small claims court. If judgement obtained, begins the process of wage garnishment and levies on liquid assets.
Reviews and collects on all negative share and checking accounts in a timely manner.
Monitors and updates accounts after receiving bankruptcy notices.
Files proofs of claim online.
Collects on charged‑off loans and prepares files for legal action.
Demonstrates excellent verbal and written communications skills.
Skip traces accounts for possible leads to locate and contact members.
Communicates with members and staff in a professional and articulate manner in both verbal and written forms.
Responsible for compliance to the Bank Secrecy Act, which includes Customer/Member Identification requirements for new members, Anti‑Money Laundering requirements, and OFAC requirements. Compliance involves gathering necessary information for accurate filing of Currency Transaction Reports, reporting suspicious activity, and other suspected money‑laundering activities.
Maintains a comprehensive understanding of the features and benefits of all credit union products and services to offer the most appropriate products to members.
Maintains up‑to‑date knowledge of policies, procedures, rules, and regulations that govern credit union operations.
Ensures compliance with all credit union member service standards, performing all member‑related functions and activities in accordance with superior member service.
Minimizes potential losses on delinquent loans by contacting borrowers and insurers, working toward resolution of the delinquency in accordance with departmental and legal guidelines.
Analyzes member’s situation and collateral risk to present alternative solutions, including forbearance plans, repayment plans, modifications, assumptions, pre‑foreclosure/short sales, and deed in lieu. Assists in identifying, negotiating, and pursuing the appropriate loss mitigation option in the best interest of members without exposing the credit union to undue financial risk.
Ensures confidentiality and security of credit union and member information and documents.
Employs analytical reasoning to identify opportunities and threats to both members and the credit union.
Willingly accepts direction from management to meet the goals established by the Board of Directors.
Serves the membership and maintains a positive attitude within the office at all times.
Performs all other related duties as requested by management.
Requirements Employment Requirements
Ability to be bonded.
Understand basic accounting principles.
Ability to use office machines as required for the position and understand EDP concepts.
Favorable written and communication skills.
Minimum Job Requirements
High school graduate; secondary education preferred.
Two (2) years of collection experience and/or credit union experience.
Basic personal computer knowledge (Word, Excel).
Spanish fluency preferred.
One year of experience in loan collections at a financial institution.
Seniority Level Entry level
Employment Type Full‑time
Job Function Accounting/Auditing and Finance
Referrals increase your chances of interviewing at Downey Federal Credit Union by 2x.
Get notified about new Collections Representative jobs in
Downey, CA .
Los Angeles, CA $27.74 - $33.10 3 weeks ago
Santa Fe Springs, CA $24 - $27.50 2 weeks ago
#J-18808-Ljbffr
Collections Representative I
role at
Downey Federal Credit Union
Purpose The Collections Representative I position focuses on collecting past‑due consumer loans, Visa, and negative shares. The Collector works on trying to make suitable arrangements with the member if possible. The Collector will determine whether the accounts are profitable and collectible. They are also responsible for consulting with the Lending & Collections Supervisor based on the member’s current status.
Organizational Standards An energetic, self‑motivated, enthusiastic “team player” to represent our credit union with members, prospective members, other staff and the communities in which DFCU conducts business; while exercising sound business judgment, maintain a professional appearance and displaying a positive attitude.
Primary Responsibilities
Collects on delinquent accounts from 10 days to 180 days past due in a timely and effective manner, within established guidelines.
Negotiates suitable payment arrangements with members.
Documents all communications and transactions of a material manner with members.
Recommends repossessions of vehicles to the Lending/Collections Supervisor based on the member’s status.
Appears at and prepares files for small claims court. If judgement obtained, begins the process of wage garnishment and levies on liquid assets.
Reviews and collects on all negative share and checking accounts in a timely manner.
Monitors and updates accounts after receiving bankruptcy notices.
Files proofs of claim online.
Collects on charged‑off loans and prepares files for legal action.
Demonstrates excellent verbal and written communications skills.
Skip traces accounts for possible leads to locate and contact members.
Communicates with members and staff in a professional and articulate manner in both verbal and written forms.
Responsible for compliance to the Bank Secrecy Act, which includes Customer/Member Identification requirements for new members, Anti‑Money Laundering requirements, and OFAC requirements. Compliance involves gathering necessary information for accurate filing of Currency Transaction Reports, reporting suspicious activity, and other suspected money‑laundering activities.
Maintains a comprehensive understanding of the features and benefits of all credit union products and services to offer the most appropriate products to members.
Maintains up‑to‑date knowledge of policies, procedures, rules, and regulations that govern credit union operations.
Ensures compliance with all credit union member service standards, performing all member‑related functions and activities in accordance with superior member service.
Minimizes potential losses on delinquent loans by contacting borrowers and insurers, working toward resolution of the delinquency in accordance with departmental and legal guidelines.
Analyzes member’s situation and collateral risk to present alternative solutions, including forbearance plans, repayment plans, modifications, assumptions, pre‑foreclosure/short sales, and deed in lieu. Assists in identifying, negotiating, and pursuing the appropriate loss mitigation option in the best interest of members without exposing the credit union to undue financial risk.
Ensures confidentiality and security of credit union and member information and documents.
Employs analytical reasoning to identify opportunities and threats to both members and the credit union.
Willingly accepts direction from management to meet the goals established by the Board of Directors.
Serves the membership and maintains a positive attitude within the office at all times.
Performs all other related duties as requested by management.
Requirements Employment Requirements
Ability to be bonded.
Understand basic accounting principles.
Ability to use office machines as required for the position and understand EDP concepts.
Favorable written and communication skills.
Minimum Job Requirements
High school graduate; secondary education preferred.
Two (2) years of collection experience and/or credit union experience.
Basic personal computer knowledge (Word, Excel).
Spanish fluency preferred.
One year of experience in loan collections at a financial institution.
Seniority Level Entry level
Employment Type Full‑time
Job Function Accounting/Auditing and Finance
Referrals increase your chances of interviewing at Downey Federal Credit Union by 2x.
Get notified about new Collections Representative jobs in
Downey, CA .
Los Angeles, CA $27.74 - $33.10 3 weeks ago
Santa Fe Springs, CA $24 - $27.50 2 weeks ago
#J-18808-Ljbffr