Citigroup Inc.
The Ops Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work‑flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub‑function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities:
Provides technical and business support for users of Citi Platforms, including quick resolution of app issues and driving stability, efficiency, and effectiveness improvements.
Maintains application systems that have completed development and are running in daily operations.
Manages, maintains, and supports applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
Performs start‑of‑day checks, continuous monitoring, and regional handover.
Performs same‑day risk reconciliations.
Develops and maintains technical support documentation.
Identifies ways to maximize the potential of the applications used.
Assesses risk and impact of production issues and escalates to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly.
Formulates and defines scope and objectives for complex application enhancements and problem resolution.
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participates in application releases from development, testing, and deployment into production.
Engages in post‑implementation analysis to ensure successful system design and functionality.
Considers implications of application of technology to the current environment, identifying risks, vulnerabilities, and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Acts as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to raise problems to appropriate technology and business teams while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Actively involved in and owns Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has ability to operate with a limited level of direct supervision.
Can exercise independence of judgment and autonomy.
Acts as SME to senior stakeholders and/or other team members.
Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation while driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
5‑8 years experience in Cloudera Hadoop/Spark Engineering and Administration.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re‑prioritization.
Effective written and verbal communications including ability to explain technical issues in simple terms that non‑IT staff can understand.
Demonstrated analytical skills.
Issue tracking and reporting using tools.
Knowledge/experience of problem management tools.
Good all‑round technical skills.
Effectively share information with other support team members and with other technology teams.
Ability to plan and organize workload.
Consistently demonstrates clear and concise written and verbal communication skills.
Ability to communicate appropriately to relevant stakeholder.
Education: Bachelor's/University degree or equivalent experience.
Job Details:
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full time
Primary Location: Tampa Florida United States
Salary Range: $70,720.00 - $106,080.00
Benefits: In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Skills: Most Relevant Skills: Please see the requirements listed above.
Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.
Posting Close Date: Oct 16, 2025
EEO and Accessibility: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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Responsibilities:
Provides technical and business support for users of Citi Platforms, including quick resolution of app issues and driving stability, efficiency, and effectiveness improvements.
Maintains application systems that have completed development and are running in daily operations.
Manages, maintains, and supports applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
Performs start‑of‑day checks, continuous monitoring, and regional handover.
Performs same‑day risk reconciliations.
Develops and maintains technical support documentation.
Identifies ways to maximize the potential of the applications used.
Assesses risk and impact of production issues and escalates to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly.
Formulates and defines scope and objectives for complex application enhancements and problem resolution.
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participates in application releases from development, testing, and deployment into production.
Engages in post‑implementation analysis to ensure successful system design and functionality.
Considers implications of application of technology to the current environment, identifying risks, vulnerabilities, and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Acts as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to raise problems to appropriate technology and business teams while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Actively involved in and owns Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has ability to operate with a limited level of direct supervision.
Can exercise independence of judgment and autonomy.
Acts as SME to senior stakeholders and/or other team members.
Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation while driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
5‑8 years experience in Cloudera Hadoop/Spark Engineering and Administration.
Experience installing, configuring or supporting business applications.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re‑prioritization.
Effective written and verbal communications including ability to explain technical issues in simple terms that non‑IT staff can understand.
Demonstrated analytical skills.
Issue tracking and reporting using tools.
Knowledge/experience of problem management tools.
Good all‑round technical skills.
Effectively share information with other support team members and with other technology teams.
Ability to plan and organize workload.
Consistently demonstrates clear and concise written and verbal communication skills.
Ability to communicate appropriately to relevant stakeholder.
Education: Bachelor's/University degree or equivalent experience.
Job Details:
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full time
Primary Location: Tampa Florida United States
Salary Range: $70,720.00 - $106,080.00
Benefits: In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Skills: Most Relevant Skills: Please see the requirements listed above.
Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.
Posting Close Date: Oct 16, 2025
EEO and Accessibility: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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