The Salvation Army USA Western Territory
Case Manager II
The Salvation Army USA Western Territory, Colorado Springs, Colorado, United States, 80509
Job Title:
Case Manager II
FLSA Status:
Full Time - non-exempt
Reports to:
FHC Program Manager
Schedule:
40 hours weekly
Supervises:
N/A
Rate of Pay:
$25.00/ hour
Closing Date:
11/14/2025
Benefits
Health, vision, dental, life as well as voluntary life and disability insurance
Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
One floating day off for use (accrual immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
Pension Plan (after one year of continuous service)
Voluntary Tax-Deferred Annuity Plan (403(b)plan)
Function The Case Manager II will have a focus on family at our shelter. Case Managing Families to help them progress in life and eventually move out of the shelter into other supportive services or into self‑sufficiency. This is done through a strength-based/client‑centric approach.
Duties and Responsibilities
Do an assessment intake on the resident to obtain personal history.
Assess what other resources and agencies would benefit the resident and make referrals accordingly.
Maintain accurate written case notes on each resident interviewed.
Follow all policies and procedures of the center.
Meet with Families assigned to you weekly for updates and guidance.
Distribute supplies and other belongings to clients.
Understand all policies and procedures for the center and implement them in daily work.
Ability to search belongings in a proper manner.
Maintain records in a timely, accurate, and orderly manner.
Participate in training as required by the Social Services Director.
Maintain required records related to grant administration.
Give high priority to the welfare of each resident.
Management of the step/phase program.
Give input to needed educational programming.
Cooperate with other center staff and volunteers.
Always maintain a professional attitude and appearance.
Actively support the mission and goals of The Salvation Army.
Education, Experience, Skills, Qualifications
Associate degree in human services (or minimum of one year working with displaced clients), Bachelors preferred
Minimum of one year in Case Management or a related field
Excellent verbal and written communication skills.
Ability to present information to small groups.
Must demonstrate good judgment and act in a professional manner.
Ability to maintain confidentiality.
Ability to meet deadlines.
Ability to work with people from diverse populations.
Ability to read and write in the English language.
Must have problem‑solving, listening, and organizational skills.
Ability to multitask and prioritize according to deadlines.
Must have time management skills.
Ability to file and maintain files with accuracy.
Software
Microsoft Word, Access, Excel, Power Point, and Outlook are required.
Ability to use new software programs with basic training (Ulti‑Pro and others).
Ability to create and maintain spreadsheets as needed.
Driving
If the position requires driving: A minimum age of 21 (for insurance provision) and possession of a valid in‑state driver's license is required.
An MVR will be processed every year in accordance with The Salvation Army's policies.
Background Check
Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.
Physical Requirements
Ability to maneuver.
Ability to remain in a stationary position.
Ability to grasp, push, pull, and reach overhead.
Ability to operate telephone.
Ability to lift 25 pounds.
Ability to access and produce information from the computer.
Ability to understand written information.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
Qualifications
Education: Associates of Human Services (required)
Experience: 1 year: Case Management or a related field (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Case Manager II
FLSA Status:
Full Time - non-exempt
Reports to:
FHC Program Manager
Schedule:
40 hours weekly
Supervises:
N/A
Rate of Pay:
$25.00/ hour
Closing Date:
11/14/2025
Benefits
Health, vision, dental, life as well as voluntary life and disability insurance
Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
One floating day off for use (accrual immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
Pension Plan (after one year of continuous service)
Voluntary Tax-Deferred Annuity Plan (403(b)plan)
Function The Case Manager II will have a focus on family at our shelter. Case Managing Families to help them progress in life and eventually move out of the shelter into other supportive services or into self‑sufficiency. This is done through a strength-based/client‑centric approach.
Duties and Responsibilities
Do an assessment intake on the resident to obtain personal history.
Assess what other resources and agencies would benefit the resident and make referrals accordingly.
Maintain accurate written case notes on each resident interviewed.
Follow all policies and procedures of the center.
Meet with Families assigned to you weekly for updates and guidance.
Distribute supplies and other belongings to clients.
Understand all policies and procedures for the center and implement them in daily work.
Ability to search belongings in a proper manner.
Maintain records in a timely, accurate, and orderly manner.
Participate in training as required by the Social Services Director.
Maintain required records related to grant administration.
Give high priority to the welfare of each resident.
Management of the step/phase program.
Give input to needed educational programming.
Cooperate with other center staff and volunteers.
Always maintain a professional attitude and appearance.
Actively support the mission and goals of The Salvation Army.
Education, Experience, Skills, Qualifications
Associate degree in human services (or minimum of one year working with displaced clients), Bachelors preferred
Minimum of one year in Case Management or a related field
Excellent verbal and written communication skills.
Ability to present information to small groups.
Must demonstrate good judgment and act in a professional manner.
Ability to maintain confidentiality.
Ability to meet deadlines.
Ability to work with people from diverse populations.
Ability to read and write in the English language.
Must have problem‑solving, listening, and organizational skills.
Ability to multitask and prioritize according to deadlines.
Must have time management skills.
Ability to file and maintain files with accuracy.
Software
Microsoft Word, Access, Excel, Power Point, and Outlook are required.
Ability to use new software programs with basic training (Ulti‑Pro and others).
Ability to create and maintain spreadsheets as needed.
Driving
If the position requires driving: A minimum age of 21 (for insurance provision) and possession of a valid in‑state driver's license is required.
An MVR will be processed every year in accordance with The Salvation Army's policies.
Background Check
Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.
Physical Requirements
Ability to maneuver.
Ability to remain in a stationary position.
Ability to grasp, push, pull, and reach overhead.
Ability to operate telephone.
Ability to lift 25 pounds.
Ability to access and produce information from the computer.
Ability to understand written information.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
Qualifications
Education: Associates of Human Services (required)
Experience: 1 year: Case Management or a related field (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr