Dignity Health
Patient Registration Representative
Dignity Health, Los Angeles, California, United States, 90079
Job Summary and Responsibilities
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:
Appropriate patient identification
Collecting accurate and thorough patient demographic data
Obtaining insurance information and verifying eligibility and benefits
Determining and collecting patient financial liability
Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The representative adheres to the organization’s policies and procedures for resolution of patient financial liability and serves as an information source for patients and families by explaining hospital policies, patient financial responsibilities, and patient rights and responsibilities.
Job Requirements
1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
Thorough understanding of insurance policies and procedures
Working knowledge of medical terminology
Able to perform basic mathematics for payment calculation
Experience in requesting and processing financial payments
Intermediate to advanced computer skills
Knowledge of charity care programs as well as various government and non-government programs preferred
This position is represented by SEIU.
Where You’ll Work Founded in 1887, Dignity Health – California Hospital Medical Center is a 318‑bed acute care, nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Women’s Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/californiahospital for more information.
Pay Range $25.05 – $31.47 per hour
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Appropriate patient identification
Collecting accurate and thorough patient demographic data
Obtaining insurance information and verifying eligibility and benefits
Determining and collecting patient financial liability
Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The representative adheres to the organization’s policies and procedures for resolution of patient financial liability and serves as an information source for patients and families by explaining hospital policies, patient financial responsibilities, and patient rights and responsibilities.
Job Requirements
1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
Thorough understanding of insurance policies and procedures
Working knowledge of medical terminology
Able to perform basic mathematics for payment calculation
Experience in requesting and processing financial payments
Intermediate to advanced computer skills
Knowledge of charity care programs as well as various government and non-government programs preferred
This position is represented by SEIU.
Where You’ll Work Founded in 1887, Dignity Health – California Hospital Medical Center is a 318‑bed acute care, nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Women’s Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/californiahospital for more information.
Pay Range $25.05 – $31.47 per hour
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