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Emergency Restoration Xperts (ERX)

Mitigation Technician

Emergency Restoration Xperts (ERX), Charlotte, North Carolina, United States, 28245

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Mitigation Technician

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Emergency Restoration Xperts (ERX)

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About ERX Emergency Restoration Experts (ERX) has been in business since 2013. We provide superior emergency property restoration services for structural and personal property damaged by water, fire, mold, storm, biohazard, and other conditions. Our mission is “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to customer satisfaction by following best practices and industry standards to meet customers’ needs, wants, and desires. Our vision is to become the “Titans” of the Restoration Industry.

Core Values

Work hard & have fun doing it

Own it

Faith

Families first

Growth‑driven mindset

Role Description We are looking to hire a full‑time Mitigation Technician who exceeds customer expectations while assessing, rebuilding, and restoring homes and businesses after man‑made and natural disasters. The Technician will create a superior customer experience and be part of an emergency response team, demonstrating physical strength, stamina, and proficiency with hand and power tools.

Responsibilities

Interact with customers in disaster response activities

Repair and restore the structure

Remove and replace damaged drywall, plumbing, and related materials

Work with your direct supervisor to ensure the team is unified and efficient

Execute and implement appropriate mitigation procedures, as necessary, and follow up to assure excellent customer service

Requirements

Attention to detail in organization, cleanliness, and care for facility, assets, and equipment

Valid unrestricted driver’s license

Basic tech skills to use a smartphone/tablet and relevant software

Availability to work overtime in response to emergency situations, which may include after hours, weekends, or holidays

Experience in demolition, the restoration industry, and basic carpentry skills preferred but not required

Benefits

Monday – Friday 8:00 AM to 5:00 PM consistent schedule

A few-month events where food is provided

Call‑out bonus for after‑hours work

Dental, disability, life, medical, and vision insurance

401(k) company match

PTO – paid time off

Phone allowance

Physical Environment

Physical ability to lift 50 lbs and stand on your feet for prolonged periods of time

Work within non‑climate‑controlled environments

Seniority level Entry level

Employment type Full‑time

Job function Engineering and Information Technology

Industries Construction

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