FedEx Group
Utilizes FedEx QDM methodologies to ensure departmental goals and objectives are met by supporting management with advanced problem solving, workload distribution, reporting and agent feedback.
Essential Functions
Analyzes, develops, and implement solutions for service-related issues for internal and external customers.
Coordinates projects and training initiatives for the workgroup and organization.
Leverages technical expertise in providing guidance to Air Expedite Team Members.
Performs other duties as assigned.
Minimum Education High School/GED diploma required.
Related experience may offset degree requirements and related education/degree may offset experience requirements.
Minimum Experience Five years of FedEx Express Air Expedite experience required.
Knowledge, Skills, and Abilities Strong Office 365 skills.
Strong written and verbal communication skills.
Demonstrated problem solving, teamwork and human relations skills.
Preferred Qualifications Strong critical thinking, multitasking, and problem-solving skills Skilled at managing multiple systems and priorities in fast-paced settings. Proficient in Microsoft 365 (Excel, Outlook, Word).
Experience in logistics, coordination, or planning preferred; customs/brokerage a plus. Excellent communication, customer service focus, attention to detail, organization, and a positive, growth-oriented attitude.
Pay Transparency Pay Grade (SH27). Position not eligible for sponsorship.
Additional Details The desired location for this position would be Memphis, TN.
Federal Express Corporation is an Equal Opportunity Employer including Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
Know Your Rights
Pay Transparency
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-Verify Notice (bilingual)
Right to Work Notice (English) / (Spanish)
#J-18808-Ljbffr
Essential Functions
Analyzes, develops, and implement solutions for service-related issues for internal and external customers.
Coordinates projects and training initiatives for the workgroup and organization.
Leverages technical expertise in providing guidance to Air Expedite Team Members.
Performs other duties as assigned.
Minimum Education High School/GED diploma required.
Related experience may offset degree requirements and related education/degree may offset experience requirements.
Minimum Experience Five years of FedEx Express Air Expedite experience required.
Knowledge, Skills, and Abilities Strong Office 365 skills.
Strong written and verbal communication skills.
Demonstrated problem solving, teamwork and human relations skills.
Preferred Qualifications Strong critical thinking, multitasking, and problem-solving skills Skilled at managing multiple systems and priorities in fast-paced settings. Proficient in Microsoft 365 (Excel, Outlook, Word).
Experience in logistics, coordination, or planning preferred; customs/brokerage a plus. Excellent communication, customer service focus, attention to detail, organization, and a positive, growth-oriented attitude.
Pay Transparency Pay Grade (SH27). Position not eligible for sponsorship.
Additional Details The desired location for this position would be Memphis, TN.
Federal Express Corporation is an Equal Opportunity Employer including Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
Know Your Rights
Pay Transparency
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-Verify Notice (bilingual)
Right to Work Notice (English) / (Spanish)
#J-18808-Ljbffr