Housekeeping – Lobby Attendant Job at 21c Museum Hotel Durham in Durham

Housekeeping – Lobby Attendant

21c Museum Hotel Durham

About the Company

21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi‑venue contemporary art museum, boutique hotel and a chef‑driven restaurant to create a unique and welcoming opportunity.

Job Description

Reports To: Executive Housekeeper

General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the overall appearance of the property.

Responsibilities

• Retrieves items from shelves and storerooms, sets up cleaning cart with supplies for daily use, constantly organizes carts and storerooms in a clean and orderly fashion.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas, and hallways, to maintain a clean and presentable facility at all times.
• Uses ladders or stools occasionally to clean hard‑to‑reach areas.
• Wash shower walls and tub, cleans toilets and stall walls, wipes exposed pipes, cleans mirrors, sinks and walls.
• Replaces towels, soaps and all room amenities; restocks literature that has been removed or soiled by previous guests to ensure hotel standards for arriving guests.
• Wash all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
• Dust and polish all furniture, fixtures and wall hangings, including using a duster to reach vents and ceiling corners.
• Strip bed of all linen and remake with fresh linen; check bedspread, blankets and bed pads for cleanliness and replace if soiled; lift mattresses to check for soil between mattresses and under bed.
• Check closet for cleanliness, wipe closet door, handle, overhead shelves, and restock the guest room supplies such as hangers, extra blankets and pillows.
• Vacuum rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture to vacuum entire area of carpet including underneath furniture and hard‑reaching areas.
• Inspects all door and window locks to ensure they are in working order and alerts management to an unsecured or unsafe situation for the safety of guests and employees.
• Inspects all room equipment (TV, lights/lamps, faucets, docking stations and iPods) to ensure proper working order and reports any deficiencies in writing to the Executive Housekeeper for prompt repair/resolution.
• Secures and maintains custody of equipment, keys and supplies at all times to protect and preserve hotel property.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.
• Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows.
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.

Qualifications

• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
• Clean and professional appearance.
• Must pass a background check.

Physical Qualifications

• Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.
• Must be able to push, pull, bend and kneel constantly throughout the day.
• Must be able to bend down and get on and off floor numerous times per day.

Education / Formal Training

• High School Diploma/GED

Experience

• Experience a plus, but not required.

Equal Opportunity Employer

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm