Platinum Coastal Group is hiring: Customer Service in Austin

Platinum Coastal Group provides the payment range for this role. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Pay Range

$20.00/hr - $25.00/hr

Entry Level Customer Service Representative

Please note that this is an on‑site role, so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services. The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross‑functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Responsibilities

• Handle customer inquiries in‑store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and elevate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company’s policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client‑facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time‑management skills.
• Strong analytical and problem‑solving abilities.
• Comfortable working in a fast‑paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.

Key Skills

• Positive attitude and resilience
• Fluent in multiple languages
• CRM familiarity
• Empathy
• Basic understanding of business operations
• Organizational and time‑management skills
• Strong oral and written communication skills
• Multitasking and prioritization
• Problem solving
• Team collaboration
• Excellent organizational and time‑management skills
• Customer‑service software proficiency
• Proficiency in customer‑service software
• Familiarity with CRM systems and practices
• Problem resolution
• Customer feedback management
• Teamwork
• Customer service experience
• Active listening
• Communication skills
• Strong analytical skills
• Communication
• Conflict resolution
• Resilience in challenging situations
• Interpersonal skills
• Ability to multitask and prioritize effectively
• Organization
• Basic understanding of business operations and customer needs
• Bilingual or multilingual abilities
• Customer feedback gathering
• Sales support
• CRM systems
• Multi‑tasking
• Familiarity with CRM systems
• Service excellence
• Sales
• Proficiency in customer‑service software and tools
• Oral communication
• Teamwork and collaboration
• Ability to multitask
• Customer satisfaction and service excellence
• Effective communication
• Prioritization
• Customer satisfaction commitment
• Customer service
• Documentation
• Customer relationship management (CRM)
• Adaptability
• Knowledge of CRM systems
• Analytical skills
• Flexible schedule availability
• Flexibility in schedule
• Customer satisfaction
• Organizational skills
• Problem‑solving skills
• Customer feedback
• Flexible scheduling
• Flexibility
• Customer feedback analysis
• Collaboration
• Strong interpersonal skills
• Problem‑solving abilities
• Written communication
• Analytical abilities
• Excellent organizational skills
• Multitasking
• Customer service software
• Strong communication skills
• Flexible scheduling availability
• Flexibility and adaptability