Ferelaha Marketing Inc.
Customer Support Specialist
Ferelaha Marketing Inc., Emeryville, California, United States, 94608
You'll be the helpful voice for AT&T Business, providing top-notch technical support and ensuring they have a smooth, positive experience. We'll give you the training and support you need to solve problems and make customers smile.
As a
Customer Support Specialist
, you will receive extensive training to manage client inquiries and troubleshoot service issues. The Customer Support Specialist will serve as the warm link between our sales team and client satisfaction, ensuring every activation and follow-up is handled with clarity, empathy, and efficiency. Role Requirements for a Customer Support Specialist
Respond to business client inquiries via phone, email, and chat—providing clear guidance on AT&T Business services, setup, and billing.
Troubleshoot service issues and escalate complex cases to technical teams while owning the resolution process.
Maintain accurate CRM records and documentation to support forecasting and strategic planning.
Audit service orders and client data in real time to ensure accuracy and reduce delays.
Train new team members on support protocols, documentation standards, and AT&T Business workflows.
Collect client feedback and share insights with leadership to improve service delivery and customer satisfaction.
Customer Support Specialist
, you will receive extensive training to manage client inquiries and troubleshoot service issues. The Customer Support Specialist will serve as the warm link between our sales team and client satisfaction, ensuring every activation and follow-up is handled with clarity, empathy, and efficiency. Role Requirements for a Customer Support Specialist
Respond to business client inquiries via phone, email, and chat—providing clear guidance on AT&T Business services, setup, and billing.
Troubleshoot service issues and escalate complex cases to technical teams while owning the resolution process.
Maintain accurate CRM records and documentation to support forecasting and strategic planning.
Audit service orders and client data in real time to ensure accuracy and reduce delays.
Train new team members on support protocols, documentation standards, and AT&T Business workflows.
Collect client feedback and share insights with leadership to improve service delivery and customer satisfaction.