Axon
Senior Commercial Operations Analyst- Contract Operations
Axon, Boston, Massachusetts, us, 02298
Overview
Axon is seeking a Commercial Operations Senior Analyst to drive operational excellence and scale our Sales, Finance, and Customer Success functions. You will design solutions, solve complex problems, partner with leadership to improve quote-to-cash processes, and mentor team members while shaping scalable best practices. What You’ll Do
Location: Any Axon Hub Reports to: Commercial Operations Manager Act as a subject matter expert in Salesforce CPQ, Microsoft Dynamics 365 ERP, Sigma Computing, and related tools, ensuring accuracy and compliance across quoting, pricing, invoicing, and contract amendments. Lead complex post-contract adjustments, analyzing customer purchasing history, revenue recognition (ASC 606), and operational impacts to provide clear, compliant solutions. Partner closely with cross-functional stakeholders in Sales, Customer Success, Finance, and Controllership to resolve escalated issues and ensure smooth execution of contract changes. Influence process improvements by identifying operational gaps, recommending automation opportunities, and standardizing best practices to support Axon’s rapid growth. Mentor and guide Commercial Operations Analysts, providing coaching on complex cases and tools. Prepare and present recommendations to senior stakeholders, simplifying complex data and earning buy-in across diverse audiences. Lead strategic projects that streamline contract lifecycle management, enhance system integrations, and improve reporting accuracy. Serve as a trusted advisor for both internal teams and external customers in navigating post-contract processes. What You Bring
Bachelor’s degree (or equivalent experience) required; Master’s degree preferred. 5+ years of related experience in sales operations, commercial finance, quoting, or pricing. Strong working knowledge of Salesforce CPQ, CRM platforms, and Microsoft Dynamics 365 ERP. Advanced Excel / data skills (pivot tables, vlookups, sum-ifs, data modeling, automation familiarity). Demonstrated ability to simplify complexity — taking large datasets or nuanced financial/contractual requirements and translating them into actionable insights. Proven track record of influencing cross-functional teams and resolving escalated, high-visibility issues. Excellent written, verbal, and interpersonal communication skills, including negotiation and persuasion. Strong project management capabilities with the ability to prioritize and deliver results in a fast-paced environment. Alignment with Axon’s values and a growth mindset to continuously seek operational improvements. Work Location
This role is based out of our Boston Office and follows a hybrid schedule. Team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. Benefits
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Important Notes
The above job description is not exhaustive of all duties, responsibilities, skills, efforts, or working conditions. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to safety and environmental responsibilities. Axon employees are empowered to report safety concerns and environmental impacts. We are an equal opportunity employer promoting justice, equity, diversity and inclusion. If you require accommodation during the application process, please email recruitingops@axon.com. This email is for accommodation purposes only.
#J-18808-Ljbffr
Axon is seeking a Commercial Operations Senior Analyst to drive operational excellence and scale our Sales, Finance, and Customer Success functions. You will design solutions, solve complex problems, partner with leadership to improve quote-to-cash processes, and mentor team members while shaping scalable best practices. What You’ll Do
Location: Any Axon Hub Reports to: Commercial Operations Manager Act as a subject matter expert in Salesforce CPQ, Microsoft Dynamics 365 ERP, Sigma Computing, and related tools, ensuring accuracy and compliance across quoting, pricing, invoicing, and contract amendments. Lead complex post-contract adjustments, analyzing customer purchasing history, revenue recognition (ASC 606), and operational impacts to provide clear, compliant solutions. Partner closely with cross-functional stakeholders in Sales, Customer Success, Finance, and Controllership to resolve escalated issues and ensure smooth execution of contract changes. Influence process improvements by identifying operational gaps, recommending automation opportunities, and standardizing best practices to support Axon’s rapid growth. Mentor and guide Commercial Operations Analysts, providing coaching on complex cases and tools. Prepare and present recommendations to senior stakeholders, simplifying complex data and earning buy-in across diverse audiences. Lead strategic projects that streamline contract lifecycle management, enhance system integrations, and improve reporting accuracy. Serve as a trusted advisor for both internal teams and external customers in navigating post-contract processes. What You Bring
Bachelor’s degree (or equivalent experience) required; Master’s degree preferred. 5+ years of related experience in sales operations, commercial finance, quoting, or pricing. Strong working knowledge of Salesforce CPQ, CRM platforms, and Microsoft Dynamics 365 ERP. Advanced Excel / data skills (pivot tables, vlookups, sum-ifs, data modeling, automation familiarity). Demonstrated ability to simplify complexity — taking large datasets or nuanced financial/contractual requirements and translating them into actionable insights. Proven track record of influencing cross-functional teams and resolving escalated, high-visibility issues. Excellent written, verbal, and interpersonal communication skills, including negotiation and persuasion. Strong project management capabilities with the ability to prioritize and deliver results in a fast-paced environment. Alignment with Axon’s values and a growth mindset to continuously seek operational improvements. Work Location
This role is based out of our Boston Office and follows a hybrid schedule. Team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. Benefits
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Important Notes
The above job description is not exhaustive of all duties, responsibilities, skills, efforts, or working conditions. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to safety and environmental responsibilities. Axon employees are empowered to report safety concerns and environmental impacts. We are an equal opportunity employer promoting justice, equity, diversity and inclusion. If you require accommodation during the application process, please email recruitingops@axon.com. This email is for accommodation purposes only.
#J-18808-Ljbffr