Cloudflare
Senior Commercial Counsel, Post Sales Support
Available Locations: Austin, TX
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
About the Department Because of the scope, complexity, and diversity of the company’s work, we need a world‑class legal team to help the company avoid distractions, and guide company leadership around obstacles. Our legal team is made up of very accomplished lawyers and staff who comprise a flexible, talented, and very cohesive team.
About the Role We are looking for an exceptionally talented, energetic, and friendly attorney to join our legal team based in Austin, TX. As a senior member of the commercial legal team, you will be called upon to handle sophisticated agreements focused on post‑sales services such as professional services and support services. This is a mid‑senior to senior level legal position that is perfect for a highly qualified lawyer looking for an opportunity in a rapidly scaling company who is open to growth. A typical day in this role involves working closely with our professional services, partnership, finance, sales operations, and special projects teams to review, draft and negotiate contracts with our customers and partners. You may also find yourself working on a number of other legal issues as needed to support business initiatives. The ideal candidate is a strong negotiator who is equally versed in day‑to‑day legal matters and strategic business thinking. This position will report into our Associate General Counsel, Commercial (Procurement).
Responsibilities
Draft and negotiate complex agreements especially those agreements and terms supporting professional services delivery, technical support, subcontracting, and implementation partners.
Advise cross‑functional stakeholders on best practices for structuring professional services projects to appropriately control for operational, financial, and legal risk.
Create scalable agreements, policies, and procedures related to a broad array of professional services and support offerings.
Partner with cross‑functional stakeholders and seek out cross‑functional expertise on novel issues.
Provide direct support for customer, partner, and vendor agreements.
Create, update, and manage new templates, playbooks, and policies as necessary.
Partner with revenue recognition, security, sales operations, technology operations, compliance and other stakeholder teams to ensure agreements are consistent with internal Cloudflare policies and processes and applicable laws and regulations.
Requirements
JD degree with strong academic credentials.
Experience with contracts for professional services and related terms, including data processing addendums and customer flow‑down requirements.
Experience building relationships with cross‑functional stakeholders and developing strategic program policies and controls that can be effectively operationalized and maintained.
Admitted to practice law and in good standing or otherwise authorized to practice law in the state in which the position is located.
Experience with drafting, reviewing, and negotiating commercial agreements common to technology companies.
Good strategic, business sense, and demonstrated negotiation skills with respect to legal issues.
Detail‑oriented and technically adept, preferably with experience at a SaaS or Cloud company.
Excellent organizational skills, with the ability to manage multiple matters.
The ability to work in a team, with lawyers and non‑lawyers, to establish scalable solutions efficiently and in an amenable manner.
Ability to operate autonomously, while being a team player who can find opportunities for collaboration and shared efficiencies.
Bonus Points
Demonstrated commitment to a team or community.
Experience using systems such as Salesforce, DocuSign, Ironclad, or JIRA.
Equity This role is eligible to participate in Cloudflare’s equity plan.
Benefits Health & Welfare Benefits: Medical/Rx Insurance; Dental Insurance; Vision Insurance; Flexible Spending Accounts; Commuter Spending Accounts; Fertility & Family Forming Benefits; On‑demand mental health support and Employee Assistance Program; Global Travel Medical Insurance.
Financial Benefits: Short and Long Term Disability Insurance; Life & Accident Insurance; 401(k) Retirement Savings Plan; Employee Stock Participation Plan.
Time Off: Flexible paid time off covering vacation and sick leave; Leave programs, including parental, pregnancy health, medical, and bereavement leave.
What Makes Cloudflare Special? We’re not just a highly ambitious, large‑scale technology company. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work. The technology is already used by Cloudflare’s enterprise customers—at no cost.
Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.
1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‑centric public DNS resolver. This service is available publicly for everyone to use— we do not store client IP addresses and we do not sell user data or target consumers.
Equal Opportunity Employer Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Accommodation Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at hr@cloudflare.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Legal
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About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
About the Department Because of the scope, complexity, and diversity of the company’s work, we need a world‑class legal team to help the company avoid distractions, and guide company leadership around obstacles. Our legal team is made up of very accomplished lawyers and staff who comprise a flexible, talented, and very cohesive team.
About the Role We are looking for an exceptionally talented, energetic, and friendly attorney to join our legal team based in Austin, TX. As a senior member of the commercial legal team, you will be called upon to handle sophisticated agreements focused on post‑sales services such as professional services and support services. This is a mid‑senior to senior level legal position that is perfect for a highly qualified lawyer looking for an opportunity in a rapidly scaling company who is open to growth. A typical day in this role involves working closely with our professional services, partnership, finance, sales operations, and special projects teams to review, draft and negotiate contracts with our customers and partners. You may also find yourself working on a number of other legal issues as needed to support business initiatives. The ideal candidate is a strong negotiator who is equally versed in day‑to‑day legal matters and strategic business thinking. This position will report into our Associate General Counsel, Commercial (Procurement).
Responsibilities
Draft and negotiate complex agreements especially those agreements and terms supporting professional services delivery, technical support, subcontracting, and implementation partners.
Advise cross‑functional stakeholders on best practices for structuring professional services projects to appropriately control for operational, financial, and legal risk.
Create scalable agreements, policies, and procedures related to a broad array of professional services and support offerings.
Partner with cross‑functional stakeholders and seek out cross‑functional expertise on novel issues.
Provide direct support for customer, partner, and vendor agreements.
Create, update, and manage new templates, playbooks, and policies as necessary.
Partner with revenue recognition, security, sales operations, technology operations, compliance and other stakeholder teams to ensure agreements are consistent with internal Cloudflare policies and processes and applicable laws and regulations.
Requirements
JD degree with strong academic credentials.
Experience with contracts for professional services and related terms, including data processing addendums and customer flow‑down requirements.
Experience building relationships with cross‑functional stakeholders and developing strategic program policies and controls that can be effectively operationalized and maintained.
Admitted to practice law and in good standing or otherwise authorized to practice law in the state in which the position is located.
Experience with drafting, reviewing, and negotiating commercial agreements common to technology companies.
Good strategic, business sense, and demonstrated negotiation skills with respect to legal issues.
Detail‑oriented and technically adept, preferably with experience at a SaaS or Cloud company.
Excellent organizational skills, with the ability to manage multiple matters.
The ability to work in a team, with lawyers and non‑lawyers, to establish scalable solutions efficiently and in an amenable manner.
Ability to operate autonomously, while being a team player who can find opportunities for collaboration and shared efficiencies.
Bonus Points
Demonstrated commitment to a team or community.
Experience using systems such as Salesforce, DocuSign, Ironclad, or JIRA.
Equity This role is eligible to participate in Cloudflare’s equity plan.
Benefits Health & Welfare Benefits: Medical/Rx Insurance; Dental Insurance; Vision Insurance; Flexible Spending Accounts; Commuter Spending Accounts; Fertility & Family Forming Benefits; On‑demand mental health support and Employee Assistance Program; Global Travel Medical Insurance.
Financial Benefits: Short and Long Term Disability Insurance; Life & Accident Insurance; 401(k) Retirement Savings Plan; Employee Stock Participation Plan.
Time Off: Flexible paid time off covering vacation and sick leave; Leave programs, including parental, pregnancy health, medical, and bereavement leave.
What Makes Cloudflare Special? We’re not just a highly ambitious, large‑scale technology company. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work. The technology is already used by Cloudflare’s enterprise customers—at no cost.
Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.
1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‑centric public DNS resolver. This service is available publicly for everyone to use— we do not store client IP addresses and we do not sell user data or target consumers.
Equal Opportunity Employer Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Accommodation Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at hr@cloudflare.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Legal
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