Stock Yards Bank & Trust
As a Desktop Support Technician II, you will complete advanced troubleshooting and resolve computer hardware, software, and printer problems reported to the helpdesk. Primarily responsible for requests escalated by the Tier 1 team, you will back up Tier 1 on incoming requests as needed and serve as the first point of contact for end users in a physical Windows PC environment. Your day will be filled with opportunities to troubleshoot and resolve issues, requiring strong helpdesk experience and computer proficiency.
Responsibilities
Provide an escalation point for Tier 1 desktop support tasks
Basic network troubleshooting
Ability to troubleshoot problems independently
Advanced troubleshooting of computer hardware, software, and printer problems
Setup and relocate equipment for new or transferring employees
Assist in hardware/software implementation and deployment activities
Provide user account administration
Provide support for users’ mobile devices with MDM
Assume responsibility for team projects
Participate in training of new team members
Utilize helpdesk tracking software
Create and maintain procedures for the team
Onsite support and equipment setup at remote locations
Job Requirements
High School diploma or GED equivalent
Driver’s license required
3–5 years of experience in a helpdesk support environment or equivalent education
Strong understanding of Microsoft 365, including user management, group creation, and troubleshooting common M365 issues such as email access, OneDrive syncing, and Teams connectivity
Ability to troubleshoot and resolve hardware and software problems
Ability to communicate technical information in a user‑friendly manner
Detail oriented, self‑motivated, dependable, and timely
Demonstrates initiative and active learning skills
Ability to prioritize tasks and multitask across various work activities
Flexible schedule willingness
Excellent critical thinking skills to evaluate solutions
Professional appearance and demeanor
Benefits
401(k) with a company match up to 6%
ESOP employer match
Medical, dental, vision and cancer/disease insurance
Accident insurance
Flexible Spending Accounts and Health Savings Accounts
Bank‑paid life and AD&D insurance
Voluntary life and AD&D insurance
Bank‑paid short‑term and long‑term disability insurance
Employee Stock Purchase Plan
Employee Assistance Program
Physical Requirements Regularly required to sit, use hands and arms, talk and hear, and stand and walk. Must be able to move equipment weighing up to 20 pounds. Works in an office setting with occasional travel to branches as needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the “Know Your Rights” notice from the Department of Labor.
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Responsibilities
Provide an escalation point for Tier 1 desktop support tasks
Basic network troubleshooting
Ability to troubleshoot problems independently
Advanced troubleshooting of computer hardware, software, and printer problems
Setup and relocate equipment for new or transferring employees
Assist in hardware/software implementation and deployment activities
Provide user account administration
Provide support for users’ mobile devices with MDM
Assume responsibility for team projects
Participate in training of new team members
Utilize helpdesk tracking software
Create and maintain procedures for the team
Onsite support and equipment setup at remote locations
Job Requirements
High School diploma or GED equivalent
Driver’s license required
3–5 years of experience in a helpdesk support environment or equivalent education
Strong understanding of Microsoft 365, including user management, group creation, and troubleshooting common M365 issues such as email access, OneDrive syncing, and Teams connectivity
Ability to troubleshoot and resolve hardware and software problems
Ability to communicate technical information in a user‑friendly manner
Detail oriented, self‑motivated, dependable, and timely
Demonstrates initiative and active learning skills
Ability to prioritize tasks and multitask across various work activities
Flexible schedule willingness
Excellent critical thinking skills to evaluate solutions
Professional appearance and demeanor
Benefits
401(k) with a company match up to 6%
ESOP employer match
Medical, dental, vision and cancer/disease insurance
Accident insurance
Flexible Spending Accounts and Health Savings Accounts
Bank‑paid life and AD&D insurance
Voluntary life and AD&D insurance
Bank‑paid short‑term and long‑term disability insurance
Employee Stock Purchase Plan
Employee Assistance Program
Physical Requirements Regularly required to sit, use hands and arms, talk and hear, and stand and walk. Must be able to move equipment weighing up to 20 pounds. Works in an office setting with occasional travel to branches as needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the “Know Your Rights” notice from the Department of Labor.
#J-18808-Ljbffr