BeloForm Craft
2 days ago Be among the first 25 applicants
About Us At Beloform, we believe in creating experiences that leave a lasting impression. As a leading company in event coordination and brand presentation, we bring precision, creativity, and excellence to every project we undertake. Our team thrives on collaboration, attention to detail, and a shared passion for delivering exceptional results to our clients.
Job Description We are seeking a
Customer Support Manager
to lead and develop our support team, ensuring every customer interaction reflects the professionalism and excellence Beloform stands for. This role is ideal for someone with strong leadership skills, a strategic mindset, and a genuine passion for enhancing customer satisfaction and team performance.
Responsibilities
Oversee the daily operations of the customer support department, ensuring timely and effective resolution of inquiries.
Develop and implement strategies to improve customer service standards and response efficiency.
Monitor team performance, provide coaching, and encourage continuous professional growth.
Collaborate with other departments to address customer feedback and enhance the overall customer experience.
Analyze customer data and report key metrics to drive process improvements.
Qualifications
Strong leadership, communication, and problem-solving abilities.
Ability to manage multiple priorities while maintaining attention to detail.
Excellent interpersonal skills and a proactive approach to customer service.
Proficiency in CRM systems and customer support software is an advantage.
Benefits
Competitive annual salary ($55,000 – $61,000).
Opportunities for professional growth and advancement.
Supportive and collaborative work environment.
Comprehensive training and leadership development programs.
Paid time off and additional company benefits.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Architecture and Planning
Referrals increase your chances of interviewing at BeloForm Craft by 2x
Location: Atlanta, GA
Salary: $103,000.00-$129,000.00
#J-18808-Ljbffr
About Us At Beloform, we believe in creating experiences that leave a lasting impression. As a leading company in event coordination and brand presentation, we bring precision, creativity, and excellence to every project we undertake. Our team thrives on collaboration, attention to detail, and a shared passion for delivering exceptional results to our clients.
Job Description We are seeking a
Customer Support Manager
to lead and develop our support team, ensuring every customer interaction reflects the professionalism and excellence Beloform stands for. This role is ideal for someone with strong leadership skills, a strategic mindset, and a genuine passion for enhancing customer satisfaction and team performance.
Responsibilities
Oversee the daily operations of the customer support department, ensuring timely and effective resolution of inquiries.
Develop and implement strategies to improve customer service standards and response efficiency.
Monitor team performance, provide coaching, and encourage continuous professional growth.
Collaborate with other departments to address customer feedback and enhance the overall customer experience.
Analyze customer data and report key metrics to drive process improvements.
Qualifications
Strong leadership, communication, and problem-solving abilities.
Ability to manage multiple priorities while maintaining attention to detail.
Excellent interpersonal skills and a proactive approach to customer service.
Proficiency in CRM systems and customer support software is an advantage.
Benefits
Competitive annual salary ($55,000 – $61,000).
Opportunities for professional growth and advancement.
Supportive and collaborative work environment.
Comprehensive training and leadership development programs.
Paid time off and additional company benefits.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Architecture and Planning
Referrals increase your chances of interviewing at BeloForm Craft by 2x
Location: Atlanta, GA
Salary: $103,000.00-$129,000.00
#J-18808-Ljbffr