Kelso Industries
Account Manager-Preventive Maintenance Accounts
Kelso Industries, Hamilton, Ohio, United States, 45013
Account Manager-Preventive Maintenance Accounts
Four Star Mechanical is looking for a dedicated Account Manager to focus on building and maintaining relationships with commercial, industrial, and residential clients. This position bridges sales, customer service, and technical support to drive revenue growth, ensure client satisfaction, and promote HVAC products, services, or solutions.
Key Duties & Responsibilities Brand Representation
Represent the company professionally in all client, vendor, and industry interactions.
Act as a trusted advisor to clients by demonstrating industry knowledge and company values.
Customer Relationship Management
Develop and maintain strong relationships with preventive maintenance clients to drive satisfaction, retention, and referrals.
Serve as the primary point of contact for assigned accounts, ensuring consistent and proactive communication.
Resolve client concerns quickly and professionally to maintain trust and satisfaction.
Customer Retention & Satisfaction
Maintain a preventive maintenance contract renewal rate of 90% or higher.
Reduce churn by addressing issues early and delivering consistent value through services.
Develop and implement a customer satisfaction tool to regularly monitor and improve client experience.
Internal Collaboration
Work closely with service managers, estimators, and technicians to deliver on customer expectations.
Participate in training and mentorship of junior sales staff or new account managers as needed.
Align with project and service teams on scheduling, resource planning, and capacity management.
Operational Execution
Ensure all preventive maintenance work sold is executable, profitable, and aligned with available operational resources.
Support seamless handoffs between sales and operations teams.
Monitor and manage service delivery timelines and quality standards.
Develop and consistently optimize contract potential and ongoing management processes.
Revenue Growth
Meet or exceed annual sales targets for:
Preventive maintenance agreements
Small retrofit projects
System replacements or upgrades
Identify upsell and cross-sell opportunities within existing accounts.
Qualifications
4+ years (or more) of HVAC/R industry experience
Strong written and verbal communication skills
Highly motivated and detail oriented
A proven track record of sales and selling skills experience
Valid driver’s license and clean driving record
High school diploma or equivalent required.
Compensation & Benefits Compensation: Based on experience
Benefits include:
401(k) with company match
Dental, vision, and health insurance
Paid time off
Professional development assistance
Referral program
Supplemental pay: Bonus opportunities, commission pay, overtime, and signing bonus potential.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business.
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Key Duties & Responsibilities Brand Representation
Represent the company professionally in all client, vendor, and industry interactions.
Act as a trusted advisor to clients by demonstrating industry knowledge and company values.
Customer Relationship Management
Develop and maintain strong relationships with preventive maintenance clients to drive satisfaction, retention, and referrals.
Serve as the primary point of contact for assigned accounts, ensuring consistent and proactive communication.
Resolve client concerns quickly and professionally to maintain trust and satisfaction.
Customer Retention & Satisfaction
Maintain a preventive maintenance contract renewal rate of 90% or higher.
Reduce churn by addressing issues early and delivering consistent value through services.
Develop and implement a customer satisfaction tool to regularly monitor and improve client experience.
Internal Collaboration
Work closely with service managers, estimators, and technicians to deliver on customer expectations.
Participate in training and mentorship of junior sales staff or new account managers as needed.
Align with project and service teams on scheduling, resource planning, and capacity management.
Operational Execution
Ensure all preventive maintenance work sold is executable, profitable, and aligned with available operational resources.
Support seamless handoffs between sales and operations teams.
Monitor and manage service delivery timelines and quality standards.
Develop and consistently optimize contract potential and ongoing management processes.
Revenue Growth
Meet or exceed annual sales targets for:
Preventive maintenance agreements
Small retrofit projects
System replacements or upgrades
Identify upsell and cross-sell opportunities within existing accounts.
Qualifications
4+ years (or more) of HVAC/R industry experience
Strong written and verbal communication skills
Highly motivated and detail oriented
A proven track record of sales and selling skills experience
Valid driver’s license and clean driving record
High school diploma or equivalent required.
Compensation & Benefits Compensation: Based on experience
Benefits include:
401(k) with company match
Dental, vision, and health insurance
Paid time off
Professional development assistance
Referral program
Supplemental pay: Bonus opportunities, commission pay, overtime, and signing bonus potential.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business.
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