County of Monterey
Overview
Performs basic social services casework; identifies client needs for more intensive casework services and provides referrals; carries a caseload of moderately difficult cases; manages a caseload of increasingly difficult cases; and performs other related work as assigned. Working under general direction, Social Worker II is the journey level in the Social Worker series. Employees at this level are expected to carry a full caseload of moderately difficult cases requiring greater skill and depth of job knowledge in assessing problem situations and formulating plans for service. Typical assignments are within child welfare and adult services programs. However, at the agency's discretion, Social Worker II may be assigned to employment services to perform social services case work for employment services clients as required by department needs. Employees work with a high degree of independence in administering services and in using agency or community resources. Some positions may determine initial and continuing eligibility for one or more aid programs. Responsibilities
Conducts interviews with clients, family members, and others in their home, in the office, or via telephone to assess the basic social, physical, and mental needs of clients and obtain health information in order to identify and provide social services Performs case studies and evaluates individual and family case information to assess the safety of children and adults; determines appropriate types and methods of treatment Assesses reports of suspected abuse; may be required to work on-call; may provide information to law enforcement or district attorneys Develops and carries out culturally sensitive non-complex to moderate treatment plans for an assigned caseload in conformance with agency, state and federal requirements; assists clients and family members to develop strategies to accomplish case plan goals Refs clients to other staff members, or to community resources for direct and intensive services and specialized counseling as necessary; advocates on the clients' behalf for most appropriate services including enabling services Assists applicants and recipients in utilizing available resources Interprets policies, rules, and regulations of the agency to applicants, clients and others within the scope of their responsibility Makes home visits in connection with casework assignments Prepares and maintains case records and databases; communicates decisions, timelines, recommendations and case plans to clients, families and service providers May testify in court May be assigned to specialized functions Participates in in-service training and other staff development activities to increase knowledge of the social work processes and achieve technical competence Receives casework consultation from professionally trained staff members Provides community outreach for various agency programs Maintains client confidentiality; performs all duties in conformance with the National Association of Social Workers (NASW) Code of Ethics Performs related duties as assigned Carrying a caseload that includes cases with issues of moderate difficulty Counseling or supporting clients with complex or specialized needs; provides crisis intervention Providing self-help information, education, and services; works with client and caregivers to develop and improve caregiving and independent living skills Obtaining and evaluating policy, medical, and psychological reports May serve as mentor to staff, orients staff, provides training and guidance on cases Employment Standards
Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition Section. Knowledge Of
Principles and practices of organization, workload management and time management Principles and practices of note taking, report writing, English composition, grammar, punctuation, and spelling Phone etiquette and interview techniques Socio-economic conditions and trends Basic principles of individual and group behavior Current issues in the field of social welfare Role and responsibilities of social workers Principles of interviewing and problem-solving methodology Basic public welfare programs on the Federal, State, and local level General principles of public assistance policies and programs Developing and preparing court reports, case plans, case narratives and safety plans in automated computer systems Entering and retrieving data and narratives from automated computer systems Basic principles and techniques of interviewing and recording of social casework Laws, rules, and regulations governing the operation of the public welfare agency and the role of a social worker Community organization and the social problems calling for the use of public and private community resources Basic principles involved in the nature, growth, and development of personality and in-group processes The medical, legal, economic, and social management needs of individuals and families with special medical needs such as HIV disease, drug dependency, the medically fragile child, Alzheimer's, and the terminally ill The strategies and protocols surrounding crisis intervention techniques such as voice modulation and assessing the potential for suicide Basic psychopathology, the different types of mental illness diagnoses, how mental illness affects human behavior and mental health services and treatments utilized by clients Ability to
Understand and learn the agency programs, policies, and procedures Obtain facts and recognize the relevance and significance Organize and maintain work detail Establish and maintain effective client rapport and professional working relationships with agency staff, clients, and others Communicate effectively, both orally (phone and in person) and in writing Analyze situations and adopt effective courses of action Interpret and explain to the applicant, recipient, or others public social service programs, policies, rules, and regulations Develop skill in interviewing case recording and interpretation Work within a community setting and effectively use appropriate resources and services Maintain confidentiality in accordance with legal standards and/or county regulations Work effectively in emotionally charged or stressful settings/emergencies Operate a personal computer and other office equipment and software Analyze data, interpret and apply directions, rules, policies, procedures and regulations, and develop appropriate responses Accept and use constructive feedback Interact professionally and respectfully with clients including difficult, hostile, or distressed clients Respect cultural differences Work with cases varying in difficulty /clients including clients with dual diagnoses, potentially dangerous clients or legally complex cases Analyze data from multiple sources, interpret and apply complex directions, rules, policies, procedures and regulations, and develop appropriate responses Minimum Qualifications
Pattern 1:
One (1) year of full-time experience performing entry level social work case management in the Social Worker I classification in an Interagency Merit System (IMS) county; OR Pattern 2:
One (1) year of full-time social work case management experience, and thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university, including fifteen (15) semester units or twenty-two and a half (22.5) quarter units in social welfare, social/human services, sociology, or other social or behavioral science. Examples of acceptable courses include: anthropology, criminal justice, education, ethnic studies, history, human development, human services, law, nursing, nutrition, psychology, public health, social welfare, sociology, welfare, women’s studies. Qualifying social work case management includes direct case work management, such as: assessment, evaluation; conducting investigations of abuse and neglect; preparing court reports; responsibility for a long term caseload, monitoring compliance through home calls and other personal contact; collaboration with other agencies and linking clients to resources and programs; development of a case plan, modification of case plans as needed/required; and authority to impose sanctions or implement actions that impact services. Supplemental Information
Examination Information – Training & Experience Examination with 100% weighting. The examination assesses knowledge, skills, abilities, and potential to perform the duties. A minimum rating of 70% is required. Examination processing time is about two weeks after the closing date. Eligible List Information – A departmental open eligible list will be established for the county of Del Norte and used for 12 months. Retest Period – You may not retest for six (6) months from the eligibility date. Special Testing Arrangements – Reasonable accommodations may be made; contact CalHR for details. Education Documents – Attach transcripts if using education to meet qualifications; foreign transcripts require evaluation. Redact birthdates and social security numbers. General Information – Not eligible for visa sponsorship; must be authorized to work in the United States by start date. Equal Employment Opportunity – The Merit System Services program is committed to equal employment opportunity for all individuals regardless of age, ancestry, color, disability, gender, gender identity, genetic information, marital status, medical condition, military status, national origin, political affiliation, race, religious creed, sex, or sexual orientation. Additional Information – A valid driver’s license may be required; may be asked to drive and provide proof of insurance. This recruitment may be used for full-time, part-time, and extra-help positions. About Del Norte County – Overview of Del Norte County location, geography, and community highlights. Merit System Services does not negotiate or determine benefits or salaries for positions offered by its partners. For more information, contact the respective county or child support office. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries Government Administration
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Performs basic social services casework; identifies client needs for more intensive casework services and provides referrals; carries a caseload of moderately difficult cases; manages a caseload of increasingly difficult cases; and performs other related work as assigned. Working under general direction, Social Worker II is the journey level in the Social Worker series. Employees at this level are expected to carry a full caseload of moderately difficult cases requiring greater skill and depth of job knowledge in assessing problem situations and formulating plans for service. Typical assignments are within child welfare and adult services programs. However, at the agency's discretion, Social Worker II may be assigned to employment services to perform social services case work for employment services clients as required by department needs. Employees work with a high degree of independence in administering services and in using agency or community resources. Some positions may determine initial and continuing eligibility for one or more aid programs. Responsibilities
Conducts interviews with clients, family members, and others in their home, in the office, or via telephone to assess the basic social, physical, and mental needs of clients and obtain health information in order to identify and provide social services Performs case studies and evaluates individual and family case information to assess the safety of children and adults; determines appropriate types and methods of treatment Assesses reports of suspected abuse; may be required to work on-call; may provide information to law enforcement or district attorneys Develops and carries out culturally sensitive non-complex to moderate treatment plans for an assigned caseload in conformance with agency, state and federal requirements; assists clients and family members to develop strategies to accomplish case plan goals Refs clients to other staff members, or to community resources for direct and intensive services and specialized counseling as necessary; advocates on the clients' behalf for most appropriate services including enabling services Assists applicants and recipients in utilizing available resources Interprets policies, rules, and regulations of the agency to applicants, clients and others within the scope of their responsibility Makes home visits in connection with casework assignments Prepares and maintains case records and databases; communicates decisions, timelines, recommendations and case plans to clients, families and service providers May testify in court May be assigned to specialized functions Participates in in-service training and other staff development activities to increase knowledge of the social work processes and achieve technical competence Receives casework consultation from professionally trained staff members Provides community outreach for various agency programs Maintains client confidentiality; performs all duties in conformance with the National Association of Social Workers (NASW) Code of Ethics Performs related duties as assigned Carrying a caseload that includes cases with issues of moderate difficulty Counseling or supporting clients with complex or specialized needs; provides crisis intervention Providing self-help information, education, and services; works with client and caregivers to develop and improve caregiving and independent living skills Obtaining and evaluating policy, medical, and psychological reports May serve as mentor to staff, orients staff, provides training and guidance on cases Employment Standards
Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition Section. Knowledge Of
Principles and practices of organization, workload management and time management Principles and practices of note taking, report writing, English composition, grammar, punctuation, and spelling Phone etiquette and interview techniques Socio-economic conditions and trends Basic principles of individual and group behavior Current issues in the field of social welfare Role and responsibilities of social workers Principles of interviewing and problem-solving methodology Basic public welfare programs on the Federal, State, and local level General principles of public assistance policies and programs Developing and preparing court reports, case plans, case narratives and safety plans in automated computer systems Entering and retrieving data and narratives from automated computer systems Basic principles and techniques of interviewing and recording of social casework Laws, rules, and regulations governing the operation of the public welfare agency and the role of a social worker Community organization and the social problems calling for the use of public and private community resources Basic principles involved in the nature, growth, and development of personality and in-group processes The medical, legal, economic, and social management needs of individuals and families with special medical needs such as HIV disease, drug dependency, the medically fragile child, Alzheimer's, and the terminally ill The strategies and protocols surrounding crisis intervention techniques such as voice modulation and assessing the potential for suicide Basic psychopathology, the different types of mental illness diagnoses, how mental illness affects human behavior and mental health services and treatments utilized by clients Ability to
Understand and learn the agency programs, policies, and procedures Obtain facts and recognize the relevance and significance Organize and maintain work detail Establish and maintain effective client rapport and professional working relationships with agency staff, clients, and others Communicate effectively, both orally (phone and in person) and in writing Analyze situations and adopt effective courses of action Interpret and explain to the applicant, recipient, or others public social service programs, policies, rules, and regulations Develop skill in interviewing case recording and interpretation Work within a community setting and effectively use appropriate resources and services Maintain confidentiality in accordance with legal standards and/or county regulations Work effectively in emotionally charged or stressful settings/emergencies Operate a personal computer and other office equipment and software Analyze data, interpret and apply directions, rules, policies, procedures and regulations, and develop appropriate responses Accept and use constructive feedback Interact professionally and respectfully with clients including difficult, hostile, or distressed clients Respect cultural differences Work with cases varying in difficulty /clients including clients with dual diagnoses, potentially dangerous clients or legally complex cases Analyze data from multiple sources, interpret and apply complex directions, rules, policies, procedures and regulations, and develop appropriate responses Minimum Qualifications
Pattern 1:
One (1) year of full-time experience performing entry level social work case management in the Social Worker I classification in an Interagency Merit System (IMS) county; OR Pattern 2:
One (1) year of full-time social work case management experience, and thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university, including fifteen (15) semester units or twenty-two and a half (22.5) quarter units in social welfare, social/human services, sociology, or other social or behavioral science. Examples of acceptable courses include: anthropology, criminal justice, education, ethnic studies, history, human development, human services, law, nursing, nutrition, psychology, public health, social welfare, sociology, welfare, women’s studies. Qualifying social work case management includes direct case work management, such as: assessment, evaluation; conducting investigations of abuse and neglect; preparing court reports; responsibility for a long term caseload, monitoring compliance through home calls and other personal contact; collaboration with other agencies and linking clients to resources and programs; development of a case plan, modification of case plans as needed/required; and authority to impose sanctions or implement actions that impact services. Supplemental Information
Examination Information – Training & Experience Examination with 100% weighting. The examination assesses knowledge, skills, abilities, and potential to perform the duties. A minimum rating of 70% is required. Examination processing time is about two weeks after the closing date. Eligible List Information – A departmental open eligible list will be established for the county of Del Norte and used for 12 months. Retest Period – You may not retest for six (6) months from the eligibility date. Special Testing Arrangements – Reasonable accommodations may be made; contact CalHR for details. Education Documents – Attach transcripts if using education to meet qualifications; foreign transcripts require evaluation. Redact birthdates and social security numbers. General Information – Not eligible for visa sponsorship; must be authorized to work in the United States by start date. Equal Employment Opportunity – The Merit System Services program is committed to equal employment opportunity for all individuals regardless of age, ancestry, color, disability, gender, gender identity, genetic information, marital status, medical condition, military status, national origin, political affiliation, race, religious creed, sex, or sexual orientation. Additional Information – A valid driver’s license may be required; may be asked to drive and provide proof of insurance. This recruitment may be used for full-time, part-time, and extra-help positions. About Del Norte County – Overview of Del Norte County location, geography, and community highlights. Merit System Services does not negotiate or determine benefits or salaries for positions offered by its partners. For more information, contact the respective county or child support office. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries Government Administration
#J-18808-Ljbffr