Destination Knot
Customer Support Specialist | Travel | Remote
Destination Knot, Los Angeles, California, United States, 90079
Customer Support Specialist | Travel | Remote
Base pay range: $20,000 - $65,000 per year
Location: Remote – USA Based
About Us We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.
Position Overview We’re looking for a motivated, detail-oriented
Customer Support Specialist
who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.
Key Responsibilities
Respond to customer inquiries via email, phone, and chat in a timely and professional manner
Provide accurate information about travel bookings, itineraries, and policies
Troubleshoot common client issues and elevate complex matters as needed
Maintain up-to-date knowledge of supplier systems, policies, and procedures
Follow up with clients to ensure satisfaction and support post-booking
Log all communications accurately using internal systems
Maintain high levels of professionalism and empathy
Preferred Qualifications
Prior experience in customer service or the travel industry is a plus (but not required)
Strong communication skills and ability to work independently
Comfortable using online tools, booking portals, and CRM systems
Tech-savvy with a quiet, professional home workspace
Passionate about helping others and delivering great service
Must be 18+ and authorized to work in the United States
What We Provide
Full training and ongoing mentorship
Travel agent certification (if desired)
Access to travel discounts and perks
Supportive online community and tools to help you succeed
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Location: Remote – USA Based
About Us We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.
Position Overview We’re looking for a motivated, detail-oriented
Customer Support Specialist
who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.
Key Responsibilities
Respond to customer inquiries via email, phone, and chat in a timely and professional manner
Provide accurate information about travel bookings, itineraries, and policies
Troubleshoot common client issues and elevate complex matters as needed
Maintain up-to-date knowledge of supplier systems, policies, and procedures
Follow up with clients to ensure satisfaction and support post-booking
Log all communications accurately using internal systems
Maintain high levels of professionalism and empathy
Preferred Qualifications
Prior experience in customer service or the travel industry is a plus (but not required)
Strong communication skills and ability to work independently
Comfortable using online tools, booking portals, and CRM systems
Tech-savvy with a quiet, professional home workspace
Passionate about helping others and delivering great service
Must be 18+ and authorized to work in the United States
What We Provide
Full training and ongoing mentorship
Travel agent certification (if desired)
Access to travel discounts and perks
Supportive online community and tools to help you succeed
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr