Rinnai Canada
Warranty/Quality Reporting Administrator
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Creating A Healthier Way of Living
Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.
Location: 103 International Dr. Peachtree City, GA.
Schedule: Monday-Friday
Hours: 8:00am-5:00pm
What does a Warranty/Quality Reporting Administrator do at Rinnai? Effectively and accurately administrate the processing of warranty parts and labor claims per terms of the Rinnai warranty provided on Rinnai and OEM various product lines. Research and provide resolution to all disputed processed claim inquiries. Development of necessary reports/information to assist in control of warranty expense through the identification of significant drivers of service calls and/or component part replacements.
What You Will Do WARRANTY SUPPORT
Process warranty parts and labor claims ensuring credits/payments are within established Rinnai warranty policies.
Research and settle disputes with service providers related to rejected claims or on inaccurate, unreasonable, or unsubstantiated charges on processed claims.
Development/preparation/distribution of warranty reports which identify top expense drivers, allowing Rinnai leadership to control warranty expense through product quality improvements or policy changes.
Coordinate all Authorized Service Provider information and timely and effective communication to all ASPs as related to distribution of material, Tech Bulletins, letters of termination, etc. This will involve processing Authorized Service Provider contractual agreements, ensuring all necessary paperwork, W9 forms, and Proof of Liability Insurance are received, setting ASPs up in Rinnai’s operating system, and maintaining a database listing all ASPs with appropriate ASP information.
Maintain detailed and current knowledge of the Company’s products and warranties.
Other
Other duties and responsibilities as required
Embrace and support growing business demands in a changing environment
Awareness and compliance of Company Policies and Procedures
Requirements Knowledge
High School degree or equivalent required.
One year of warranty administration or repair parts/service-related experience preferred.
Skills
Attention to detail and follow through on all issues
Honesty and integrity
Team player: ability to work with others at all levels
Patience and ability to show empathy to customer needs
Working knowledge of all Microsoft Office products as well as Crystal Reports
Abilities
Multitask with competing priorities
Work cooperatively within a team environment
Some moderate lifting
Physical Requirements
Occasionally remaining in a stationary position, often standing, or sitting for prolonged periods of time.
Constantly communicating with others in exchange for information.
Occasionally repeating motions that may include the wrists, hands, and/or fingers.
Constantly assessing the accuracy, neatness, and thoroughness of the work assigned.
No adverse environmental conditions expected.
Sedentary work that primarily involves sitting/standing.
Benefits
Medical, Dental, Vision, and Prescription
Flexible Spending Account (FSA) options for Medical and Dependent Care
Paid Time Off (PTO), Floating Holidays (FH)
Paid Holidays
401(k) Plan with Company Match
Company Paid Life Insurance
Voluntary Life Insurance
Short- and Long-Term Disability
Professional Development
Tuition Reimbursement
Annual Incentive Plan (AIP)
Referral Bonuses
Paid Volunteer Community Service Day
Tobacco and Drug-Free Campuses
Employee, family, and friend’s discount
Job Details
Seniority level: Entry level
Employment type: Contract
Job function: Information Technology
Industries: Wholesale Building Materials
Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
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Get AI-powered advice on this job and more exclusive features.
Creating A Healthier Way of Living
Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.
Location: 103 International Dr. Peachtree City, GA.
Schedule: Monday-Friday
Hours: 8:00am-5:00pm
What does a Warranty/Quality Reporting Administrator do at Rinnai? Effectively and accurately administrate the processing of warranty parts and labor claims per terms of the Rinnai warranty provided on Rinnai and OEM various product lines. Research and provide resolution to all disputed processed claim inquiries. Development of necessary reports/information to assist in control of warranty expense through the identification of significant drivers of service calls and/or component part replacements.
What You Will Do WARRANTY SUPPORT
Process warranty parts and labor claims ensuring credits/payments are within established Rinnai warranty policies.
Research and settle disputes with service providers related to rejected claims or on inaccurate, unreasonable, or unsubstantiated charges on processed claims.
Development/preparation/distribution of warranty reports which identify top expense drivers, allowing Rinnai leadership to control warranty expense through product quality improvements or policy changes.
Coordinate all Authorized Service Provider information and timely and effective communication to all ASPs as related to distribution of material, Tech Bulletins, letters of termination, etc. This will involve processing Authorized Service Provider contractual agreements, ensuring all necessary paperwork, W9 forms, and Proof of Liability Insurance are received, setting ASPs up in Rinnai’s operating system, and maintaining a database listing all ASPs with appropriate ASP information.
Maintain detailed and current knowledge of the Company’s products and warranties.
Other
Other duties and responsibilities as required
Embrace and support growing business demands in a changing environment
Awareness and compliance of Company Policies and Procedures
Requirements Knowledge
High School degree or equivalent required.
One year of warranty administration or repair parts/service-related experience preferred.
Skills
Attention to detail and follow through on all issues
Honesty and integrity
Team player: ability to work with others at all levels
Patience and ability to show empathy to customer needs
Working knowledge of all Microsoft Office products as well as Crystal Reports
Abilities
Multitask with competing priorities
Work cooperatively within a team environment
Some moderate lifting
Physical Requirements
Occasionally remaining in a stationary position, often standing, or sitting for prolonged periods of time.
Constantly communicating with others in exchange for information.
Occasionally repeating motions that may include the wrists, hands, and/or fingers.
Constantly assessing the accuracy, neatness, and thoroughness of the work assigned.
No adverse environmental conditions expected.
Sedentary work that primarily involves sitting/standing.
Benefits
Medical, Dental, Vision, and Prescription
Flexible Spending Account (FSA) options for Medical and Dependent Care
Paid Time Off (PTO), Floating Holidays (FH)
Paid Holidays
401(k) Plan with Company Match
Company Paid Life Insurance
Voluntary Life Insurance
Short- and Long-Term Disability
Professional Development
Tuition Reimbursement
Annual Incentive Plan (AIP)
Referral Bonuses
Paid Volunteer Community Service Day
Tobacco and Drug-Free Campuses
Employee, family, and friend’s discount
Job Details
Seniority level: Entry level
Employment type: Contract
Job function: Information Technology
Industries: Wholesale Building Materials
Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
#J-18808-Ljbffr