Todd & Sargent, Inc.
The Role
Background, context, and vision for this role and why this role exists.
As part of the Todd & Sargent IT Team, the IT Junior Administrator provides first‑line technical support to 150+ employees across both office and field operations. This position is focused on end‑user service, CAD/BIM software support, and assisting with general IT infrastructure maintenance.
Success in this position comes from delivering top‑notch customer service, learning the technical foundations of our environment, and building strong relationships in both office and field.
The What What this role is responsible for.
Technical Expectations Help Desk Support
Provide Tier 1 technical support via phone, email, and in‑person assistance
Troubleshoot common issues with Windows workstations, printers, and mobile devices
Support CAD software including AutoCAD, Revit, Civil 3D, and related applications
Document all support requests in the ticketing system with detailed resolution steps
Escalate complex issues to Senior IT Administrator with proper documentation
Hardware & Infrastructure
Deploy and configure new workstations and laptops for staff onboarding
Perform routine maintenance on high‑performance CAD workstations
Assist with network infrastructure maintenance and cable management
Support mobile device management for iPads and field devices
Manage inventory of IT equipment and supplies using asset management system
Coordinate hardware warranty repairs and replacements
Software Support
Assist with Autodesk software installations and license management
Support Office 365 deployments and basic troubleshooting
Maintain software inventory and compliance tracking
Perform basic database maintenance and backup verification under supervision
Update and patch workstation operating systems following established procedures
Support specialized engineering applications (RAM, Wind, Enercalc)
Field Operations Support
Provide remote support for field personnel via VPN and remote desktop tools
Assist with mobile device configuration and troubleshooting
Support construction management software used on jobsites
Coordinate with Senior IT Administrator for complex field technical issues
Document field support procedures and common resolution steps
End‑User Support & Customer Service
Provide clear communication with employees of all technical levels
Model best practices for customer service and coach junior staff in handling end‑user support
Anticipate user needs, document solutions, and contribute to a growing IT knowledge base
Build trust with employees by consistently delivering responsive, high‑quality support
Effective Organization and Housekeeping of IT Hardware
Ensure proper organization, inventory, and maintenance of all IT hardware to ensure efficient operations and easy access.
Follow protocols for regular audits of hardware inventory, ensuring all equipment is accounted for, functional, and up‑to‑date.
Promote best practices for the care and handling of IT assets to extend their lifespan and optimize performance, including guidelines for usage, storage, and disposal of outdated equipment.
Qualifications Education:
Associate's degree in Computer Science, Information Technology, or related field or equivalent experience
Experience:
1–2 years relevant experience in IT support or help desk environment
Technical Skills
Strong Windows desktop support skills and basic networking knowledge
Familiarity with Microsoft Office Suite and basic troubleshooting
Understanding of Active Directory basics and user account management
Basic knowledge of computer hardware and peripheral devices
Preferred Qualifications
Experience in architecture/engineering or professional services environment
Knowledge of CAD/BIM software and high‑performance workstation requirements
Microsoft certifications (MCSA, MCSE, Azure Administrator, or equivalent)
CompTIA Security+ or similar security certifications
Experience with backup and disaster recovery solutions
Familiarity with compliance frameworks (ISO 27001, NIST 800‑171)
Understanding of construction industry workflows and technology needs
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Construction
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As part of the Todd & Sargent IT Team, the IT Junior Administrator provides first‑line technical support to 150+ employees across both office and field operations. This position is focused on end‑user service, CAD/BIM software support, and assisting with general IT infrastructure maintenance.
Success in this position comes from delivering top‑notch customer service, learning the technical foundations of our environment, and building strong relationships in both office and field.
The What What this role is responsible for.
Technical Expectations Help Desk Support
Provide Tier 1 technical support via phone, email, and in‑person assistance
Troubleshoot common issues with Windows workstations, printers, and mobile devices
Support CAD software including AutoCAD, Revit, Civil 3D, and related applications
Document all support requests in the ticketing system with detailed resolution steps
Escalate complex issues to Senior IT Administrator with proper documentation
Hardware & Infrastructure
Deploy and configure new workstations and laptops for staff onboarding
Perform routine maintenance on high‑performance CAD workstations
Assist with network infrastructure maintenance and cable management
Support mobile device management for iPads and field devices
Manage inventory of IT equipment and supplies using asset management system
Coordinate hardware warranty repairs and replacements
Software Support
Assist with Autodesk software installations and license management
Support Office 365 deployments and basic troubleshooting
Maintain software inventory and compliance tracking
Perform basic database maintenance and backup verification under supervision
Update and patch workstation operating systems following established procedures
Support specialized engineering applications (RAM, Wind, Enercalc)
Field Operations Support
Provide remote support for field personnel via VPN and remote desktop tools
Assist with mobile device configuration and troubleshooting
Support construction management software used on jobsites
Coordinate with Senior IT Administrator for complex field technical issues
Document field support procedures and common resolution steps
End‑User Support & Customer Service
Provide clear communication with employees of all technical levels
Model best practices for customer service and coach junior staff in handling end‑user support
Anticipate user needs, document solutions, and contribute to a growing IT knowledge base
Build trust with employees by consistently delivering responsive, high‑quality support
Effective Organization and Housekeeping of IT Hardware
Ensure proper organization, inventory, and maintenance of all IT hardware to ensure efficient operations and easy access.
Follow protocols for regular audits of hardware inventory, ensuring all equipment is accounted for, functional, and up‑to‑date.
Promote best practices for the care and handling of IT assets to extend their lifespan and optimize performance, including guidelines for usage, storage, and disposal of outdated equipment.
Qualifications Education:
Associate's degree in Computer Science, Information Technology, or related field or equivalent experience
Experience:
1–2 years relevant experience in IT support or help desk environment
Technical Skills
Strong Windows desktop support skills and basic networking knowledge
Familiarity with Microsoft Office Suite and basic troubleshooting
Understanding of Active Directory basics and user account management
Basic knowledge of computer hardware and peripheral devices
Preferred Qualifications
Experience in architecture/engineering or professional services environment
Knowledge of CAD/BIM software and high‑performance workstation requirements
Microsoft certifications (MCSA, MCSE, Azure Administrator, or equivalent)
CompTIA Security+ or similar security certifications
Experience with backup and disaster recovery solutions
Familiarity with compliance frameworks (ISO 27001, NIST 800‑171)
Understanding of construction industry workflows and technology needs
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Construction
#J-18808-Ljbffr