TriHealth
Job Description
Responsible for performing a wide variety of clinical and front desk medical assistant duties in a fast‑paced office setting.
Job Overview Responsible for performing a wide variety of clinical and front desk medical assistant duties in a fast‑paced office setting.
Education
Graduate of an accredited school of nursing.
Current Licensed Practical Nurse (LPN) in the State of Ohio.
Experience
2 years of experience as an LPN in a physician’s office or hospital setting (preferred).
Knowledge of specific physician specialty (preferred).
Must demonstrate exceptional communication, telephone etiquette, customer service, and organizational abilities.
Proficiency in managing a fast‑paced environment and multitasking is essential.
Basic computer skills required.
Medical terminology, anatomy, lab, instrument sterility, sterile technique, phlebotomy, and clinical skills required.
Job Responsibilities
Greets and accompanies patients to exam rooms; prepares patients for examinations and other procedures.
Takes vital signs, height, weight, and pertinent information and notes information in the patient’s chart for review and interpretation by the physician.
Collaborates with staff and physicians to ensure seamless patient flow.
Documents all care, procedures, and observations in accordance with policies and procedures.
Updates patient charts in system; checks charts prior to physician visit to see if all lab values, tests, and x-rays are available.
Answers patients telephone calls and questions daily; provides physician with call‑back list.
Gives injections/vaccinations upon order and under the direction of the physician.
Obtains previous medical records using appropriate forms and system. During patient transfers, sends appropriate records for consultation and/or procedures.
Provides physician with assistance during special procedures and/or patient training.
Calls patient prescriptions to the pharmacies at physician’s direction.
Obtains prior authorization from insurance companies for, imaging, and/or procedures.
Notifies patients regarding test results within 24 – 48 hours of reviewing results with physician.
Performs waivered lab testing for routine procedures.
Obtains and prepares cultures, blood, and urine specimens for delivery to reference laboratory for processing as required.
Must demonstrate knowledge of cleaning, sterilization, and maintenance of instruments. Has equipment inspected by authorized personnel as required.
Assists with removal of sutures.
Maintains logs in office, medication administration, refrigerator, Quality Control (QC), etc.
Maintains cleanliness of exam rooms and lab area.
Orders and stocks supplies for exam rooms and lab.
Keeps current on continuing education and hospital policies and procedures.
Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Must have the knowledge to operate the following: blood pressure cuff, stethoscope, HemaCue, electrocardiogram (EKG), AccuCheck, syringes, scales, vision chart, thermometer, Oxygen (O2) therapy, computer, copy machine, telephone, fax machine, electronic biller/scheduler, and other office equipment.
Floats to other physician’s offices as the need arises.
Cross trained for front desk duties.
Schedules patients for tests and/or appointments with specialists and completes appropriate referral forms upon request of the physicians.
Provides patient education as requested by physician.
Initiates Advance Beneficiary Notice of Noncoverage (ABN) forms when needed.
Working Conditions
Bending – Frequently
Climbing – Rarely
Concentrating – Frequently
Continuous Learning – Frequently
Hearing: Conversation – Frequently
Hearing: Other Sounds – Frequently
Interpersonal Communication – Frequently
Kneeling – Occasionally
Lifting
Lifting 50+ Lbs. – Frequently
Lifting
Pulling – Occasionally
Pushing – Occasionally
Reaching – Occasionally
Reading – Consistently
Sitting – Occasionally
Standing – Frequently
Stooping – Occasionally
Talking – Frequently
Thinking/Reasoning – Frequently
Use of Hands – Frequently
Color Vision – Frequently
Visual Acuity: Far – Frequently
Visual Acuity: Near – Consistently
Walking – Frequently
Core Behaviors Serve: ALWAYS
Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS
Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
Offer patients and guests priority when waiting (lines, elevators)
Work on improving quality, safety, and service
Respect: ALWAYS
Respect cultural and spiritual differences and honor individual preferences.
Respect everyone's opinion and contribution, regardless of title/role.
Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS
Value the time of others by striving to be on time, prepared and actively participating.
Pick up trash, ensuring the physical environment is clean and safe.
Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS
Acknowledge wins and frequently thank team members and the others for contributions.
Show courtesy and compassion with customers, team members and the community.
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Job Overview Responsible for performing a wide variety of clinical and front desk medical assistant duties in a fast‑paced office setting.
Education
Graduate of an accredited school of nursing.
Current Licensed Practical Nurse (LPN) in the State of Ohio.
Experience
2 years of experience as an LPN in a physician’s office or hospital setting (preferred).
Knowledge of specific physician specialty (preferred).
Must demonstrate exceptional communication, telephone etiquette, customer service, and organizational abilities.
Proficiency in managing a fast‑paced environment and multitasking is essential.
Basic computer skills required.
Medical terminology, anatomy, lab, instrument sterility, sterile technique, phlebotomy, and clinical skills required.
Job Responsibilities
Greets and accompanies patients to exam rooms; prepares patients for examinations and other procedures.
Takes vital signs, height, weight, and pertinent information and notes information in the patient’s chart for review and interpretation by the physician.
Collaborates with staff and physicians to ensure seamless patient flow.
Documents all care, procedures, and observations in accordance with policies and procedures.
Updates patient charts in system; checks charts prior to physician visit to see if all lab values, tests, and x-rays are available.
Answers patients telephone calls and questions daily; provides physician with call‑back list.
Gives injections/vaccinations upon order and under the direction of the physician.
Obtains previous medical records using appropriate forms and system. During patient transfers, sends appropriate records for consultation and/or procedures.
Provides physician with assistance during special procedures and/or patient training.
Calls patient prescriptions to the pharmacies at physician’s direction.
Obtains prior authorization from insurance companies for, imaging, and/or procedures.
Notifies patients regarding test results within 24 – 48 hours of reviewing results with physician.
Performs waivered lab testing for routine procedures.
Obtains and prepares cultures, blood, and urine specimens for delivery to reference laboratory for processing as required.
Must demonstrate knowledge of cleaning, sterilization, and maintenance of instruments. Has equipment inspected by authorized personnel as required.
Assists with removal of sutures.
Maintains logs in office, medication administration, refrigerator, Quality Control (QC), etc.
Maintains cleanliness of exam rooms and lab area.
Orders and stocks supplies for exam rooms and lab.
Keeps current on continuing education and hospital policies and procedures.
Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Must have the knowledge to operate the following: blood pressure cuff, stethoscope, HemaCue, electrocardiogram (EKG), AccuCheck, syringes, scales, vision chart, thermometer, Oxygen (O2) therapy, computer, copy machine, telephone, fax machine, electronic biller/scheduler, and other office equipment.
Floats to other physician’s offices as the need arises.
Cross trained for front desk duties.
Schedules patients for tests and/or appointments with specialists and completes appropriate referral forms upon request of the physicians.
Provides patient education as requested by physician.
Initiates Advance Beneficiary Notice of Noncoverage (ABN) forms when needed.
Working Conditions
Bending – Frequently
Climbing – Rarely
Concentrating – Frequently
Continuous Learning – Frequently
Hearing: Conversation – Frequently
Hearing: Other Sounds – Frequently
Interpersonal Communication – Frequently
Kneeling – Occasionally
Lifting
Lifting 50+ Lbs. – Frequently
Lifting
Pulling – Occasionally
Pushing – Occasionally
Reaching – Occasionally
Reading – Consistently
Sitting – Occasionally
Standing – Frequently
Stooping – Occasionally
Talking – Frequently
Thinking/Reasoning – Frequently
Use of Hands – Frequently
Color Vision – Frequently
Visual Acuity: Far – Frequently
Visual Acuity: Near – Consistently
Walking – Frequently
Core Behaviors Serve: ALWAYS
Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS
Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
Offer patients and guests priority when waiting (lines, elevators)
Work on improving quality, safety, and service
Respect: ALWAYS
Respect cultural and spiritual differences and honor individual preferences.
Respect everyone's opinion and contribution, regardless of title/role.
Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS
Value the time of others by striving to be on time, prepared and actively participating.
Pick up trash, ensuring the physical environment is clean and safe.
Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS
Acknowledge wins and frequently thank team members and the others for contributions.
Show courtesy and compassion with customers, team members and the community.
#J-18808-Ljbffr