Planet Fitness
Overnight Front Desk Associate
Planet Fitness, West Palm Beach, Florida, United States, 33412
Overview
Who We Are:
At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs. Joining the PF family means being part of a company with an established culture and strong values, a supportive team, and a focus on bettering the health and wellbeing of the community. It means having fun at work while creating member experiences that exceed expectations and being part of a brand you can be proud of. Who You Are:
All Planet Fitness team members share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for the Overnight Front Desk Associate role include: Exhibit a positive and upbeat attitude. Deliver a consistent and exceptional experience to members, guests, and fellow PF team members. Pride yourself on punctuality, reliability, and dependability. Handle interactions with diplomacy and show genuine motivation to help others. Act with integrity and respect everyone around you. Exhibit strong communication skills and the ability to listen and empathize. Inspire and motivate others to achieve their goals. Be a quick learner and apply training from online and hands-on sessions.
Responsibilities
About the Overnight Front Desk Associate Role:
As an Overnight Front Desk Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience. Greet members/guests as they enter and exit the club; assist with questions or concerns during check-in. Promote the Judgement Free Zone by connecting with members on the club floor and upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with inquiries. Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships. Conduct prospective member calls and tours; assess membership needs. Execute retail transactions and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas. Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the cleaning schedule. Conduct frequent club area walks; address safety/policy issues and cleanliness concerns promptly. Address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).
Qualifications
About Your Qualifications: 6-12 months of experience in a customer service environment is preferred. Must be 18 years of age or older. Willing to become CPR/AED Certified (training provided by Planet Fitness). Basic computer proficiency.
Physical Demands
Continual standing and movement throughout the club during shift. Frequent communication in person or on the phone. Must be able to lift up to 75 pounds. Will encounter cleaning chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Occasional bending, twisting, and movement to accomplish tasks.
Benefits
Medical, Dental, and Vision Insurance* Vacation/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Healthcare and Dependent Care Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building competitions and social events *Please note that certain benefits listed above are for full-time employees only
E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama Health and Safety
Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to follow all applicable policies and protocols, report unsafe conditions to leadership, and conduct work in a safe manner.
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Who We Are:
At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs. Joining the PF family means being part of a company with an established culture and strong values, a supportive team, and a focus on bettering the health and wellbeing of the community. It means having fun at work while creating member experiences that exceed expectations and being part of a brand you can be proud of. Who You Are:
All Planet Fitness team members share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for the Overnight Front Desk Associate role include: Exhibit a positive and upbeat attitude. Deliver a consistent and exceptional experience to members, guests, and fellow PF team members. Pride yourself on punctuality, reliability, and dependability. Handle interactions with diplomacy and show genuine motivation to help others. Act with integrity and respect everyone around you. Exhibit strong communication skills and the ability to listen and empathize. Inspire and motivate others to achieve their goals. Be a quick learner and apply training from online and hands-on sessions.
Responsibilities
About the Overnight Front Desk Associate Role:
As an Overnight Front Desk Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience. Greet members/guests as they enter and exit the club; assist with questions or concerns during check-in. Promote the Judgement Free Zone by connecting with members on the club floor and upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with inquiries. Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships. Conduct prospective member calls and tours; assess membership needs. Execute retail transactions and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas. Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the cleaning schedule. Conduct frequent club area walks; address safety/policy issues and cleanliness concerns promptly. Address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).
Qualifications
About Your Qualifications: 6-12 months of experience in a customer service environment is preferred. Must be 18 years of age or older. Willing to become CPR/AED Certified (training provided by Planet Fitness). Basic computer proficiency.
Physical Demands
Continual standing and movement throughout the club during shift. Frequent communication in person or on the phone. Must be able to lift up to 75 pounds. Will encounter cleaning chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Occasional bending, twisting, and movement to accomplish tasks.
Benefits
Medical, Dental, and Vision Insurance* Vacation/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Healthcare and Dependent Care Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building competitions and social events *Please note that certain benefits listed above are for full-time employees only
E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama Health and Safety
Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to follow all applicable policies and protocols, report unsafe conditions to leadership, and conduct work in a safe manner.
#J-18808-Ljbffr