REQ Solutions
Job Title: Global Security Operations Analyst
Duration: 12+ Months (Possible temp to hire)
Location: Marlborough, MA 01752
Onsite Role
3rd shift, Sun through Thu, from 12:00am-8:00am EST
Responsibilities: Looking more threat intelligence experience; identifying, acting, proactive defense and risk mitigation, strategic decision making, etc. Position and duties relate to the physical safety of people. Calm demeanor is crucial to this position; someone who can multitask and communicates effectively. The Global Security Operations Center (GSOC) Operator role is part of a 24/7 security team that analyzes and reports on risks to the company including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other risks. The GSOC directly supports the Global Security & Resiliency team and other business units. Monitor surveillance and alarm systems, operate 24/7 emergency phone lines and triage calls from site contacts and business travelers, and support on-site security officers in responding to incidents. Utilize software and social media programs to recognize incidents that may place the companys sites, employees, travelers, brand, or ability to make a profit at risk, analyze the potential impact to the business, and escalate appropriately. With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders. Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required. Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact. Receive calls for help/assistance from employees worldwide and respond appropriately Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting. Monitor access control and CCTV systems for alarms and coordinate appropriate response Draft and send emergency mass notifications and other crisis communications
Education/Experience: Bachelors degree preferred and or equivalent related work experience. 3+ years experience in security, law enforcement, military, or related field, with customer service experience. Ability to stay calm during stressful situations. Knowledge of Microsoft Office suite software programs.
Responsibilities: Looking more threat intelligence experience; identifying, acting, proactive defense and risk mitigation, strategic decision making, etc. Position and duties relate to the physical safety of people. Calm demeanor is crucial to this position; someone who can multitask and communicates effectively. The Global Security Operations Center (GSOC) Operator role is part of a 24/7 security team that analyzes and reports on risks to the company including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other risks. The GSOC directly supports the Global Security & Resiliency team and other business units. Monitor surveillance and alarm systems, operate 24/7 emergency phone lines and triage calls from site contacts and business travelers, and support on-site security officers in responding to incidents. Utilize software and social media programs to recognize incidents that may place the companys sites, employees, travelers, brand, or ability to make a profit at risk, analyze the potential impact to the business, and escalate appropriately. With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders. Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required. Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact. Receive calls for help/assistance from employees worldwide and respond appropriately Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting. Monitor access control and CCTV systems for alarms and coordinate appropriate response Draft and send emergency mass notifications and other crisis communications
Education/Experience: Bachelors degree preferred and or equivalent related work experience. 3+ years experience in security, law enforcement, military, or related field, with customer service experience. Ability to stay calm during stressful situations. Knowledge of Microsoft Office suite software programs.