ExecutivePlacements.com
EV Charging Technical Support Specialist
ExecutivePlacements.com, Costa Mesa, California, United States, 92626
EV Charging Technical Support Specialist
We are Chargetronix, an innovative EV charging company. Our state‑of‑the‑art modular EV chargers are designed to be reliable, easy to service, and customizable for each customer. We are looking for a Technical Support Specialist to diagnose and resolve issues across our product line.
Benefits
Life Insurance
401(k)
Dental insurance
Health insurance
Vision insurance
Job Summary As an EV Charger Technical Support Specialist, you are a subject matter expert with all things EV charging. You know how to diagnose and repair DC electric vehicle chargers. You will be responsible for providing technical assistance and support to customers and field technicians and reviewing customer tickets regarding electric vehicle (EV) charging equipment. You will troubleshoot issues, offer solutions, and ensure customer satisfaction. This role requires excellent communication skills, a strong technical background in electrical systems, and the ability to work efficiently in a fast‑paced environment.
Essential Functions
Provide prompt and courteous technical support to customers via written and verbal communication. Address inquiries related to EV charger installation, operation, maintenance, and troubleshooting.
Diagnose technical issues with EV charging equipment remotely. Utilize technical knowledge and troubleshooting tools to identify problems and implement solutions efficiently.
Assist customers and field technicians with installation procedures, configuration settings, diagnosis and software updates for EV charging stations. Provide clear and concise instructions to ensure proper equipment functionality.
Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system. Create detailed troubleshooting guides and FAQs to assist customers and improve support processes.
Collaborate with cross‑functional teams, including engineering, product management, and sales, to escalate complex issues and contribute to product improvement initiatives. Provide feedback on common customer issues and suggest product enhancements.
Work independently and meet deadlines.
Willingness to travel domestically.
Other duties as assigned.
Education and Experience
Bachelor's degree in Electrical Engineering, Computer Science, or related field preferred but not required.
Proven experience in technical support or field service, preferably in the electric vehicle industry.
Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and electrical codes, preferred.
Proficiency in using diagnostic tools and software for troubleshooting electronic devices, networking, software and hardware.
Excellent communication skills, both written and verbal, with the ability to convey technical information to non‑technical audiences effectively.
Customer‑focused attitude with a passion for providing exceptional service and support.
Ability to work independently and prioritize tasks in a dynamic environment.
Competencies:
Understands and lives a "customer first" mentality with empathy, pragmatism and a hands‑on approach.
Communication and presentation skills.
Champion for Diversity, Equity & Inclusion.
Structured and organized with the ability to prioritize tasks.
Physical Requirements
Stand, walk, sit, talk, hear, type, and write.
Reach with hands and arms, bend, stand on a stool, or climb, and use fingers and hands to feel objects, tools, and controls.
Use standard office equipment such as computers, smartphones, printers, and photocopiers.
Prolonged periods of sitting at a desk and working on a computer.
Lift files and open desk drawers and filing cabinets.
Schedule
8‑hour shift Monday – Friday 8:30 a.m. to 5 p.m.
This position may require occasional travel to customer sites for on‑site support or training sessions.
Location: Costa Mesa, CA 92626 – must reliably commute or relocate before starting work.
Compensation $29.00 – $32.00 per hour.
Equal‑Opportunity Employer Chargetronix is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
About Chargetronix We are more than just a company; we are a revolution that will empower a sustainable future. We aim to provide high‑performance, eco‑friendly charging solutions that are reliable, powerful, user‑friendly, and accessible. We are committed to being industry leaders by reliably delivering customized, customer‑centric solutions.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industries: Advertising Services
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Benefits
Life Insurance
401(k)
Dental insurance
Health insurance
Vision insurance
Job Summary As an EV Charger Technical Support Specialist, you are a subject matter expert with all things EV charging. You know how to diagnose and repair DC electric vehicle chargers. You will be responsible for providing technical assistance and support to customers and field technicians and reviewing customer tickets regarding electric vehicle (EV) charging equipment. You will troubleshoot issues, offer solutions, and ensure customer satisfaction. This role requires excellent communication skills, a strong technical background in electrical systems, and the ability to work efficiently in a fast‑paced environment.
Essential Functions
Provide prompt and courteous technical support to customers via written and verbal communication. Address inquiries related to EV charger installation, operation, maintenance, and troubleshooting.
Diagnose technical issues with EV charging equipment remotely. Utilize technical knowledge and troubleshooting tools to identify problems and implement solutions efficiently.
Assist customers and field technicians with installation procedures, configuration settings, diagnosis and software updates for EV charging stations. Provide clear and concise instructions to ensure proper equipment functionality.
Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system. Create detailed troubleshooting guides and FAQs to assist customers and improve support processes.
Collaborate with cross‑functional teams, including engineering, product management, and sales, to escalate complex issues and contribute to product improvement initiatives. Provide feedback on common customer issues and suggest product enhancements.
Work independently and meet deadlines.
Willingness to travel domestically.
Other duties as assigned.
Education and Experience
Bachelor's degree in Electrical Engineering, Computer Science, or related field preferred but not required.
Proven experience in technical support or field service, preferably in the electric vehicle industry.
Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and electrical codes, preferred.
Proficiency in using diagnostic tools and software for troubleshooting electronic devices, networking, software and hardware.
Excellent communication skills, both written and verbal, with the ability to convey technical information to non‑technical audiences effectively.
Customer‑focused attitude with a passion for providing exceptional service and support.
Ability to work independently and prioritize tasks in a dynamic environment.
Competencies:
Understands and lives a "customer first" mentality with empathy, pragmatism and a hands‑on approach.
Communication and presentation skills.
Champion for Diversity, Equity & Inclusion.
Structured and organized with the ability to prioritize tasks.
Physical Requirements
Stand, walk, sit, talk, hear, type, and write.
Reach with hands and arms, bend, stand on a stool, or climb, and use fingers and hands to feel objects, tools, and controls.
Use standard office equipment such as computers, smartphones, printers, and photocopiers.
Prolonged periods of sitting at a desk and working on a computer.
Lift files and open desk drawers and filing cabinets.
Schedule
8‑hour shift Monday – Friday 8:30 a.m. to 5 p.m.
This position may require occasional travel to customer sites for on‑site support or training sessions.
Location: Costa Mesa, CA 92626 – must reliably commute or relocate before starting work.
Compensation $29.00 – $32.00 per hour.
Equal‑Opportunity Employer Chargetronix is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
About Chargetronix We are more than just a company; we are a revolution that will empower a sustainable future. We aim to provide high‑performance, eco‑friendly charging solutions that are reliable, powerful, user‑friendly, and accessible. We are committed to being industry leaders by reliably delivering customized, customer‑centric solutions.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industries: Advertising Services
#J-18808-Ljbffr