TALENT Software Services
About The Role
The Global Security Operations Center (GSOC) Operator role is part of a 24/7 security team that analyzes and reports on risks to the company including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other risks. The GSOC directly supports the Global Security & Resiliency team and other business units.
About role In this role, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines and triage calls from site contacts and business travelers, and support on‑site security officers in responding to incidents. You will utilize software and social media programs to recognize incidents that may put the company’s sites, employees, travelers, brand, or ability to profit at risk, analyze the potential impact to the business, and elevate appropriately.
Your Responsibilities Include
With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security‑related topics.
Review, analyse and elevate open‑source intelligence and subscription‑based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.
Respond to life‑safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.
Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies.
Complete risk and intelligence‑driven reports to Global Security & Resiliency and other stakeholders.
Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two‑way radios, and in‑person contact.
Receive calls for help/assistance from employees worldwide and respond appropriately.
Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting.
Monitor access control and CCTV systems for alarms and coordinate an appropriate response.
Draft and send emergency mass notifications and other crisis communications.
Quality Systems Duties and Responsibilities Build quality into all aspects of your work by maintaining compliance with all quality requirements.
Required Qualifications
Bachelor's degree preferred and/or equivalent related work experience.
3+ years’ experience in security, law enforcement, military, or related field, with customer service experience.
Strong analytical and problem‑solving skills.
Excellent communication and customer service skills.
Ability to stay calm during stressful situations.
Knowledge of Microsoft Office suite software programs.
Preferred Qualifications
Previous experience working in a GSOC or control room environment.
Familiar with Windows‑based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now.
Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, and incident management software.
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About role In this role, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines and triage calls from site contacts and business travelers, and support on‑site security officers in responding to incidents. You will utilize software and social media programs to recognize incidents that may put the company’s sites, employees, travelers, brand, or ability to profit at risk, analyze the potential impact to the business, and elevate appropriately.
Your Responsibilities Include
With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security‑related topics.
Review, analyse and elevate open‑source intelligence and subscription‑based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.
Respond to life‑safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.
Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies.
Complete risk and intelligence‑driven reports to Global Security & Resiliency and other stakeholders.
Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two‑way radios, and in‑person contact.
Receive calls for help/assistance from employees worldwide and respond appropriately.
Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting.
Monitor access control and CCTV systems for alarms and coordinate an appropriate response.
Draft and send emergency mass notifications and other crisis communications.
Quality Systems Duties and Responsibilities Build quality into all aspects of your work by maintaining compliance with all quality requirements.
Required Qualifications
Bachelor's degree preferred and/or equivalent related work experience.
3+ years’ experience in security, law enforcement, military, or related field, with customer service experience.
Strong analytical and problem‑solving skills.
Excellent communication and customer service skills.
Ability to stay calm during stressful situations.
Knowledge of Microsoft Office suite software programs.
Preferred Qualifications
Previous experience working in a GSOC or control room environment.
Familiar with Windows‑based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now.
Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, and incident management software.
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