PetSmart Store Support Group, Inc.
Senior Manager Programs
PetSmart Store Support Group, Inc., Phoenix, Arizona, United States, 85003
About the Team
It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.
Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.
Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and we are looking for associates who are just as excited about it as we are.
About the Location Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
Additional Job Considerations This job is responsible for providing the strategic execution of our Program, Project and Agile functions within the Product & Marketing Technology space. It will lead a team of project managers and scrum masters, driving large, strategic initiatives, delivered in a hybrid methodology.
Leadership : Leads and grows a team of program managers and scrum masters, fostering an environment of open communication and mutual respect. Creates and nurtures effective communication within the organization. Resolves problems between program teams and other internal stakeholders. Collaborates with program managers and other stakeholders to create detailed implementation plans. This includes deadlines, milestones, processes, and risk mitigation protocols. Drives collaboration across cross-functional, highly matrixed teams. Seeks diverse views to encourage improvement and innovation.
Project Management : Partners with leadership to set strategic goals and objectives for programs based on the organization’s objectives and provides leadership to the most complex programs, whether individually or through direct reports. Oversees programs from start to finish, including identifying processes, deadlines and milestones, and communicating status updates to the leadership and executive team. Develops and implements program management tactics and best practices. Develops and manages budgets and operations. Oversees change, risk, and resource management principles.
Agile COE management : Leads and drives strategic initiatives to enhance program management efficiency and effectiveness. Spearheads the agile center of excellence within the Product & Marketing Technology team. Influences throughout the organization, up to Senior Leadership Team.
Performance monitoring : Oversees performance monitoring, identifying opportunities for program teams to improve and spearheading change.
Reporting and communication : Spearheads best practices for effective tracking, reporting, resourcing, and communication to provide leadership meaningful key progress results and status updates that are consistent across programs.
Qualifications
7+ years program and project leadership, with an emphasis on highly complex systems and business capabilities
3+ years managing a team of direct reports
Self-driven, with strong critical thinking, communication, and relationship building skills
Proficient in project management discipline and tools such as Jira, Confluence, MS Office Suite
PMP, CSM or other certifications with demonstrable application desired
Very strong attention to detail, well organization, able to prioritize among numerous projects and tasks
Ability to thrive in an ambiguous, fast-paced environment operating at both a strategic and tactical level as needed.
Team player who collaborates well with others.
Ability to influence and negotiate with stakeholders at all levels
Natural tendency to be curious, positive and creative.
Excellent communication skills
About the Culture At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.
Benefits
Pet friendly environment, bring your pets to work!
On-site Dog Park
Top Dog gym with equipment, fitness classes, massage therapists and personal trainers
Sit & Stay Café serving fresh breakfast and lunch options
On-site coffee bar
Lil’ Paws learning center and onsite daycare facility (associate paid)
Volunteer events with PetSmart Charities
Learn more about #Life at PetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
Explore PetSmart Benefits here: https://benefits.petsmart.com/
If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide https://www.petsmart.com/phoenix-guide
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
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Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.
Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and we are looking for associates who are just as excited about it as we are.
About the Location Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
Additional Job Considerations This job is responsible for providing the strategic execution of our Program, Project and Agile functions within the Product & Marketing Technology space. It will lead a team of project managers and scrum masters, driving large, strategic initiatives, delivered in a hybrid methodology.
Leadership : Leads and grows a team of program managers and scrum masters, fostering an environment of open communication and mutual respect. Creates and nurtures effective communication within the organization. Resolves problems between program teams and other internal stakeholders. Collaborates with program managers and other stakeholders to create detailed implementation plans. This includes deadlines, milestones, processes, and risk mitigation protocols. Drives collaboration across cross-functional, highly matrixed teams. Seeks diverse views to encourage improvement and innovation.
Project Management : Partners with leadership to set strategic goals and objectives for programs based on the organization’s objectives and provides leadership to the most complex programs, whether individually or through direct reports. Oversees programs from start to finish, including identifying processes, deadlines and milestones, and communicating status updates to the leadership and executive team. Develops and implements program management tactics and best practices. Develops and manages budgets and operations. Oversees change, risk, and resource management principles.
Agile COE management : Leads and drives strategic initiatives to enhance program management efficiency and effectiveness. Spearheads the agile center of excellence within the Product & Marketing Technology team. Influences throughout the organization, up to Senior Leadership Team.
Performance monitoring : Oversees performance monitoring, identifying opportunities for program teams to improve and spearheading change.
Reporting and communication : Spearheads best practices for effective tracking, reporting, resourcing, and communication to provide leadership meaningful key progress results and status updates that are consistent across programs.
Qualifications
7+ years program and project leadership, with an emphasis on highly complex systems and business capabilities
3+ years managing a team of direct reports
Self-driven, with strong critical thinking, communication, and relationship building skills
Proficient in project management discipline and tools such as Jira, Confluence, MS Office Suite
PMP, CSM or other certifications with demonstrable application desired
Very strong attention to detail, well organization, able to prioritize among numerous projects and tasks
Ability to thrive in an ambiguous, fast-paced environment operating at both a strategic and tactical level as needed.
Team player who collaborates well with others.
Ability to influence and negotiate with stakeholders at all levels
Natural tendency to be curious, positive and creative.
Excellent communication skills
About the Culture At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.
Benefits
Pet friendly environment, bring your pets to work!
On-site Dog Park
Top Dog gym with equipment, fitness classes, massage therapists and personal trainers
Sit & Stay Café serving fresh breakfast and lunch options
On-site coffee bar
Lil’ Paws learning center and onsite daycare facility (associate paid)
Volunteer events with PetSmart Charities
Learn more about #Life at PetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
Explore PetSmart Benefits here: https://benefits.petsmart.com/
If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide https://www.petsmart.com/phoenix-guide
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
#J-18808-Ljbffr