Qualifacts
Manager, RCMS Customer Onboarding (billing configuration)
Qualifacts is a leading provider of behavioral health software and SaaS solutions, supporting clinical productivity, compliance, state reporting, billing, and business intelligence. We are seeking a Strategic and Customer‑centric Manager to lead the onboarding and configuration experience for our Revenue Cycle Management Services (RCMS) customers during implementation.
Location: Nashville or Tampa (hybrid schedule). Remote candidates will not be considered.
Qualifications and requirements:
Bachelor’s degree in healthcare administration, business, or a related field (or equivalent experience).
5+ years in healthcare operations, implementation, or revenue cycle management.
Direct experience with behavioral health EHR platforms.
Proven expertise in behavioral health EHR platforms and revenue cycle operations.
Proven leadership of multi‑functional teams (direct and matrixed).
Deep understanding of clinical workflows, credentialing, and revenue cycle best practices.
Skilled in project management and process optimization.
Excellent cross‑functional communication and collaboration abilities.
Customer‑first mindset with a track record of delivering exceptional onboarding experiences.
Responsibilities
Lead and mentor US‑based Configuration Specialists through the RCMS onboarding lifecycle.
Coordinate globally with India‑based configuration, credentialing, and support teams to ensure consistency, quality, and alignment.
Manage US Credentialing and Patient Support teams, driving operational excellence and customer satisfaction.
Partner with Implementation to align onboarding timelines, milestones, and deliverables.
Ensure accurate system configuration that reflects customer‑specific clinical and billing workflows.
Monitor and report KPIs across onboarding, credentialing, and support functions, and present insights to leadership.
Establish scalable processes and documentation standards to support growth and repeatability.
Identify and mitigate risks, remove barriers, and expedite issues to ensure timely service delivery.
Serve as a subject‑matter expert in behavioral health EHR configuration and revenue cycle operations.
Continuously improve onboarding tools, templates, and workflows to enhance efficiency and customer experience.
Success Metrics
Timely and accurate completion of RCMS onboarding projects.
High customer satisfaction across onboarding, credentialing, and support.
Strong collaboration between US‑ and India‑based teams.
Reduction in onboarding defects, delays, and escalations.- Positive customer experience that drives retention and operational success.
Adoption of best practices and scalable processes across teams.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Accounting / Auditing and Finance
Industries Software Development
Equal Opportunity Employer Qualifacts is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Location: Nashville or Tampa (hybrid schedule). Remote candidates will not be considered.
Qualifications and requirements:
Bachelor’s degree in healthcare administration, business, or a related field (or equivalent experience).
5+ years in healthcare operations, implementation, or revenue cycle management.
Direct experience with behavioral health EHR platforms.
Proven expertise in behavioral health EHR platforms and revenue cycle operations.
Proven leadership of multi‑functional teams (direct and matrixed).
Deep understanding of clinical workflows, credentialing, and revenue cycle best practices.
Skilled in project management and process optimization.
Excellent cross‑functional communication and collaboration abilities.
Customer‑first mindset with a track record of delivering exceptional onboarding experiences.
Responsibilities
Lead and mentor US‑based Configuration Specialists through the RCMS onboarding lifecycle.
Coordinate globally with India‑based configuration, credentialing, and support teams to ensure consistency, quality, and alignment.
Manage US Credentialing and Patient Support teams, driving operational excellence and customer satisfaction.
Partner with Implementation to align onboarding timelines, milestones, and deliverables.
Ensure accurate system configuration that reflects customer‑specific clinical and billing workflows.
Monitor and report KPIs across onboarding, credentialing, and support functions, and present insights to leadership.
Establish scalable processes and documentation standards to support growth and repeatability.
Identify and mitigate risks, remove barriers, and expedite issues to ensure timely service delivery.
Serve as a subject‑matter expert in behavioral health EHR configuration and revenue cycle operations.
Continuously improve onboarding tools, templates, and workflows to enhance efficiency and customer experience.
Success Metrics
Timely and accurate completion of RCMS onboarding projects.
High customer satisfaction across onboarding, credentialing, and support.
Strong collaboration between US‑ and India‑based teams.
Reduction in onboarding defects, delays, and escalations.- Positive customer experience that drives retention and operational success.
Adoption of best practices and scalable processes across teams.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Accounting / Auditing and Finance
Industries Software Development
Equal Opportunity Employer Qualifacts is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr