PPL Motor Homes
Position Overview
We are looking for a dedicated Service Advisor to support our RV Service Department in Houston, TX. The role involves greeting customers, answering service calls, managing repair orders, and ensuring excellent customer satisfaction throughout the service process.
Responsibilities
Greet all RV service department customers promptly and courteously.
Answer incoming service department phone calls and direct them to the appropriate departments if needed.
Perform administrative duties such as correspondence, faxing, filing, and follow‑up emails.
Check in service and listing customers.
Coordinate sublet repairs as required.
Assist with manufacturer delivery check‑ins and warranty claim photography.
Listen to each customer, articulate repair needs clearly to technicians, and write repair orders for customer pay, warranty, third‑party vendor, and internal tickets.
Utilize menu selling for canned services and recommend additional maintenance packages using low‑pressure, high‑integrity word‑tracks.
Obtain authorizations, confirm completion of work, and file for all warranty payments.
Submit extended service contract claims via phone and vendor websites (NWAN, FWC Online Portal, Cornerstone United, Assurant Extended Service).
Provide accurate estimates of repair and maintenance costs.
Adhere to dealership policy on customer vehicle storage and operation.
Follow up on each repair, keeping customers informed of progress.
Inspect repair quality to ensure all work is complete.
Reconcile repair orders (E/I/W), verify warranty return parts, coordinate coach cleanup, and prepare the coach for customer exit walk.
Notify customers when repairs are completed and schedule exit walks/demos.
Review and explain needed repairs and associated costs with customers.
Complete exit walks with all customers to verify repairs.
Clarify and attempt to correct reasonable customer dissatisfactions.
Maintain and review dealership CSI surveys received from completed repair orders.
Keep the RV Service Manager informed of all problems and potential problems.
Qualifications
Preferred dealership experience.
Proficiency in system operations: Windows, Excel, DRM, and CRM.
Strong customer service and communication skills.
Valid driver’s license and a good driving record.
Excellent punctuality; attendance is a must.
Resume uploaded and online assessment completed for immediate consideration.
Authorized to work in the U.S. without sponsorship and a current resident status.
Pass pre‑employment testing including background checks, MVR, and drug screen.
Salary $55,000 to $90,000 annually
Benefits
Bi‑weekly pay, including billable hour bonus.
Health, Dental, and Life Insurance (90 days from start date).
401(k) with company match.
Paid vacation.
Opportunity for long‑term employment and growth (average tenure 15 years).
Friendly work environment with supportive management.
Location Houston, TX
#J-18808-Ljbffr
Responsibilities
Greet all RV service department customers promptly and courteously.
Answer incoming service department phone calls and direct them to the appropriate departments if needed.
Perform administrative duties such as correspondence, faxing, filing, and follow‑up emails.
Check in service and listing customers.
Coordinate sublet repairs as required.
Assist with manufacturer delivery check‑ins and warranty claim photography.
Listen to each customer, articulate repair needs clearly to technicians, and write repair orders for customer pay, warranty, third‑party vendor, and internal tickets.
Utilize menu selling for canned services and recommend additional maintenance packages using low‑pressure, high‑integrity word‑tracks.
Obtain authorizations, confirm completion of work, and file for all warranty payments.
Submit extended service contract claims via phone and vendor websites (NWAN, FWC Online Portal, Cornerstone United, Assurant Extended Service).
Provide accurate estimates of repair and maintenance costs.
Adhere to dealership policy on customer vehicle storage and operation.
Follow up on each repair, keeping customers informed of progress.
Inspect repair quality to ensure all work is complete.
Reconcile repair orders (E/I/W), verify warranty return parts, coordinate coach cleanup, and prepare the coach for customer exit walk.
Notify customers when repairs are completed and schedule exit walks/demos.
Review and explain needed repairs and associated costs with customers.
Complete exit walks with all customers to verify repairs.
Clarify and attempt to correct reasonable customer dissatisfactions.
Maintain and review dealership CSI surveys received from completed repair orders.
Keep the RV Service Manager informed of all problems and potential problems.
Qualifications
Preferred dealership experience.
Proficiency in system operations: Windows, Excel, DRM, and CRM.
Strong customer service and communication skills.
Valid driver’s license and a good driving record.
Excellent punctuality; attendance is a must.
Resume uploaded and online assessment completed for immediate consideration.
Authorized to work in the U.S. without sponsorship and a current resident status.
Pass pre‑employment testing including background checks, MVR, and drug screen.
Salary $55,000 to $90,000 annually
Benefits
Bi‑weekly pay, including billable hour bonus.
Health, Dental, and Life Insurance (90 days from start date).
401(k) with company match.
Paid vacation.
Opportunity for long‑term employment and growth (average tenure 15 years).
Friendly work environment with supportive management.
Location Houston, TX
#J-18808-Ljbffr