Caesars Entertainment
Caesars Rewards Customer Service Specialist
Caesars Entertainment, Las Vegas, Nevada, us, 89105
6 days ago Be among the first 25 applicants
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Job Summary The Caesars Rewards Customer Service Department is a fun team that works behind the scenes to ensure a high quality of customer service is provided to our valued guests. Our team works in a fast-paced environment that requires communication with our operating leaders. We also provide outstanding service to targeted guests who may encounter a problem, question or who may require assistance.
Responsibilities
Handling phone calls that can pertain to any CET property as well as the Caesars Rewards program.
Communicating information related to the Caesars Rewards Program such as offers, Reward Credits (redemption/earnings), Tier benefits, Partners, Visa, and much more.
Documenting and solving Tier-level customer inquiries in a professional and timely manner.
Responding to large quantities of guest emails for the Western Region including Caesars Rewards within defined due dates.
Performing problem resolution including service recovery via customer interaction (e.g. letters, phone calls, email).
Completing all tasks assigned by the Total Service Central Supervisor and Manager.
What You Will Need
Full knowledge and understanding of the Caesars Rewards Program.
LMS, CMS, Micros, Enterprise Bank, and Oracle based tool experience.
Must have excellent grammar, spelling and writing skills.
Positive, solutions-oriented, extremely helpful, ability to remain calm in difficult situations.
Ability to multitask in a fast paced environment being extremely organized.
Problem solving, preferably in a hospitality-focused or customer service environment.
Flawless professional attendance and work ethic.
Adhere to regulatory, departmental and company policies & procedures.
Additional Requirements
Using discretionary decision making and independent judgment in determining resolution through comp rooms, meals, or other methods when applicable.
Tracking and communicating various forms of customer feedback to understand overall breakdowns and hidden dissatisfiers.
Acting as a role model (upbeat and positive) and presenting oneself as an asset to Caesars Entertainment, and encourage others to do the same.
About Us At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Referrals increase your chances of interviewing at Caesars Entertainment by 2x
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Get AI-powered advice on this job and more exclusive features.
Job Summary The Caesars Rewards Customer Service Department is a fun team that works behind the scenes to ensure a high quality of customer service is provided to our valued guests. Our team works in a fast-paced environment that requires communication with our operating leaders. We also provide outstanding service to targeted guests who may encounter a problem, question or who may require assistance.
Responsibilities
Handling phone calls that can pertain to any CET property as well as the Caesars Rewards program.
Communicating information related to the Caesars Rewards Program such as offers, Reward Credits (redemption/earnings), Tier benefits, Partners, Visa, and much more.
Documenting and solving Tier-level customer inquiries in a professional and timely manner.
Responding to large quantities of guest emails for the Western Region including Caesars Rewards within defined due dates.
Performing problem resolution including service recovery via customer interaction (e.g. letters, phone calls, email).
Completing all tasks assigned by the Total Service Central Supervisor and Manager.
What You Will Need
Full knowledge and understanding of the Caesars Rewards Program.
LMS, CMS, Micros, Enterprise Bank, and Oracle based tool experience.
Must have excellent grammar, spelling and writing skills.
Positive, solutions-oriented, extremely helpful, ability to remain calm in difficult situations.
Ability to multitask in a fast paced environment being extremely organized.
Problem solving, preferably in a hospitality-focused or customer service environment.
Flawless professional attendance and work ethic.
Adhere to regulatory, departmental and company policies & procedures.
Additional Requirements
Using discretionary decision making and independent judgment in determining resolution through comp rooms, meals, or other methods when applicable.
Tracking and communicating various forms of customer feedback to understand overall breakdowns and hidden dissatisfiers.
Acting as a role model (upbeat and positive) and presenting oneself as an asset to Caesars Entertainment, and encourage others to do the same.
About Us At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Referrals increase your chances of interviewing at Caesars Entertainment by 2x
#J-18808-Ljbffr