SoFi
Overview
Fraud Investigator, Crypto – SoFi We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Our candidate will be responsible for all aspects of fraud investigations as it relates to Investment products including: Application Fraud, Transactional Reviews, as well as the review of any/all activity suspected of fraud; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives. What you’ll do
Conducts thorough investigations and inquiries on identified and suspicious Investment accounts within the specified systems Investigate and gather information on suspected fraud cases including contacting financial institutions and/or clarifying customer statements as necessary Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management Analyze and review potentially fraudulent activity, to ensure minimal loss to the organization. Coordinate cross-functional communication, to resolve fraud situations and provide recommendations to resolve fraud Review alerts/reports to detect Suspicious Activity and file required reports (SARS) as appropriate Conduct periodic internal account/customer reviews to identify potentially fraudulent activity Compile information from multiple channels and determine which accounts need to be restricted and/or liquidated/closed Respond promptly with exceptional communication to optimize each contact with customers, partners, and external vendors/banks Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction Investigate fraud alerts to protect the institution from fraud-related losses and improve customer experience Assist with creating and implementing policies and procedures across all teams Assist Management in the construction of short-term and long-term plans with associated benefits of strategies that are to be developed to reduce fraud exposure Provide internal support to other business units on fraud-related issues Build and maintain relationships between partners and vendors, cultivating collaboration, transparency, and mutual success Foster a culture of accountability, collaboration, speed, innovation, excellence, and a positive work environment while elevating the quality of our fiscal controls What you’ll need
3+ years of relevant fraud experience in the Investment or Securities or Crypto services industry Knowledge of ACH, wire, ACATs, and other payment channels operating rules Thorough understanding of Investment and Securities operations, industry trends & best practices, and federal and state banking regulations Outstanding time management and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner Ability to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams Excellent project management, organizational, and negotiation skills Proficiency in Google, Excel, and PowerPoint Ability to apply sound judgment and effectively solve problems and determine fraudulent activity Understanding of electronic crimes as they relate to fraud and theft of credentials Excellent critical thinking and problem-solving skills Detail-oriented and process-oriented approach Accepts responsibility, ownership, and accountability for work results Finds a high-volume, dynamic, and team-focused environment engaging Ability to organize and prioritize workload Compensation and benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. Base pay range: $64,000.00/yr - $120,000.00/yr To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights. SoFi is committed to an inclusive culture and offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees: If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. Seniority level
Not Applicable Employment type
Full-time Job function
Legal Referrals increase your chances of interviewing at SoFi by 2x
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Fraud Investigator, Crypto – SoFi We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Our candidate will be responsible for all aspects of fraud investigations as it relates to Investment products including: Application Fraud, Transactional Reviews, as well as the review of any/all activity suspected of fraud; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives. What you’ll do
Conducts thorough investigations and inquiries on identified and suspicious Investment accounts within the specified systems Investigate and gather information on suspected fraud cases including contacting financial institutions and/or clarifying customer statements as necessary Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management Analyze and review potentially fraudulent activity, to ensure minimal loss to the organization. Coordinate cross-functional communication, to resolve fraud situations and provide recommendations to resolve fraud Review alerts/reports to detect Suspicious Activity and file required reports (SARS) as appropriate Conduct periodic internal account/customer reviews to identify potentially fraudulent activity Compile information from multiple channels and determine which accounts need to be restricted and/or liquidated/closed Respond promptly with exceptional communication to optimize each contact with customers, partners, and external vendors/banks Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction Investigate fraud alerts to protect the institution from fraud-related losses and improve customer experience Assist with creating and implementing policies and procedures across all teams Assist Management in the construction of short-term and long-term plans with associated benefits of strategies that are to be developed to reduce fraud exposure Provide internal support to other business units on fraud-related issues Build and maintain relationships between partners and vendors, cultivating collaboration, transparency, and mutual success Foster a culture of accountability, collaboration, speed, innovation, excellence, and a positive work environment while elevating the quality of our fiscal controls What you’ll need
3+ years of relevant fraud experience in the Investment or Securities or Crypto services industry Knowledge of ACH, wire, ACATs, and other payment channels operating rules Thorough understanding of Investment and Securities operations, industry trends & best practices, and federal and state banking regulations Outstanding time management and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner Ability to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams Excellent project management, organizational, and negotiation skills Proficiency in Google, Excel, and PowerPoint Ability to apply sound judgment and effectively solve problems and determine fraudulent activity Understanding of electronic crimes as they relate to fraud and theft of credentials Excellent critical thinking and problem-solving skills Detail-oriented and process-oriented approach Accepts responsibility, ownership, and accountability for work results Finds a high-volume, dynamic, and team-focused environment engaging Ability to organize and prioritize workload Compensation and benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. Base pay range: $64,000.00/yr - $120,000.00/yr To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights. SoFi is committed to an inclusive culture and offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees: If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. Seniority level
Not Applicable Employment type
Full-time Job function
Legal Referrals increase your chances of interviewing at SoFi by 2x
#J-18808-Ljbffr