Inside Higher Ed
CASE MANAGER, Dean of Students, Student Services
Inside Higher Ed, Boston, Massachusetts, us, 02298
CASE MANAGER, Dean of Students, Student Services
Location:
Boston, MA, United States
Position Type:
Full-Time/Regular
Salary Range:
$55,300.00 – $69,700.00
Key Responsibilities
Case Management and Student Support (70%)
Triage and respond to referrals concerning students experiencing distress, hardship, or barriers to success.
Conduct intake assessments, develop care plans, and ensure timely follow‑up on student cases.
Maintain detailed case records using the department’s case management system.
Administer the emergency assistance fund in coordination with the Director and Associate Director.
Participate in student crisis and emergency response, including support for students experiencing financial, housing, or food insecurity.
Collaborate with the Student Intervention Team and other campus support networks.
Monitor trends in student concerns and contribute to assessment and continuous improvement of support services.
Outreach and Education (20%)
Educate students, faculty, and staff on support resources and the referral process.
Participate in the development and delivery of training and workshops related to student well‑being and basic needs.
Contribute to outreach initiatives informed by trends in case management data.
Administrative Support and Collaboration (10%)
Consult with faculty, staff, and campus partners to support coordinated student care.
Participate in relevant university and divisional committees as assigned.
Assist with departmental planning and reporting activities as needed.
Required Skills & Qualifications
Empathy and sound judgement for triaging student concerns.
Strong communication and interpersonal skills.
Ability to collaborate with campus partners and external resources.
Experience in crisis and emergency response.
Knowledge of student support services and principles of confidentiality.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
To apply, visit
https://jobs.silkroad.com/BU/External/jobs/315991
#J-18808-Ljbffr
Boston, MA, United States
Position Type:
Full-Time/Regular
Salary Range:
$55,300.00 – $69,700.00
Key Responsibilities
Case Management and Student Support (70%)
Triage and respond to referrals concerning students experiencing distress, hardship, or barriers to success.
Conduct intake assessments, develop care plans, and ensure timely follow‑up on student cases.
Maintain detailed case records using the department’s case management system.
Administer the emergency assistance fund in coordination with the Director and Associate Director.
Participate in student crisis and emergency response, including support for students experiencing financial, housing, or food insecurity.
Collaborate with the Student Intervention Team and other campus support networks.
Monitor trends in student concerns and contribute to assessment and continuous improvement of support services.
Outreach and Education (20%)
Educate students, faculty, and staff on support resources and the referral process.
Participate in the development and delivery of training and workshops related to student well‑being and basic needs.
Contribute to outreach initiatives informed by trends in case management data.
Administrative Support and Collaboration (10%)
Consult with faculty, staff, and campus partners to support coordinated student care.
Participate in relevant university and divisional committees as assigned.
Assist with departmental planning and reporting activities as needed.
Required Skills & Qualifications
Empathy and sound judgement for triaging student concerns.
Strong communication and interpersonal skills.
Ability to collaborate with campus partners and external resources.
Experience in crisis and emergency response.
Knowledge of student support services and principles of confidentiality.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
To apply, visit
https://jobs.silkroad.com/BU/External/jobs/315991
#J-18808-Ljbffr