Solution Architect - Customer Communications Management (CCM)

Solution Architect - Customer Communications Management (CCM)

Solution Architect - Customer Communications Management (CCM)

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Tekgence Inc 10+ years of progressive experience

in solution architecture, with at least

5+ years specifically in the Customer Communications Management (CCM) domain. Mandatory hands-on experience with Documaker (e.g., Documaker Studio, Documaker Server, Documaker Forms, Documaker Interactive). Strong experience with RR Donnelley (RRD) solutions

for document composition and output management (e.g., past experience with technologies like ADOBE Central, Exstream, or other RRD proprietary systems used for document creation and delivery). Demonstrable experience with RICOH output management platforms

(e.g., ProcessDirector, InfoPrint Manager, or other RICOH solutions for print and digital output). Proven track record of successfully leading and executing multiple migrations between different CCM products/platforms.

Please highlight specific examples in your resume. Deep understanding of document composition principles, data transformation, template design, and dynamic content generation. Experience with various output formats (e.g., PDF, AFP, PostScript, HTML5, XML). Proficiency in designing and implementing integrations using APIs (REST, SOAP), message queues, and other integration patterns. Strong understanding of enterprise architecture principles and best practices. Excellent analytical, problem-solving, and critical thinking skills. Exceptional communication (written and verbal) and presentation skills, with the ability to articulate complex technical concepts to diverse audiences. Ability to work independently and as part of a highly collaborative team. Desired Skills (Plus Points): Experience with other CCM platforms (e.g., Quadient Inspire, OpenText Exstream, Thunderhead ONE, SmartComms). Knowledge of cloud-based CCM solutions and deployments (AWS, Azure, GCP). Experience with DevOps practices and tools for CCM solutions. Familiarity with regulatory compliance requirements related to customer communications (e.g., HIPAA, GDPR, PCI DSS). Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Contract Job function

Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Tekgence Inc by 2x Sign in to set job alerts for “Solutions Architect” roles.

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