City of Winston-Salem, NC
Housing & Development Program Coordinator - Streets Outreach
City of Winston-Salem, NC, Winston Salem, North Carolina, United States, 27102
Salary :
$59,113.00 Annually Location :
Winston Salem, NC Job Type:
Full-Time / Permanent Job Number:
08220 Department:
Neighborhood Services Opening Date:
07/15/2025 Closing Date:
8/3/2025 11:59 PM Eastern
Description
The City of Winston-Salem is the collaborative applicant and the entity that manages homeless funds dedicated to the Winston-Salem/Forsyth County community. These funds provide shelter, housing, and services to those experiencing homelessness. Under the direction of the Director of Neighborhood Services and the CoC Program Manager, and in integral partnership with the CoC and other key members of homeless services provider agencies, the Community Engagement & Outreach Coordinator for Unsheltered Persons (CUP) will provide leadership and support to providers and partners to support the integration, improvement, and coordination of street outreach services in the Winston-Salem/Forsyth County CoC. The CUP will work in partnership with the CoC, health care providers, behavioral health providers, social service agencies, other outreach teams, and various levels of law enforcement to aid those living unsheltered.
The Community Engagement and Outreach Coordinator will work to identify encampments and street homeless individuals. The CUP will work to identify system and programmatic gaps and needs within the street outreach system and will spearhead outreach system collaboration and system improvements when needed. As part of a multidisciplinary team, the CUP will provide field based engagement, coordination, and supportive services while working to develop and establish positive rapport with clients to ensure they are receiving assistance from case managers with navigating additional systems of care, including housing, homeless certification, and connections to various service providers. Examples of Duties
Develop, implement, and carry out strategies that enhance the street outreach system and strengthen linkages with other providers. Work in coordination with a multi-disciplinary team to deliver services to those residing in unsheltered living situations. Manage relationships with key stakeholders including system partners and elected officials. Lead and support the implementation of City and/or County initiatives relating to street outreach and street-based homelessness. Support the implementation of CoC policies and procedures in relation to outreach coordination. Maintain and develop relationships with federal, state, and local agencies that serve as referral resources for clients. Perform special assignments unique to the department's function (homeless counts, data processing, presentations etc.). Be knowledgeable about community resources appropriate to the needs of the unsheltered population. Determine location of neighborhoods/encampments to be canvassed. Plan routes to be walked in various neighborhoods and routes. Analyzes HUD guidance and reference materials related to the CoC Program, ESG Program, the Homeless Management Information System (HMIS,) and the Coordinated Entry System (CES). Other duties as assigned.
Typical Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities
Excellent analytical, written, and oral communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences. Demonstrated ability to work with diverse community and organizational groups. Excellent people skills, specifically customer service skills and a capacity for collaboration and interpersonal relationships. Strong organizational skills with a strong attention to detail. Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment. A critical thinker, with a high level of initiation, motivation, and enthusiasm. Intermediate level of computer software programs specifically, Microsoft Office (Word, Excel, Access, Power Point and Outlook). Ability to maintain a high level of professionalism and customer service in stressful situations. Ability to work independently and as part of a group. Ability to communicate effectively with individuals experiencing homelessness, community-based agencies including law enforcement, and co-workers.
Physical Requirements While performing the duties for the job, the employee is frequently required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this position, the employee is regularly required to talk and hear. Supplemental Information
Employee must possess a valid Driver's License. EMPLOYEE BENEFITS 401a Contribution (employee match not required) Bus Pass Program Education Assistance Employee Assistance Program Employee Suggestion Program Family and Medical Leave Flexible Spending Accounts Group Health Insurance Group Dental Insurance Jury Duty Leave Life/Accidental Death Insurance Long-Term Care Insurance Military Leave Paid Holidays Promotion from Within Retirement/Pension Plan (State of NC) School Leave Shared Leave Short-Term Disability Insurance Sick Leave Training Vacation Leave Wellness Program The City of Winston-Salem's employment practices are guided by federal, state, and local rules and regulations guaranteeing employment opportunities to all persons without regard to and prohibiting discrimination or harassment on the basis of race, creed, color, sex, sexual orientation, pregnancy, age, religion, political affiliation or beliefs, national origin or handicap, unless a bonafide occupational qualification exists. 01
Do you possess a valid driver's license?
Yes No
Required Question
$59,113.00 Annually Location :
Winston Salem, NC Job Type:
Full-Time / Permanent Job Number:
08220 Department:
Neighborhood Services Opening Date:
07/15/2025 Closing Date:
8/3/2025 11:59 PM Eastern
Description
The City of Winston-Salem is the collaborative applicant and the entity that manages homeless funds dedicated to the Winston-Salem/Forsyth County community. These funds provide shelter, housing, and services to those experiencing homelessness. Under the direction of the Director of Neighborhood Services and the CoC Program Manager, and in integral partnership with the CoC and other key members of homeless services provider agencies, the Community Engagement & Outreach Coordinator for Unsheltered Persons (CUP) will provide leadership and support to providers and partners to support the integration, improvement, and coordination of street outreach services in the Winston-Salem/Forsyth County CoC. The CUP will work in partnership with the CoC, health care providers, behavioral health providers, social service agencies, other outreach teams, and various levels of law enforcement to aid those living unsheltered.
The Community Engagement and Outreach Coordinator will work to identify encampments and street homeless individuals. The CUP will work to identify system and programmatic gaps and needs within the street outreach system and will spearhead outreach system collaboration and system improvements when needed. As part of a multidisciplinary team, the CUP will provide field based engagement, coordination, and supportive services while working to develop and establish positive rapport with clients to ensure they are receiving assistance from case managers with navigating additional systems of care, including housing, homeless certification, and connections to various service providers. Examples of Duties
Develop, implement, and carry out strategies that enhance the street outreach system and strengthen linkages with other providers. Work in coordination with a multi-disciplinary team to deliver services to those residing in unsheltered living situations. Manage relationships with key stakeholders including system partners and elected officials. Lead and support the implementation of City and/or County initiatives relating to street outreach and street-based homelessness. Support the implementation of CoC policies and procedures in relation to outreach coordination. Maintain and develop relationships with federal, state, and local agencies that serve as referral resources for clients. Perform special assignments unique to the department's function (homeless counts, data processing, presentations etc.). Be knowledgeable about community resources appropriate to the needs of the unsheltered population. Determine location of neighborhoods/encampments to be canvassed. Plan routes to be walked in various neighborhoods and routes. Analyzes HUD guidance and reference materials related to the CoC Program, ESG Program, the Homeless Management Information System (HMIS,) and the Coordinated Entry System (CES). Other duties as assigned.
Typical Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities
Excellent analytical, written, and oral communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences. Demonstrated ability to work with diverse community and organizational groups. Excellent people skills, specifically customer service skills and a capacity for collaboration and interpersonal relationships. Strong organizational skills with a strong attention to detail. Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgment. A critical thinker, with a high level of initiation, motivation, and enthusiasm. Intermediate level of computer software programs specifically, Microsoft Office (Word, Excel, Access, Power Point and Outlook). Ability to maintain a high level of professionalism and customer service in stressful situations. Ability to work independently and as part of a group. Ability to communicate effectively with individuals experiencing homelessness, community-based agencies including law enforcement, and co-workers.
Physical Requirements While performing the duties for the job, the employee is frequently required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this position, the employee is regularly required to talk and hear. Supplemental Information
Employee must possess a valid Driver's License. EMPLOYEE BENEFITS 401a Contribution (employee match not required) Bus Pass Program Education Assistance Employee Assistance Program Employee Suggestion Program Family and Medical Leave Flexible Spending Accounts Group Health Insurance Group Dental Insurance Jury Duty Leave Life/Accidental Death Insurance Long-Term Care Insurance Military Leave Paid Holidays Promotion from Within Retirement/Pension Plan (State of NC) School Leave Shared Leave Short-Term Disability Insurance Sick Leave Training Vacation Leave Wellness Program The City of Winston-Salem's employment practices are guided by federal, state, and local rules and regulations guaranteeing employment opportunities to all persons without regard to and prohibiting discrimination or harassment on the basis of race, creed, color, sex, sexual orientation, pregnancy, age, religion, political affiliation or beliefs, national origin or handicap, unless a bonafide occupational qualification exists. 01
Do you possess a valid driver's license?
Yes No
Required Question