Urgent ! IT Account Manager (IT Solutions, Cybersecurity)

Highlights: Leading System Integrator Permanent job opportunity Great remuneration & benefits Great career progression With experience in Public Sector is a plus. Location: Ubi Responsibilities: Handle inquiries and requests from customers and address their needs Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment Generate progress reports for clients and management within the company Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Collect and analyse data to learn about customer behaviour Identify upsell, cross-sell, and renewal opportunities and communicate with the management regularly Act as a customer advocate with a focus on improving the buying experience Monitor and analyse customer’s usage of our product and solution Responsible for working with the Sales and management to onboard and integrate new customers and developing existing customer relationships Requirements: Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field Possess minimum 4 years of account and customer experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is preferred Have strong network and cyber security in the enterprise and government sectors as well as in local IT market Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level Possess bid management experience HOW TO APPLY: Interested applicants, kindly send your resume in

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