Support.com
Senior Manager Enterprise Change and Program Management Office Program Managemen
Support.com, Farmington, Michigan, United States, 48336
Description
Do you have the skills to fill this role Read the complete details below, and make your application today. The
Senior Manager, Enterprise Change and Program Management Office (ECPMO) Program Management
is responsible for strategy, planning, and overseeing the successful delivery of the program's scope and objectives. This role leads the planning and delivery strategy of multiple change initiatives for the bank's most complex horizontal efforts. The Sr. Manager provides expert program delivery leadership and strategic guidance to senior executive leadership, delivery teams, business partners, and stakeholders to ensure enterprise change management processes are followed and program objectives are met. The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives. It enables effective change management, project execution, and the realization of business value. Position Responsibilities:Project Execution/Risk Management
Provide expert leadership and oversight to highly complex, enterprise programs. Accountable for de-risking the delivery and success of programs with multiple change initiatives. Oversee all delivery dependencies through leadership and cross-functional coordination. Develop enterprise program roadmaps, OKRs, and align change initiatives and events to meet objectives. Coordinate interdependencies for cross-functional alignment, scope, and sequencing. Maintain artifacts such as business cases, roadmaps, workforce plans, delivery strategies, timelines, and funding. Establish and maintain program charters, committees, and communications. Lead program tollgate approvals ensuring stakeholder engagement. Monitor program health, identify impediments, and manage risks. Facilitate governance forums and serve as a subject matter expert. Communicate and align with change delivery teams and stakeholders. Manage vendor relationships and hold vendors accountable for deliverables. Resource Planning
Create and maintain workforce planning and delivery strategy artifacts. Develop business cases for staff augmentation as needed. Risk Management
Ensure governance compliance and policies adherence. Anticipate risks and develop contingency strategies. Identify, mitigate, and report on program risks. Financial Management
Manage program financials and develop business cases. Collaborate with finance and procurement to optimize financials. Create financial forecasts and reports for leadership. Review and approve budget updates. Leadership
Mentor and guide team members and stakeholders. Promote accountability, transparency, and outcome focus. Foster a positive team environment and provide direction in ambiguity. Improve enterprise program management processes and tools. Resolve disputes and arbitrate debates constructively. Mentor project teams and support individual development. Identify development needs and communicate performance feedback. Assign workloads considering skills and development goals. Manage personnel processes including hiring, performance, and retention.
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Do you have the skills to fill this role Read the complete details below, and make your application today. The
Senior Manager, Enterprise Change and Program Management Office (ECPMO) Program Management
is responsible for strategy, planning, and overseeing the successful delivery of the program's scope and objectives. This role leads the planning and delivery strategy of multiple change initiatives for the bank's most complex horizontal efforts. The Sr. Manager provides expert program delivery leadership and strategic guidance to senior executive leadership, delivery teams, business partners, and stakeholders to ensure enterprise change management processes are followed and program objectives are met. The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives. It enables effective change management, project execution, and the realization of business value. Position Responsibilities:Project Execution/Risk Management
Provide expert leadership and oversight to highly complex, enterprise programs. Accountable for de-risking the delivery and success of programs with multiple change initiatives. Oversee all delivery dependencies through leadership and cross-functional coordination. Develop enterprise program roadmaps, OKRs, and align change initiatives and events to meet objectives. Coordinate interdependencies for cross-functional alignment, scope, and sequencing. Maintain artifacts such as business cases, roadmaps, workforce plans, delivery strategies, timelines, and funding. Establish and maintain program charters, committees, and communications. Lead program tollgate approvals ensuring stakeholder engagement. Monitor program health, identify impediments, and manage risks. Facilitate governance forums and serve as a subject matter expert. Communicate and align with change delivery teams and stakeholders. Manage vendor relationships and hold vendors accountable for deliverables. Resource Planning
Create and maintain workforce planning and delivery strategy artifacts. Develop business cases for staff augmentation as needed. Risk Management
Ensure governance compliance and policies adherence. Anticipate risks and develop contingency strategies. Identify, mitigate, and report on program risks. Financial Management
Manage program financials and develop business cases. Collaborate with finance and procurement to optimize financials. Create financial forecasts and reports for leadership. Review and approve budget updates. Leadership
Mentor and guide team members and stakeholders. Promote accountability, transparency, and outcome focus. Foster a positive team environment and provide direction in ambiguity. Improve enterprise program management processes and tools. Resolve disputes and arbitrate debates constructively. Mentor project teams and support individual development. Identify development needs and communicate performance feedback. Assign workloads considering skills and development goals. Manage personnel processes including hiring, performance, and retention.
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