Get new jobs for this search by email

OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Delivery Excellence Program Manager, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your delivery leadership and subject matter expertise, you will drive the team to ensure customers get value from their Azure investments. Microsoft aspires to help our customers transform their business and operations with AI solutions built on Azure. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market. This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. ResponsibilitiesAs a Delivery Excellence Program Manager within the Global Cloud & AI Platforms Customer Success organization, you will manage the Cloud Accelerate Factory initiative with operational excellence at-scale and have accountability for overall program goals and objectives. * You will share accountability with the rest of the Delivery Excellence team for Factory execution including all operations, reporting, communications, program execution and delivery excellence results* You will design scalable processes for enabling operational efficiencies and driving effective communications with stakeholders* You will support all aspects of Factory Operations including reporting, underlying systems and infrastructure management, and supplier management.* You will share accountability for driving the highest levels of Delivery Excellence across all Factory engagements - aligned with CE&S standards, processes, and tools for Customer Experience.* You will manage and drive effective weekly communications from leadership to field and Corp stakeholders. You will drive impactful Winwire practices, content management for Factory collateral, through effective integration with Marketing stakeholders.* You will serve as an effective thought leader along with your team to gather the Voice of the Customer and Field and leverage those insights to shape Delivery offerings for the Cloud & AI Platforms business. You will provide Delivery Excellence SME and thought leadership to stakeholders across the GCS and CE&S organizations.* You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity. Other Embody our culture and values Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.

#J-18808-Ljbffr