Compunnel Inc.
Information Technology Help Desk Support
Compunnel Inc. - Columbus, Ohio, United States, 43224
Work at Compunnel Inc.
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Overview
Information Technology Help Desk Support
Information Technology Help Desk Support
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Compunnel Inc. “I Viewed Your Profile for a Reason! Let’s Talk Opportunities.”Building High-Performing Teams in Banking, Financial Services & Insurance | Canada…
Job Summary: The Service Desk Agent serves as the first point of contact for users contacting the IT Service Desk. This role emphasizes delivering high-quality customer service while providing phone support, documenting incidents, and resolving issues efficiently using both technical knowledge and available tools. Key Responsibilities: Provide exceptional phone-based technical support with a customer-first mindset Accurately document issues and maintain detailed records in the call tracking system Troubleshoot and resolve issues related to enterprise hardware and software Deliver support in a 24/7/365 fast-paced environment, including after-hours and weekends as needed Install, diagnose, and repair hardware and software Maintain a professional demeanor and build trust with end users through effective communication and follow-through Identify opportunities for process improvements and automation Qualifications: 2–5 years of relevant experience in a technical support or IT help desk environment High school diploma or GED (higher education or certifications a plus) Strong communication and customer service skills Ability to work under pressure and manage variable shifts including nights, weekends, and holidays Solid technical knowledge to support and troubleshoot systems in a complex environment Seniority level
Seniority level Associate Employment type
Employment type Contract Job function
Job function Customer Service Industries Banking, Investment Banking, and Financial Services Referrals increase your chances of interviewing at Compunnel Inc. by 2x Sign in to set job alerts for “Information Technology Specialist” roles.
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Information Technology Help Desk Support
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Compunnel Inc. “I Viewed Your Profile for a Reason! Let’s Talk Opportunities.”Building High-Performing Teams in Banking, Financial Services & Insurance | Canada…
Job Summary: The Service Desk Agent serves as the first point of contact for users contacting the IT Service Desk. This role emphasizes delivering high-quality customer service while providing phone support, documenting incidents, and resolving issues efficiently using both technical knowledge and available tools. Key Responsibilities: Provide exceptional phone-based technical support with a customer-first mindset Accurately document issues and maintain detailed records in the call tracking system Troubleshoot and resolve issues related to enterprise hardware and software Deliver support in a 24/7/365 fast-paced environment, including after-hours and weekends as needed Install, diagnose, and repair hardware and software Maintain a professional demeanor and build trust with end users through effective communication and follow-through Identify opportunities for process improvements and automation Qualifications: 2–5 years of relevant experience in a technical support or IT help desk environment High school diploma or GED (higher education or certifications a plus) Strong communication and customer service skills Ability to work under pressure and manage variable shifts including nights, weekends, and holidays Solid technical knowledge to support and troubleshoot systems in a complex environment Seniority level
Seniority level Associate Employment type
Employment type Contract Job function
Job function Customer Service Industries Banking, Investment Banking, and Financial Services Referrals increase your chances of interviewing at Compunnel Inc. by 2x Sign in to set job alerts for “Information Technology Specialist” roles.
Columbus, OH $105,383.00-$156,755.00 3 days ago Columbus, OH $88,621.00-$131,826.00 5 hours ago Columbus, OH $105,383.00-$156,755.00 5 hours ago Columbus, OH $146,481.00-$217,883.00 1 week ago Columbus, OH $88,621.00-$131,826.00 3 days ago Columbus, OH $60,000.00-$81,000.00 2 weeks ago Columbus, OH $100,000.00-$120,000.00 1 week ago Information Technology Service Delivery Manager
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