Raytheon
Sr Customer Account Coordinator (Onsite) - Wed-Sat, 7 PM-6 AM
Raytheon - Cedar Rapids, Iowa, United States, 52401
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Overview
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Overview
Customer Account Coordinator
The Customer Account Coordinator is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. The Customer Account Coordinator performs a variety of simple to complex sales order entry and order administration support activities for customer accounts. The role requires expert knowledge of SAP Sales & Distribution Module and working knowledge of other computer tools. The Customer Account Coordinator manages customer contact via phone or email, including receiving/answering questions about order status, product availability, account status or pricing. Assignments involve the understanding of and the application of departmental procedures and workflow activities. The Customer Account Coordinator works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer. This is a fully onsite position in Cedar Rapids, IA, with the following hours: Wednesday-Saturday, 7:00 PM-6:00 AM. The Customer Account Coordinator performs a variety of simple to complex sales order entry and order administration support activities for customer accounts. The role requires expert knowledge of SAP Sales & Distribution Module and working knowledge of other computer tools. The Customer Account Coordinator manages customer contact via phone or email, including receiving/answering questions about order status, product availability, account status or pricing. Assignments involve the understanding of and the application of departmental procedures and workflow activities. The Customer Account Coordinator works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer. Substantial understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions. Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required. Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening. Work with Finance to process customer invoices, return orders and credit & debit memo requests. Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs). Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met. Create and maintain special tracking and customer reports. Negotiate pricing/fees, for product. Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc. Understand Service Level Agreements to prioritize and meet customer expectations. Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders. Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience. Experience in a customer service environment with the ability to drive problems to resolution is a must. Experience in Microsoft tools (Excel, Word, Power Point, Access and Project). Some of our competitive benefits package includes: Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child and elder care services. Teladoc Medical Experts, second opinion program. And more!
The Customer Account Coordinator is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. The Customer Account Coordinator performs a variety of simple to complex sales order entry and order administration support activities for customer accounts. The role requires expert knowledge of SAP Sales & Distribution Module and working knowledge of other computer tools. The Customer Account Coordinator manages customer contact via phone or email, including receiving/answering questions about order status, product availability, account status or pricing. Assignments involve the understanding of and the application of departmental procedures and workflow activities. The Customer Account Coordinator works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer. This is a fully onsite position in Cedar Rapids, IA, with the following hours: Wednesday-Saturday, 7:00 PM-6:00 AM. The Customer Account Coordinator performs a variety of simple to complex sales order entry and order administration support activities for customer accounts. The role requires expert knowledge of SAP Sales & Distribution Module and working knowledge of other computer tools. The Customer Account Coordinator manages customer contact via phone or email, including receiving/answering questions about order status, product availability, account status or pricing. Assignments involve the understanding of and the application of departmental procedures and workflow activities. The Customer Account Coordinator works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer. Substantial understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions. Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required. Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening. Work with Finance to process customer invoices, return orders and credit & debit memo requests. Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs). Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met. Create and maintain special tracking and customer reports. Negotiate pricing/fees, for product. Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc. Understand Service Level Agreements to prioritize and meet customer expectations. Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders. Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience. Experience in a customer service environment with the ability to drive problems to resolution is a must. Experience in Microsoft tools (Excel, Word, Power Point, Access and Project). Some of our competitive benefits package includes: Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child and elder care services. Teladoc Medical Experts, second opinion program. And more!