Support.com
Senior Manager Enterprise Change and Program Management Office Pr...
Support.com - Farmington Hills, Michigan, United States
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Overview
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Overview
Senior Manager, Enterprise Change and Program Management Office (ECPMO) Program Management
The Sr. Manager, Enterprise Change and Program Management Office (ECPMO) Program Management is responsible for strategy, planning, and overseeing the successful delivery of the program's scope and objectives. They lead the planning and delivery strategy of multiple change initiatives for the bank's most complex horizontal efforts.
The Sr. Manager provides expert program delivery leadership and strategic guidance to senior executive leadership, delivery teams, business partners, and stakeholders to ensure enterprise change management processes are followed and program objectives are achieved.
The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives. It enables effective change management, project execution, and the realization of business value.
Position Responsibilities: Project Execution/Risk Management
Provide leadership and oversight to highly complex enterprise programs.
De-risk the delivery and success of programs with multiple change initiatives.
Oversee delivery dependencies through direct leadership and cross-functional coordination.
Develop enterprise program roadmaps, OKRs, and align change initiatives to meet objectives.
Coordinate interdependencies for cross-functional alignment.
Maintain artifacts such as business cases, roadmaps, workforce planning, and timelines.
Establish program charters, committees, and communication plans.
Lead program tollgate approvals and stakeholder engagement.
Monitor program health, identify impediments, and manage risks.
Facilitate governance forums and serve as a subject matter expert.
Ensure communication and alignment between program and change delivery teams.
Partner with change teams, business partners, and stakeholders on escalations.
Manage vendor relationships and hold vendors accountable.
Resource Planning
Create and maintain workforce planning and delivery strategy artifacts.
Develop business cases for staffing needs.
Risk Management
Adhere to governance policies and procedures.
Collaborate to anticipate and mitigate risks.
Track and report on risks and issues.
Financial Management
Manage program financials and create financial reports.
Optimize financial planning with stakeholders.
Review and approve budgets.
Leadership
Mentor and guide team members and stakeholders.
Promote accountability and transparency.
Foster a positive team environment and resolve disputes.
Improve enterprise program management processes.
Develop team members and manage personnel processes.
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The Sr. Manager, Enterprise Change and Program Management Office (ECPMO) Program Management is responsible for strategy, planning, and overseeing the successful delivery of the program's scope and objectives. They lead the planning and delivery strategy of multiple change initiatives for the bank's most complex horizontal efforts.
The Sr. Manager provides expert program delivery leadership and strategic guidance to senior executive leadership, delivery teams, business partners, and stakeholders to ensure enterprise change management processes are followed and program objectives are achieved.
The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives. It enables effective change management, project execution, and the realization of business value.
Position Responsibilities: Project Execution/Risk Management
Provide leadership and oversight to highly complex enterprise programs.
De-risk the delivery and success of programs with multiple change initiatives.
Oversee delivery dependencies through direct leadership and cross-functional coordination.
Develop enterprise program roadmaps, OKRs, and align change initiatives to meet objectives.
Coordinate interdependencies for cross-functional alignment.
Maintain artifacts such as business cases, roadmaps, workforce planning, and timelines.
Establish program charters, committees, and communication plans.
Lead program tollgate approvals and stakeholder engagement.
Monitor program health, identify impediments, and manage risks.
Facilitate governance forums and serve as a subject matter expert.
Ensure communication and alignment between program and change delivery teams.
Partner with change teams, business partners, and stakeholders on escalations.
Manage vendor relationships and hold vendors accountable.
Resource Planning
Create and maintain workforce planning and delivery strategy artifacts.
Develop business cases for staffing needs.
Risk Management
Adhere to governance policies and procedures.
Collaborate to anticipate and mitigate risks.
Track and report on risks and issues.
Financial Management
Manage program financials and create financial reports.
Optimize financial planning with stakeholders.
Review and approve budgets.
Leadership
Mentor and guide team members and stakeholders.
Promote accountability and transparency.
Foster a positive team environment and resolve disputes.
Improve enterprise program management processes.
Develop team members and manage personnel processes.
#J-18808-Ljbffr