Bank of America
Treasury - Senior Quality Analyst (Bilingual – English / Spanish ...
Bank of America - Miami, Florida, us, 33222
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Overview
Treasury - Senior Quality Analyst (Bilingual – English / Spanish (Portuguese a plus)
Join to apply for the
Treasury - Senior Quality Analyst (Bilingual – English / Spanish (Portuguese a plus)
role at
Bank of America Treasury - Senior Quality Analyst (Bilingual – English / Spanish (Portuguese a plus)
4 days ago Be among the first 25 applicants Join to apply for the
Treasury - Senior Quality Analyst (Bilingual – English / Spanish (Portuguese a plus)
role at
Bank of America Get AI-powered advice on this job and more exclusive features. Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Responsible for performing quality audits and/or for reviewing evaluations completed by team managers. Ability to analyze and understand data and translate into coaching feedback by providing feedback to team managers and as input to formal associate education. Understand and determine if associate actions and decisions are in accordance with regulatory requirements and impacts to quality scoring. Identify trends, escalate problems, and take action. Communicate with leaders on team performance and trends. May organize review sessions for leaders and employees to identify strengths and opportunities out to ensure process/scoring consistency. Share best practices. Typically requires 2 to 4 years of related experience.
Required Qualifications:
1+ years of experience working with customers (internal/external) Experience interpreting quality assurance standards and procedures for the organization. Ability to understand quality control processes and methodologies. Strong decision-making skills and problem-solving skills Excellent verbal and written communication skills Ability to engage with individuals at multiple levels of the organization, begin a conversation, build rapport, and handle objections Proficient computer skills and ability to utilize multiple systems Comfortable with fast-paced environment with ongoing change and learning new technology/processes.
Desired Qualifications:
Bilingual – English / Spanish (Portuguese a plus) 1-2 years of experience in the Banking/Financial/Audit industry Ability to adapt to ongoing changes and new technology platforms. Experience in receiving and implementing performance feedback and coaching Self-motivated and results-oriented with excellent organizational skills
Skills:
Claims Management Controls Management Monitoring, Surveillance, and Testing Policies, Procedures, and Guidelines Management Quality Assurance Attention to Detail Investigation Management Problem Solving Risk Management Written Communications Adaptability Process Management Process Mapping Project Management Reporting
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
Shift:
2nd shift (United States of America)
Hours Per Week:
40 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Quality Assurance Industries Banking Referrals increase your chances of interviewing at Bank of America by 2x Get notified about new Senior Quality Analyst jobs in
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Join to apply for the
Treasury - Senior Quality Analyst (Bilingual – English / Spanish (Portuguese a plus)
role at
Bank of America Treasury - Senior Quality Analyst (Bilingual – English / Spanish (Portuguese a plus)
4 days ago Be among the first 25 applicants Join to apply for the
Treasury - Senior Quality Analyst (Bilingual – English / Spanish (Portuguese a plus)
role at
Bank of America Get AI-powered advice on this job and more exclusive features. Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Responsible for performing quality audits and/or for reviewing evaluations completed by team managers. Ability to analyze and understand data and translate into coaching feedback by providing feedback to team managers and as input to formal associate education. Understand and determine if associate actions and decisions are in accordance with regulatory requirements and impacts to quality scoring. Identify trends, escalate problems, and take action. Communicate with leaders on team performance and trends. May organize review sessions for leaders and employees to identify strengths and opportunities out to ensure process/scoring consistency. Share best practices. Typically requires 2 to 4 years of related experience.
Required Qualifications:
1+ years of experience working with customers (internal/external) Experience interpreting quality assurance standards and procedures for the organization. Ability to understand quality control processes and methodologies. Strong decision-making skills and problem-solving skills Excellent verbal and written communication skills Ability to engage with individuals at multiple levels of the organization, begin a conversation, build rapport, and handle objections Proficient computer skills and ability to utilize multiple systems Comfortable with fast-paced environment with ongoing change and learning new technology/processes.
Desired Qualifications:
Bilingual – English / Spanish (Portuguese a plus) 1-2 years of experience in the Banking/Financial/Audit industry Ability to adapt to ongoing changes and new technology platforms. Experience in receiving and implementing performance feedback and coaching Self-motivated and results-oriented with excellent organizational skills
Skills:
Claims Management Controls Management Monitoring, Surveillance, and Testing Policies, Procedures, and Guidelines Management Quality Assurance Attention to Detail Investigation Management Problem Solving Risk Management Written Communications Adaptability Process Management Process Mapping Project Management Reporting
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
Shift:
2nd shift (United States of America)
Hours Per Week:
40 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Quality Assurance Industries Banking Referrals increase your chances of interviewing at Bank of America by 2x Get notified about new Senior Quality Analyst jobs in
Miami, FL . Miami, FL $76,725.00-$127,875.00 4 days ago Senior Human Resources Data & Systems Analyst-HRIS-FT BHC #19584
Associate Manager, Marketing Platforms, Marketing Technology
Senior DBA / Database Architect (Florida)
Senior Quality Assurance Automation Engineer
Epic Sr. Analyst - Quality and Population Health
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr