TEKsystems
Join to apply for the
Voice Engineer
role at
TEKsystems Join to apply for the
Voice Engineer
role at
TEKsystems Overview
These contractors will be responsible for the contact center premise environments, which include Genesys Engage for IVR, Routing and Reporting, NICE/IEX workforce management, Cyara monitoring/testing, and Medallia queue-to-call-back technologies.
As a Technology Engineer, you deliver standard and custom supportable technology products. The solutions you build are based on clients architectural standards, technology roadmaps, industry trends and business requirements. The expertise you provide will focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. Youll also be accountable for the operational aspects and management for the above products according to the business requirements and defined service level agreements (SLAs).
Job Description
The team is responsible for contact center technologies that is moving to Genesys Cloud. This includes Genesys Engage for IVR, Routing and Reporting, NICE/IEX workforce management, Cyara monitoring/testing, and Medallia queue-to-call-back technologies.
Activities for all environments include patching, currency, certificate management and after hours support and more.
Skills Required
Genesys Engage environment: Voice/Email and Chat routing, realtime and historical reporting, Interactive Voice Response system (IVR) and connectivity to Avaya phone system. Nice IEX workforce management knowledge and connectivity Virtual Hold queue to call back technology and connectivity. Cyara monitoring and test platform
Technical Skills
HTTP(S), TCP/IP, DNS, LDAP, Scripting Concepts, Firewalls, TLS, Load Balancing, Oracle & SQL Server, IHS, Apache, IIS, Windows Server, Red Hat Enterprise Linux, Shell Scripts, SSH, ASP, Java, Python
Soft Skills
Good oral and written communication to interact effectively with Internal Business Partners Excellent troubleshooting skills with the ability to resolve issues quickly and identify the root cause of the problem Proficient at analyzing complex architecture documents and gather requirements through appropriate follow up questions on conference calls
Skills
genesys, Genesys engage, avaya, nice, Cyara, https
Experience Level
Intermediate Level
Pay And Benefits
The pay range for this position is $50.00 - $52.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 1, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Engineering and Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at TEKsystems by 2x Sign in to set job alerts for Voice Engineer roles.
Columbus, OH $120,000.00-$125,000.00 2 weeks ago System Software Engineer - Ubuntu Networking
Open Source Networking Software Engineer - ToR Switch / SmartNIC / DPU
Ohio, United States $122,000.00-$231,000.00 1 day ago Delaware, OH $122,000.00-$231,000.00 1 month ago Manager, Network Reliability Engineering (Remote, East Coast)
Columbus, OH $135,000.00-$215,000.00 6 days ago Columbus, Ohio Metropolitan Area 8 hours ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Voice Engineer
role at
TEKsystems Join to apply for the
Voice Engineer
role at
TEKsystems Overview
These contractors will be responsible for the contact center premise environments, which include Genesys Engage for IVR, Routing and Reporting, NICE/IEX workforce management, Cyara monitoring/testing, and Medallia queue-to-call-back technologies.
As a Technology Engineer, you deliver standard and custom supportable technology products. The solutions you build are based on clients architectural standards, technology roadmaps, industry trends and business requirements. The expertise you provide will focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. Youll also be accountable for the operational aspects and management for the above products according to the business requirements and defined service level agreements (SLAs).
Job Description
The team is responsible for contact center technologies that is moving to Genesys Cloud. This includes Genesys Engage for IVR, Routing and Reporting, NICE/IEX workforce management, Cyara monitoring/testing, and Medallia queue-to-call-back technologies.
Activities for all environments include patching, currency, certificate management and after hours support and more.
Skills Required
Genesys Engage environment: Voice/Email and Chat routing, realtime and historical reporting, Interactive Voice Response system (IVR) and connectivity to Avaya phone system. Nice IEX workforce management knowledge and connectivity Virtual Hold queue to call back technology and connectivity. Cyara monitoring and test platform
Technical Skills
HTTP(S), TCP/IP, DNS, LDAP, Scripting Concepts, Firewalls, TLS, Load Balancing, Oracle & SQL Server, IHS, Apache, IIS, Windows Server, Red Hat Enterprise Linux, Shell Scripts, SSH, ASP, Java, Python
Soft Skills
Good oral and written communication to interact effectively with Internal Business Partners Excellent troubleshooting skills with the ability to resolve issues quickly and identify the root cause of the problem Proficient at analyzing complex architecture documents and gather requirements through appropriate follow up questions on conference calls
Skills
genesys, Genesys engage, avaya, nice, Cyara, https
Experience Level
Intermediate Level
Pay And Benefits
The pay range for this position is $50.00 - $52.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 1, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Engineering and Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at TEKsystems by 2x Sign in to set job alerts for Voice Engineer roles.
Columbus, OH $120,000.00-$125,000.00 2 weeks ago System Software Engineer - Ubuntu Networking
Open Source Networking Software Engineer - ToR Switch / SmartNIC / DPU
Ohio, United States $122,000.00-$231,000.00 1 day ago Delaware, OH $122,000.00-$231,000.00 1 month ago Manager, Network Reliability Engineering (Remote, East Coast)
Columbus, OH $135,000.00-$215,000.00 6 days ago Columbus, Ohio Metropolitan Area 8 hours ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr