Administrative Assistant Job at Transdev North America in San Jose

Overview

Administrative Assistant role at Transdev North America in San Jose, California. Mobility Options by Transdev works with partner agencies to provide transportation options for passengers with disabilities. Salary Range: $20.22-$21.00 per hour. Benefits include: prorated.

Responsibilities

• Answer inbound calls and conduct outbound calls in a polite, timely manner.
• Coordinate documents, correspondence and web pages, including letters, reports, emails, presentations, memos, faxes, etc.
• Review documents and proofread for grammar, spelling, accuracy, consistency of terms, and completeness; ensure text and graphics adhere to guidelines and standards.
• Acquire, review, input, and format accurate data into spreadsheets, databases and other electronic tools.
• Interface and communicate with internal and external customers; direct people to appropriate resources; research solutions and respond to email and phone inquiries with input from direct supervisor.
• Participate in the development and maintenance of improvement processes; participate in self and team audits and resulting process improvements.
• Develop a strong network within the department to answer questions, solve problems, and execute responsibilities.
• Maintain confidentiality of all information; comply with HIPAA regulations.
• Represent Mobility Options in a professional manner to service partners and the community.
• Other duties as required.

Qualifications

• High school diploma or equivalent (GED) required.
• 1+ years of Customer Service experience preferred.
• Must be able to work shifts or flexible schedules as needed.
• Ability to read, comprehend and understand maps and transit system operating rules, regulations, policies, phases and routes.
• Clear telephone manner and excellent verbal communication skills.
• Ability to work as a team member; computer literate and proficient in Microsoft Office.
• Ability to interact with diverse clients and handle sensitive and confidential situations with tact.
• Pre-employment drug test; willingness to undergo a criminal and employment background check after offer.
• Travel requirement: <5% for occasional meetings.

Work Environment & Physical Demands

• Work is primarily indoors in an office or cubicle; long periods seated and using computer equipment.
• Occasional local travel may be required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

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