Transdev is hiring: Administrative Assistant in San Jose

Overview

ADA Administrative Assistant

Transdev in San Jose, California is hiring a full-time Administrative Assistant. Mobility Options by Transdev works with partner agencies to find creative solutions in providing transportation options for passengers with disabilities. We empower freedom to move every day, with reliable and innovative solutions that serve the common good.

Salary Range: $20.22-$21.00 per hour

Benefits include: PRORATED

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Responsibilities

• Answer inbound calls and conduct outbound calls in a polite, timely manner.
• Coordinate documents, correspondence and web pages, including letters, reports, emails, presentations, memos, faxes, etc.
• Review documents and proofread work for grammar and spelling, accuracy, consistency of terms, and completeness; ensure document text and graphics adhere to corporate and organization guidelines and standards.
• Acquire, review, input, and format accurate data into spreadsheets, databases and other electronic tools.
• Interface and communicate with internal and external customers; direct people to the appropriate resource; research solutions and respond to email and phone inquiries with input from direct supervisor.
• Participate in the development and maintenance of improvement processes; actively participate in self and team audits and resulting process improvements.
• Develop a strong network within the department; draw on network to answer questions, solve problems, and successfully execute responsibilities.
• Maintain confidentiality of all information; comply with HIPAA regulations.
• Represent Mobility Options in a professional manner to our service partners, and the community.
• Other duties as required.

Qualifications

• High school diploma or equivalent, such as GED, required.
• 1 or more years of Customer Service experience preferred.
• Must be able to work shifts, or flexible work schedules as needed.
• Ability to read, comprehend and understand maps.
• Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes.
• Ability to communicate via telephone with clear speech and a pleasant phone manner.
• Must possess excellent verbal communication skills.
• Ability to work as a member of a team.
• Must be computer literate and proficient in the use of Microsoft Office.
• Must be able to interact and communicate with diverse clients.
• Must be able to demonstrate poise, tactfulness, and diplomacy and have a high level of interpersonal skills in order to handle sensitive and confidential situations.
• Must undergo a pre-employment drug test once offered a position.
• Must be willing to undergo a criminal and employment background check once offered a position.
• Travel requirement (as a percent): <5% for occasional meetings

Work Environment

• Must be able to work shifts or flexible work schedules as needed.
• 85% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Employee may periodically need to travel locally.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit for long periods; use hands and fingers to type, manipulate, handle or feel; and talk and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, balance, and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, color vision, and the ability to focus; long periods are spent looking at a computer. 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities. Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact HR.TalentAcquisition@transdev.com

Compliance and Policies

• Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must be eligible to work in the United States without sponsorship now or in the future (if based in the U.S.) and successfully pass a pre-employment drug screen.
• EEO and privacy: Transdev is an Equal Employment Opportunity employer and welcomes all qualified applicants. California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev: Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Transdev operates in 19 countries with 110,000 team members globally. Find out more at http://www.TransdevNA.com.

The job category is Administrative / Clerical / Payroll / HR / Accounting. Job Type: Full Time. Req ID: 6091.