Stormont Vail Health
Telecom Operator - Health Connections - FT - Days
Stormont Vail Health, Topeka, Kansas, United States, 66652
Telecom Operator - Health Connections - FT - Days
Join to apply for the
Telecom Operator - Health Connections - FT - Days
role at
Stormont Vail Health Telecom Operator - Health Connections - FT - Days
21 hours ago Be among the first 25 applicants Join to apply for the
Telecom Operator - Health Connections - FT - Days
role at
Stormont Vail Health Get AI-powered advice on this job and more exclusive features. Shift
First Shift (Days - Less than 12 hours per shift) (United States of America) Hours Per Week
40 Position Status
Full time
Shift
First Shift (Days - Less than 12 hours per shift) (United States of America)
Hours Per Week
40
Job Information
Exemption Status: Non-Exempt
A Brief Overview
The Telecommunications Operator is responsible for handling all incoming and outgoing calls requiring assistance. The operator will monitor alarms, take appropriate actions and make emergency overhead announcements when necessary. The operator will use multiple software systems to initiates text messaging to medical center staff. The operator reports system difficulties to the proper authority. The Operator must provide detailed documentation of process completion that may be referenced at a later date. Special emphasis is placed upon presenting and exhibiting a professional, pleasant and positive demeanor when dealing with patients, employees, and all other customers of the organization.
Experience Qualifications
3 months of related experience. Required
Skills And Abilities
Knowledgeable in the HICS Emergency Notification Process. (Required proficiency) Demonstrates a good working knowledge of all processes associated with the Telecommunications Operator position. (Required proficiency) Capable of multi-tasking with numerous interruptions. (Required proficiency)
What you will do
Responsible for answering and distributing all incoming calls in a timely and accurate manner. Responsible for providing operator assistance to all callers as needed/requested. Responsible for monitoring the Simplex system and take appropriate actions when / if necessary. Responsible for activating the EMERGENCY TONE as needed for Code Blue and designated Severe Weather. Responsible for answering 6444 Emergency Assistance Line and following the policy / procedure. Responsible for making overhead announcements, which may include Code Blue, Severe Weather alert, and Fire Alarm. Responsible for monitoring the National Weather service radio, Local TV station, and / or National Weather Service email and implementing department procedure. Responsible for initiating the Emergin pages as requested/needed per procedure/policy. Responsible for documenting and keeping detailed records in appropriate logs within the Telecommunications department. Responsible for recognizing potential process / system problems that could cause outages and / or delays and notifying appropriate management. Responsible for sending alerts and / or messages through Vocera Web Console. Responsible for contacting various On-Call staff as needed/requested per policy / procedure, including Administrator On-Call. Responsible for issuing “loaner” equipment such as, pagers, Vocera devices, Verizon cell phones, UBIDuo and speaker phones per policy/procedure as needed/requested.
Required for All Jobs
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned
Patient Facing Options
Position is Not Patient Facing
Remote Work Guidelines
Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.
Remote Work Capability
Hybrid
Scope
No Supervisory Responsibility No Budget Responsibility
Physical Demands
Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Ladders): Rarely less than 1 hour Climbing (Stairs): Rarely less than 1 hour Crawling: Rarely less than 1 hour Crouching: Rarely less than 1 hour Driving (Automatic): Rarely less than 1 hour Driving (Standard): Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Rarely less than 1 hour Grasping (Fine Motor): Occasionally 1-3 Hours Grasping (Gross Hand): Occasionally 1-3 Hours Handling: Occasionally 1-3 Hours Hearing: Frequently 3-5 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 10 lbs Operate Foot Controls: Rarely less than 1 hour Pulling: Occasionally 1-3 Hours up to 10 lbs Pushing: Occasionally 1-3 Hours up to 10 lbs Reaching (Forward): Occasionally 1-3 Hours up to 10 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 10 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Occasionally 1-3 Hours Stooping: Rarely less than 1 hour Talking: Frequently 3-5 Hours Walking: Occasionally 1-3 Hours
Working Conditions
Burn: Rarely less than 1 hour Chemical: Rarely less than 1 hour Combative Patients: Rarely less than 1 hour Dusts: Rarely less than 1 hour Electrical: Rarely less than 1 hour Explosive: Rarely less than 1 hour Extreme Temperatures: Rarely less than 1 hour Infectious Diseases: Rarely less than 1 hour Mechanical: Rarely less than 1 hour Needle Stick: Rarely less than 1 hour Noise/Sounds: Rarely less than 1 hour Other Atmospheric Conditions: Rarely less than 1 hour Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Vibration: Rarely less than 1 hour Wet and/or Humid: Rarely less than 1 hour
Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.
Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at Stormont Vail Health by 2x Sign in to set job alerts for “Telecommunications Operator” roles.
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Join to apply for the
Telecom Operator - Health Connections - FT - Days
role at
Stormont Vail Health Telecom Operator - Health Connections - FT - Days
21 hours ago Be among the first 25 applicants Join to apply for the
Telecom Operator - Health Connections - FT - Days
role at
Stormont Vail Health Get AI-powered advice on this job and more exclusive features. Shift
First Shift (Days - Less than 12 hours per shift) (United States of America) Hours Per Week
40 Position Status
Full time
Shift
First Shift (Days - Less than 12 hours per shift) (United States of America)
Hours Per Week
40
Job Information
Exemption Status: Non-Exempt
A Brief Overview
The Telecommunications Operator is responsible for handling all incoming and outgoing calls requiring assistance. The operator will monitor alarms, take appropriate actions and make emergency overhead announcements when necessary. The operator will use multiple software systems to initiates text messaging to medical center staff. The operator reports system difficulties to the proper authority. The Operator must provide detailed documentation of process completion that may be referenced at a later date. Special emphasis is placed upon presenting and exhibiting a professional, pleasant and positive demeanor when dealing with patients, employees, and all other customers of the organization.
Experience Qualifications
3 months of related experience. Required
Skills And Abilities
Knowledgeable in the HICS Emergency Notification Process. (Required proficiency) Demonstrates a good working knowledge of all processes associated with the Telecommunications Operator position. (Required proficiency) Capable of multi-tasking with numerous interruptions. (Required proficiency)
What you will do
Responsible for answering and distributing all incoming calls in a timely and accurate manner. Responsible for providing operator assistance to all callers as needed/requested. Responsible for monitoring the Simplex system and take appropriate actions when / if necessary. Responsible for activating the EMERGENCY TONE as needed for Code Blue and designated Severe Weather. Responsible for answering 6444 Emergency Assistance Line and following the policy / procedure. Responsible for making overhead announcements, which may include Code Blue, Severe Weather alert, and Fire Alarm. Responsible for monitoring the National Weather service radio, Local TV station, and / or National Weather Service email and implementing department procedure. Responsible for initiating the Emergin pages as requested/needed per procedure/policy. Responsible for documenting and keeping detailed records in appropriate logs within the Telecommunications department. Responsible for recognizing potential process / system problems that could cause outages and / or delays and notifying appropriate management. Responsible for sending alerts and / or messages through Vocera Web Console. Responsible for contacting various On-Call staff as needed/requested per policy / procedure, including Administrator On-Call. Responsible for issuing “loaner” equipment such as, pagers, Vocera devices, Verizon cell phones, UBIDuo and speaker phones per policy/procedure as needed/requested.
Required for All Jobs
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned
Patient Facing Options
Position is Not Patient Facing
Remote Work Guidelines
Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.
Remote Work Capability
Hybrid
Scope
No Supervisory Responsibility No Budget Responsibility
Physical Demands
Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Ladders): Rarely less than 1 hour Climbing (Stairs): Rarely less than 1 hour Crawling: Rarely less than 1 hour Crouching: Rarely less than 1 hour Driving (Automatic): Rarely less than 1 hour Driving (Standard): Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Rarely less than 1 hour Grasping (Fine Motor): Occasionally 1-3 Hours Grasping (Gross Hand): Occasionally 1-3 Hours Handling: Occasionally 1-3 Hours Hearing: Frequently 3-5 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 10 lbs Operate Foot Controls: Rarely less than 1 hour Pulling: Occasionally 1-3 Hours up to 10 lbs Pushing: Occasionally 1-3 Hours up to 10 lbs Reaching (Forward): Occasionally 1-3 Hours up to 10 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 10 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Occasionally 1-3 Hours Stooping: Rarely less than 1 hour Talking: Frequently 3-5 Hours Walking: Occasionally 1-3 Hours
Working Conditions
Burn: Rarely less than 1 hour Chemical: Rarely less than 1 hour Combative Patients: Rarely less than 1 hour Dusts: Rarely less than 1 hour Electrical: Rarely less than 1 hour Explosive: Rarely less than 1 hour Extreme Temperatures: Rarely less than 1 hour Infectious Diseases: Rarely less than 1 hour Mechanical: Rarely less than 1 hour Needle Stick: Rarely less than 1 hour Noise/Sounds: Rarely less than 1 hour Other Atmospheric Conditions: Rarely less than 1 hour Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Vibration: Rarely less than 1 hour Wet and/or Humid: Rarely less than 1 hour
Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.
Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at Stormont Vail Health by 2x Sign in to set job alerts for “Telecommunications Operator” roles.
Field Services Technician l - Topeka, KS
Construction Planner - Telecommunications
Telecom Operator - Health Connections - FT - Days
Tower Maintenance Technician - Topeka, KS
Topeka, KS $50,000.00-$55,000.00 1 week ago Military-Affiliated Student Specialist (VA Work Study)
Lawrence, KS $62,000.00-$62,000.00 6 days ago Transportation Services Student Assistant
Student Hourly Office Assistant KU Band - Pool
Seasonal, Operations Administrative Assistant
Communication and Program Administrative Assistant
Topeka, KS $36,000.00-$45,000.00 3 days ago Administrative Assistant - 3rd Judicial District
Topeka, KS $43,650.46-$48,177.00 5 days ago Topeka, KS $46,800.00-$58,500.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr