Cornerstone Systems
Human Resources Coordinator – Talent Acquisition and Employee Lifecycle
About Cornerstone Systems
Established in 1997, Cornerstone Systems has emerged as a premier transportation company in the United States. As an employee-owned and operated organization, we specialize in providing comprehensive transportation and logistics solutions nationwide. Our services include intermodal transportation, railcar consolidation, truck brokerage, container drayage, LTL, warehousing, and more. With a presence across the country and service coverage extending throughout North America, Cornerstone Systems is committed to delivering Rock Solid Transportation Solutions to our valued clients. Join us and become part of an award-winning company dedicated to delivering excellence.
Job Summary The Application Support Analyst position, reporting to the Business Applications Manager, is responsible for supporting business system users, troubleshooting business applications and systems, developing and supporting internal and external reporting solutions, and ensuring systems are running smoothly. The Application Support Analyst must be able to communicate effectively with internal and external teams to determine the root cause to address and resolve issues and to gather requirements, design and develop solutions. The Application Support Analyst must have full understanding of IT Applications and Systems, and a firm grasp of programming languages, such as
C#, PHP, Java, VBA and SQL .
Applicants must be authorized to work in the U.S. without current or future sponsorship. This role will be required to work onsite at our Memphis, TN Corporate headquarters office.
Responsibilities
Support company software applications, including but not limited to: Our Transportation Management System (TMS), Accounting applications such as Microsoft Great Plains, Document Management application, and Reporting and Data Visualization tools like SSRS and Power BI.
Responsible for monitoring, responding to, and prioritizing open service requests submitted through an incident management system
Responsible for troubleshooting and resolving application or infrastructure and integration issues.
Escalate alerts that cannot be resolved, if needed.
Identify opportunities for process improvement and contribute to departmental initiatives
Develop scripts, services or applications that automate repeatable manual tasks
Documenting the technical processes around application support, as required
Work collaboratively with internal customers, team members and vendors on change requests, managing issues and establishing priorities
Ensure the performance of daily health checks of the applications
Responsible for User setup and administration in multiple systems
Fulfill Ad hoc reporting requests
Provide after-hours and/or weekend emergency support, as needed
Implement and maintain RESTful and SOAP APIs for integration between internal systems and third-party platforms
Utilize AI-powered tools and automation to improve workflows, reduce manual effort, and increase support efficiency
Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
Regular and reliable in-office attendance expected
Other work-related duties as assigned by supervisor/manager
Qualifications
Minimum Bachelor’s Degree in Information Systems Technology, Computer Sciences or related field
2+ Years of prior hands-on knowledge and experience working in an applications support and/or applications development environment required
Prior Experience as an Application Support Analyst preferred
Technical / Software Knowledge Requirements:
Hands-on Experience with C#, PHP, Java, and SQL in Microsoft SQL and MySQL databases
Knowledge of SQL in a Multiple-Database Environment
Experience with Microsoft SSRS/Power BI report design and creation
Must know how to work within Windows OS and be proficient with Microsoft Office Applications, including: Excel, VBA, Outlook, Access and Word
Working knowledge of API architecture, design, and integration (REST, SOAP, JSON, XML)
Familiarity with scripting and tools for process automation and monitoring (e.g., PowerShell, Python, Postman, Swagger)
Experience using AI or machine learning-enabled tools for troubleshooting, monitoring, or automating workflows is a strong plus
Must be well-organized, able to multi-task and manage time-sensitive projects
Problem-Solving: Understanding the root cause and offer solutions
Possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve application or infrastructure issues
Ability to work independently or within an in-person team environment, and/or cross-functionally with other departments and teams
Excellent customer service and interpersonal skills
Effective oral and written communication skills. Will require communicating complex concepts to others of various levels of seniority and/or technical competence
Knowledge of accounting processes and financial systems (and specifically Great Plains) preferred
Transportation or logistics industry experience preferred
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Transportation, Logistics, Storage
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Established in 1997, Cornerstone Systems has emerged as a premier transportation company in the United States. As an employee-owned and operated organization, we specialize in providing comprehensive transportation and logistics solutions nationwide. Our services include intermodal transportation, railcar consolidation, truck brokerage, container drayage, LTL, warehousing, and more. With a presence across the country and service coverage extending throughout North America, Cornerstone Systems is committed to delivering Rock Solid Transportation Solutions to our valued clients. Join us and become part of an award-winning company dedicated to delivering excellence.
Job Summary The Application Support Analyst position, reporting to the Business Applications Manager, is responsible for supporting business system users, troubleshooting business applications and systems, developing and supporting internal and external reporting solutions, and ensuring systems are running smoothly. The Application Support Analyst must be able to communicate effectively with internal and external teams to determine the root cause to address and resolve issues and to gather requirements, design and develop solutions. The Application Support Analyst must have full understanding of IT Applications and Systems, and a firm grasp of programming languages, such as
C#, PHP, Java, VBA and SQL .
Applicants must be authorized to work in the U.S. without current or future sponsorship. This role will be required to work onsite at our Memphis, TN Corporate headquarters office.
Responsibilities
Support company software applications, including but not limited to: Our Transportation Management System (TMS), Accounting applications such as Microsoft Great Plains, Document Management application, and Reporting and Data Visualization tools like SSRS and Power BI.
Responsible for monitoring, responding to, and prioritizing open service requests submitted through an incident management system
Responsible for troubleshooting and resolving application or infrastructure and integration issues.
Escalate alerts that cannot be resolved, if needed.
Identify opportunities for process improvement and contribute to departmental initiatives
Develop scripts, services or applications that automate repeatable manual tasks
Documenting the technical processes around application support, as required
Work collaboratively with internal customers, team members and vendors on change requests, managing issues and establishing priorities
Ensure the performance of daily health checks of the applications
Responsible for User setup and administration in multiple systems
Fulfill Ad hoc reporting requests
Provide after-hours and/or weekend emergency support, as needed
Implement and maintain RESTful and SOAP APIs for integration between internal systems and third-party platforms
Utilize AI-powered tools and automation to improve workflows, reduce manual effort, and increase support efficiency
Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
Regular and reliable in-office attendance expected
Other work-related duties as assigned by supervisor/manager
Qualifications
Minimum Bachelor’s Degree in Information Systems Technology, Computer Sciences or related field
2+ Years of prior hands-on knowledge and experience working in an applications support and/or applications development environment required
Prior Experience as an Application Support Analyst preferred
Technical / Software Knowledge Requirements:
Hands-on Experience with C#, PHP, Java, and SQL in Microsoft SQL and MySQL databases
Knowledge of SQL in a Multiple-Database Environment
Experience with Microsoft SSRS/Power BI report design and creation
Must know how to work within Windows OS and be proficient with Microsoft Office Applications, including: Excel, VBA, Outlook, Access and Word
Working knowledge of API architecture, design, and integration (REST, SOAP, JSON, XML)
Familiarity with scripting and tools for process automation and monitoring (e.g., PowerShell, Python, Postman, Swagger)
Experience using AI or machine learning-enabled tools for troubleshooting, monitoring, or automating workflows is a strong plus
Must be well-organized, able to multi-task and manage time-sensitive projects
Problem-Solving: Understanding the root cause and offer solutions
Possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve application or infrastructure issues
Ability to work independently or within an in-person team environment, and/or cross-functionally with other departments and teams
Excellent customer service and interpersonal skills
Effective oral and written communication skills. Will require communicating complex concepts to others of various levels of seniority and/or technical competence
Knowledge of accounting processes and financial systems (and specifically Great Plains) preferred
Transportation or logistics industry experience preferred
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Transportation, Logistics, Storage
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