Grand Pacific Resorts
Overview
Position purpose: To communicate with clients and assist them with choosing and scheduling spa treatments. Close all service and retail transactions properly and maintain a clean and beautiful spa boutique and facility.
Responsibilities
Provide stellar customer service in a fast paced environment.
Manage a three-line phone system using exceptional phone etiquette.
Assist clients with retail purchases and make spa sales recommendations.
Handle cash, check, room charge and credit card transactions accurately using Spa Soft software and a basic cash register.
Accurately schedule spa service appointments using Millennium software.
Accurately enter client data using Millennium software.
Responsible for the opening and closing operations for the front desk area and the spa facility.
Manage the daily flow of clients in the spa, be aware of who is in the spa at all times, what services they are scheduled for and that client expectations are met.
Diffuse unexpected situations or problems pertaining to scheduling errors, cancelled appointments and equipment malfunctions.
Handle customer complaints with care and provide appropriate remedies as needed.
Assist the spa supervisor and spa director with general administrative tasks.
Maintain the cleanliness and order of the front desk, spa boutique, locker rooms and guest relaxation rooms.
Prepare written correspondence through word processing and email formats with guests and for internal communications.
Restock and count physical inventories for the spa boutique.
Communicate and interact with all levels of staff.
Moderate use of Microsoft Outlook, Excel and Word programs; heavy use of Millennium spa management software.
Coordinate daily operations with other concierge staff and spa departments.
Coordinate and schedule repair and maintenance services and communicate with vendors as needed, with the approval of the spa director.
Other Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance may be subject to disciplinary action, up to and including termination of employment. Attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to comply with hotel rules and regulations for the safe and effective operation of the facilities.
Supportive Functions In addition to the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be determined by the manager based on hotel requirements:
May be required to work any of the positions in the laundry.
Perform cleaning tasks using standard hotel cleaning products as assigned.
Specific Job Knowledge, Skills And Abilities The individual must possess the following knowledge, skills and abilities and be able to demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation:
Must be able to work a flexible schedule that includes availability for weekend and closing shifts (a typical closing shift ends between 6:30pm – 8:30pm).
Must be available to work a schedule that ranges from 15 to 29 hours per week.
Must be available to work busy holidays.
Must be reliable and have a positive attitude.
Must be available to attend monthly staff meetings.
Must not have any visible tattoos, face and/or body piercings while at work.
Physical Demands
Most tasks are performed indoors with moderate temperature; must be able to work in extreme temperatures like laundry rooms (+110°F) for up to one hour.
Stand and exert well-paced mobility for up to 4 hours in length.
Reach other departments of the hotel on a timely basis.
Reach other locations of the hotel on a timely basis in limited space.
Bend, stoop, squat and stretch to fulfill cleaning tasks.
Lift up to 40 lbs regularly; push and pull carts and equipment up to 250 lbs frequently.
Hazards include moving parts, electrical, high heat, chemicals; require grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Continuous talking and hearing in the process of communication with guests, supervisors and subordinates; near vision and depth perception required.
Manual dexterity to operate office equipment.
Qualification Standards Education High school or equivalent education required.
1-2 years in a customer contact position required.
Prior receptionist or coordinator experience preferred in a hotel, spa, fitness or related environment.
Licenses or Certificates Not Applicable.
Grooming All employees must maintain a neat, clean and well-groomed appearance per hotel standards.
Attendance Regular attendance is essential. Irregular attendance may lead to disciplinary action up to termination. All employees must comply with hotel rules and regulations. This description is not an exclusive or exhaustive list of all job functions.
Ownership This job opportunity is being made available by Grand Pacific Hotel Services, L.P., the owner and employer of all associates working at the resort. Marriott International is not the owner or operator and is not responsible for recruitment, candidacy, or employment at the resort.
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Responsibilities
Provide stellar customer service in a fast paced environment.
Manage a three-line phone system using exceptional phone etiquette.
Assist clients with retail purchases and make spa sales recommendations.
Handle cash, check, room charge and credit card transactions accurately using Spa Soft software and a basic cash register.
Accurately schedule spa service appointments using Millennium software.
Accurately enter client data using Millennium software.
Responsible for the opening and closing operations for the front desk area and the spa facility.
Manage the daily flow of clients in the spa, be aware of who is in the spa at all times, what services they are scheduled for and that client expectations are met.
Diffuse unexpected situations or problems pertaining to scheduling errors, cancelled appointments and equipment malfunctions.
Handle customer complaints with care and provide appropriate remedies as needed.
Assist the spa supervisor and spa director with general administrative tasks.
Maintain the cleanliness and order of the front desk, spa boutique, locker rooms and guest relaxation rooms.
Prepare written correspondence through word processing and email formats with guests and for internal communications.
Restock and count physical inventories for the spa boutique.
Communicate and interact with all levels of staff.
Moderate use of Microsoft Outlook, Excel and Word programs; heavy use of Millennium spa management software.
Coordinate daily operations with other concierge staff and spa departments.
Coordinate and schedule repair and maintenance services and communicate with vendors as needed, with the approval of the spa director.
Other Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance may be subject to disciplinary action, up to and including termination of employment. Attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to comply with hotel rules and regulations for the safe and effective operation of the facilities.
Supportive Functions In addition to the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be determined by the manager based on hotel requirements:
May be required to work any of the positions in the laundry.
Perform cleaning tasks using standard hotel cleaning products as assigned.
Specific Job Knowledge, Skills And Abilities The individual must possess the following knowledge, skills and abilities and be able to demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation:
Must be able to work a flexible schedule that includes availability for weekend and closing shifts (a typical closing shift ends between 6:30pm – 8:30pm).
Must be available to work a schedule that ranges from 15 to 29 hours per week.
Must be available to work busy holidays.
Must be reliable and have a positive attitude.
Must be available to attend monthly staff meetings.
Must not have any visible tattoos, face and/or body piercings while at work.
Physical Demands
Most tasks are performed indoors with moderate temperature; must be able to work in extreme temperatures like laundry rooms (+110°F) for up to one hour.
Stand and exert well-paced mobility for up to 4 hours in length.
Reach other departments of the hotel on a timely basis.
Reach other locations of the hotel on a timely basis in limited space.
Bend, stoop, squat and stretch to fulfill cleaning tasks.
Lift up to 40 lbs regularly; push and pull carts and equipment up to 250 lbs frequently.
Hazards include moving parts, electrical, high heat, chemicals; require grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Continuous talking and hearing in the process of communication with guests, supervisors and subordinates; near vision and depth perception required.
Manual dexterity to operate office equipment.
Qualification Standards Education High school or equivalent education required.
1-2 years in a customer contact position required.
Prior receptionist or coordinator experience preferred in a hotel, spa, fitness or related environment.
Licenses or Certificates Not Applicable.
Grooming All employees must maintain a neat, clean and well-groomed appearance per hotel standards.
Attendance Regular attendance is essential. Irregular attendance may lead to disciplinary action up to termination. All employees must comply with hotel rules and regulations. This description is not an exclusive or exhaustive list of all job functions.
Ownership This job opportunity is being made available by Grand Pacific Hotel Services, L.P., the owner and employer of all associates working at the resort. Marriott International is not the owner or operator and is not responsible for recruitment, candidacy, or employment at the resort.
#J-18808-Ljbffr