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Helpdesk Technician
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Helpdesk Technician
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TieTalent About
ATA Services, Inc. is currently seeking to hire an experienced Pay Rate: $23.00 per hour, with weekly pay Start Date: ASAP Anticipated End Date: June 2026 Schedule: FULL TIME; Monday - Friday 8:00am-5:00pm Location: IN OFFICE in Albuquerque, and Santa Fe
About
ATA Services, Inc. is currently seeking to hire an experienced
Help Desk Support Technicians
to work on a temporary assignment. We have an available job in Santa Fe and Albuquerque.
Pay Rate: $23.00 per hour, with weekly pay Start Date: ASAP Anticipated End Date: June 2026 Schedule: FULL TIME; Monday - Friday 8:00am-5:00pm Location: IN OFFICE in Albuquerque, and Santa Fe
Job Duties
Technical Support
Respond to support requests via email, phone, chat, or ticketing system Troubleshoot and resolve basic hardware and software issues Assist with onboarding new employees with setup and configuration of laptops, mobile devices, software applications and peripherals Provide password resets and user account management in accordance to ECECD procedures
User Training and Guidance
Assist with educating end users on the use of Microsoft Office products including MS Sharepoint and MS Teams Assist end users with scheduling and usage of video conferencing equipment
Documentation and Organization
Document support interactions and technical solutions in the helpdesk system. Maintain accurate records of user issues and resolutions for future reference. Provide feedback on service desk performance, common issues, and improvement areas. Assist with keeping work areas clean and organize
Escalation
Escalate unresolved or complex issues to second level IT Team
Customer Service
Maintain a professional and courteous approach when interacting with end users
Required Skills
Basic knowledge of Windows, macOS, mobile devices (iPhone, iPad, Android), and common business applications (Microsoft 365, browsers, etc.) Strong communication and customer service skills Ability to follow documented procedures and support workflows Must be able to pass a criminal background check and fingerprinting
ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Compensation details:
23 Yearly Salary
PI1426a914bbd5-3026
Nice-to-have skills
Android Browsers MacOS Windows Santa Fe, New Mexico, United States
Work experience
Desktop Support
Languages
English Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at TieTalent by 2x Get notified about new Help Desk Technician jobs in
Santa Fe, NM . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Helpdesk Technician
role at
TieTalent 1 day ago Be among the first 25 applicants Join to apply for the
Helpdesk Technician
role at
TieTalent About
ATA Services, Inc. is currently seeking to hire an experienced Pay Rate: $23.00 per hour, with weekly pay Start Date: ASAP Anticipated End Date: June 2026 Schedule: FULL TIME; Monday - Friday 8:00am-5:00pm Location: IN OFFICE in Albuquerque, and Santa Fe
About
ATA Services, Inc. is currently seeking to hire an experienced
Help Desk Support Technicians
to work on a temporary assignment. We have an available job in Santa Fe and Albuquerque.
Pay Rate: $23.00 per hour, with weekly pay Start Date: ASAP Anticipated End Date: June 2026 Schedule: FULL TIME; Monday - Friday 8:00am-5:00pm Location: IN OFFICE in Albuquerque, and Santa Fe
Job Duties
Technical Support
Respond to support requests via email, phone, chat, or ticketing system Troubleshoot and resolve basic hardware and software issues Assist with onboarding new employees with setup and configuration of laptops, mobile devices, software applications and peripherals Provide password resets and user account management in accordance to ECECD procedures
User Training and Guidance
Assist with educating end users on the use of Microsoft Office products including MS Sharepoint and MS Teams Assist end users with scheduling and usage of video conferencing equipment
Documentation and Organization
Document support interactions and technical solutions in the helpdesk system. Maintain accurate records of user issues and resolutions for future reference. Provide feedback on service desk performance, common issues, and improvement areas. Assist with keeping work areas clean and organize
Escalation
Escalate unresolved or complex issues to second level IT Team
Customer Service
Maintain a professional and courteous approach when interacting with end users
Required Skills
Basic knowledge of Windows, macOS, mobile devices (iPhone, iPad, Android), and common business applications (Microsoft 365, browsers, etc.) Strong communication and customer service skills Ability to follow documented procedures and support workflows Must be able to pass a criminal background check and fingerprinting
ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Compensation details:
23 Yearly Salary
PI1426a914bbd5-3026
Nice-to-have skills
Android Browsers MacOS Windows Santa Fe, New Mexico, United States
Work experience
Desktop Support
Languages
English Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at TieTalent by 2x Get notified about new Help Desk Technician jobs in
Santa Fe, NM . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr