Highgate is hiring: Training and Recruiting Coordinator in Nashville

Compensation Type: Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company, widely recognized as an industry innovator. It is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties exceeds an asset value of $20 billion and generates over $5 billion in revenue. The company offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. Highgate also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to optimize performance and asset value. With an executive team comprising some of the most experienced hotel management leaders, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains corporate offices in London, New York, Dallas, and Seattle.

Location: The Joseph Hotel - Nashville

Overview:

WHERE YOU WORK

The Joseph Nashville, a Luxury Collection Hotel, reimagines the hotel experience. Its modern design reflects Nashville's diverse maker-culture, integrating local artisans, chefs, and craftsmen alongside the city’s renowned music scene. The hotel’s art program features works by Tennessee artists and pieces from a world-class collection, enriching the guest experience. With 297 thoughtfully designed rooms and suites and 18,000 square feet of event space, The Joseph aims to surpass guest expectations. It offers impeccable service and unique experiences, encouraging guests to discover the unexpected from the front door to the rooftop.

WHY YOU’RE HERE

Passion, pride, and a desire to make a difference drive you. You are committed to providing exceptional service and ensuring each associate has an outstanding experience. Your goal is to create a positive impact through your work, aligning with your personal values of service excellence and hospitality.

Benefits:

• Medical/Dental/Vision insurance
• Company-paid Life insurance
• 401K retirement plan
• Paid Time Off
• Free Meals during shifts
• Discounted hotel room benefits

Responsibilities:

One key responsibility is collaborating with People and Culture leaders to prepare and deliver training on regulatory topics, hospitality education, leadership development, and more. This includes creating SOPs, conducting weekly refreshers at stand-ups, coaching service standards during active operations, and delivering comprehensive training sessions. You will support the People and Culture team administratively and assist in various other areas as needed. Maintaining strong knowledge of Forbes luxury standards, you will communicate, schedule, and enthusiastically conduct training sessions. Additionally, you will assist in recruiting for open positions alongside the Assistant Director of Human Resources.

Qualifications:

You enjoy being a warm, friendly face and a go-to resource. You are passionate about developing others and ensuring a great onboarding experience. You can engage with anyone, acting as a thoughtful liaison for The Joseph. You are knowledgeable about the property, industry standards, and have experience with Marriott brand training. A minimum of 2 years in hospitality, recruiting, or administrative roles is required, along with familiarity with luxury standards like Forbes Travel Guide. Proficiency in basic technology (Excel, PowerPoint/Canva, Word), good mathematical skills, and excellent communication skills are essential. Applicants without hospitality or service industry experience or equivalent education will not be considered.

#J-18808-Ljbffr