DocuSign
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Flexible remote work arrangement
Engage with cutting-edge technologies and contribute to innovative solutions
Collaborative and inclusive work culture that values teamwork and communication
Opportunity to make a meaningful impact on customer satisfaction and software adoption
What to Expect
Provide outstanding technical support for the employer's Intelligent Agreement Management (IAM) and related services
Troubleshoot customer inquiries across various support channels, including API integrations and network-related issues
Utilize technical expertise to enhance customer adoption of IAM products
Identify product improvements and report bugs to enhance customer experience
Handle escalated cases and provide support for internal peers on product knowledge
What is Required
Bachelor of Science degree in Computer Science, Engineering, or a related technical field
2+ years of SaaS troubleshooting experience in a Technical Support role
Proficiency in modern programming languages such as XML, C#, Python, and JavaScript
Experience in troubleshooting web-based environments including HTTP, JSON, and HTML
Familiarity with Salesforce administration and log analysis using various network tools
Preferred Qualifications
Self-motivated and goal-oriented with strong interpersonal skills
Subject Matter Expert in at least one vertical of the employer's technologies
Excellent communication skills for engaging with customers and internal teams
Experience supporting the employer's eSignature and related products
Familiarity with structured query languages such as SQL and SOQL
#SoftwareSupport #RemoteWork #TechnicalSupport #CareerGrowth #CustomerSatisfaction
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Opportunity for career advancement and growth within the organization
Flexible remote work arrangement
Engage with cutting-edge technologies and contribute to innovative solutions
Collaborative and inclusive work culture that values teamwork and communication
Opportunity to make a meaningful impact on customer satisfaction and software adoption
What to Expect
Provide outstanding technical support for the employer's Intelligent Agreement Management (IAM) and related services
Troubleshoot customer inquiries across various support channels, including API integrations and network-related issues
Utilize technical expertise to enhance customer adoption of IAM products
Identify product improvements and report bugs to enhance customer experience
Handle escalated cases and provide support for internal peers on product knowledge
What is Required
Bachelor of Science degree in Computer Science, Engineering, or a related technical field
2+ years of SaaS troubleshooting experience in a Technical Support role
Proficiency in modern programming languages such as XML, C#, Python, and JavaScript
Experience in troubleshooting web-based environments including HTTP, JSON, and HTML
Familiarity with Salesforce administration and log analysis using various network tools
Preferred Qualifications
Self-motivated and goal-oriented with strong interpersonal skills
Subject Matter Expert in at least one vertical of the employer's technologies
Excellent communication skills for engaging with customers and internal teams
Experience supporting the employer's eSignature and related products
Familiarity with structured query languages such as SQL and SOQL
#SoftwareSupport #RemoteWork #TechnicalSupport #CareerGrowth #CustomerSatisfaction
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr