SPS-North America
Overview
Onsite IT Technician-
is responsible for providing local operational support for an office or group of offices. This position requires excellent customer service and problem-solving skills. The candidate should have a process- and project-oriented mindset and be efficient working independently as well as part of a larger team. The ideal candidate is knowledgeable across a wide range of technologies and adaptable to leverage them against a wide range of technical issues. The candidate should be highly motivated, self-reliant, and eager to improve.
Responsibilities
Issues Management and Resolution Analyze issues and formulate solutions Troubleshoot system, application and hardware issues Ensure customers are updated on ticket progress Provide monitoring and resolution of AV issues for on-site equipment (e.g., boardroom AV) and meeting/event support Work directly with customers to solve problems Utilize internal IT Knowledge Base to provide and find solutions to known issues Research using external information when needed Consistently update the ticket tracking system with status and fixes Escalate issues to necessary parties as required System Administration Perform routine system maintenance on laptops and desktops Track computer assets according to organizational standards Perform backups and restores Configure hardware (drives, network interfaces, memory, processors, peripherals) Install and configure software including operating systems, patches, and third-party products Maintain established computer standards and participate in testing new standards Communication Strong interpersonal skills with heavy focus on customer service Demonstrate sound written, oral and organizational skills Collaborate with local and remote teams using provided tools Share solutions with peers Work effectively as an individual and as part of a team Comfortable training groups of varying sizes on new IT solutions Resource & Project Management Complete assigned tasks on time Follow documented concepts, practices, and procedures Manage multiple constituencies, issues, priorities, projects and goals Adhere to team policies and organizational reporting structures Continuous Improvement Gather knowledge of technology changes through training, conferences, books, journals, and case studies; perform product evaluations Work Schedule
Must maintain a flexible schedule and be available to work non-standard hours upon request or as needed Must be available via cell phone for issue resolution and after-hours assistance Travel
Local travel between sites may be required Occasional travel to sites outside the local area may be required Education and Certifications
Associate’s or Bachelor’s Degree from an accredited university (preferred in Computer Science, Information Systems or equivalent) or proven IT experience Technical certifications are a plus (e.g., ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+) Experience
Minimum 1 year IT experience Experience delivering IT solutions within a corporate/enterprise environment Experience working in a mixed Mac and Windows environment Additional Skills
Experience in Advertising and/or Marketing industry preferred Experience in centrally managed computer environments Experience supporting AV environments not required but a plus Skills helpful but not required – BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF), Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems Pay Range
$27 - $27 USD What We Offer
Career Growth:
An opportunity to learn new skills and grow into other career opportunities Learning & Development:
Commitment to a culture of learning and development We Recognize Talent:
Variety of recognition programs for all levels Benefit Offerings:
Medical, dental, vision, 401k with matching, and additional voluntary benefits; note: benefit offerings may vary by role and hours EEO and Company Information
SPS-North America is an equal employment opportunity employer. SPS and its affiliates are committed to a diverse workforce and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable law.
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Onsite IT Technician-
is responsible for providing local operational support for an office or group of offices. This position requires excellent customer service and problem-solving skills. The candidate should have a process- and project-oriented mindset and be efficient working independently as well as part of a larger team. The ideal candidate is knowledgeable across a wide range of technologies and adaptable to leverage them against a wide range of technical issues. The candidate should be highly motivated, self-reliant, and eager to improve.
Responsibilities
Issues Management and Resolution Analyze issues and formulate solutions Troubleshoot system, application and hardware issues Ensure customers are updated on ticket progress Provide monitoring and resolution of AV issues for on-site equipment (e.g., boardroom AV) and meeting/event support Work directly with customers to solve problems Utilize internal IT Knowledge Base to provide and find solutions to known issues Research using external information when needed Consistently update the ticket tracking system with status and fixes Escalate issues to necessary parties as required System Administration Perform routine system maintenance on laptops and desktops Track computer assets according to organizational standards Perform backups and restores Configure hardware (drives, network interfaces, memory, processors, peripherals) Install and configure software including operating systems, patches, and third-party products Maintain established computer standards and participate in testing new standards Communication Strong interpersonal skills with heavy focus on customer service Demonstrate sound written, oral and organizational skills Collaborate with local and remote teams using provided tools Share solutions with peers Work effectively as an individual and as part of a team Comfortable training groups of varying sizes on new IT solutions Resource & Project Management Complete assigned tasks on time Follow documented concepts, practices, and procedures Manage multiple constituencies, issues, priorities, projects and goals Adhere to team policies and organizational reporting structures Continuous Improvement Gather knowledge of technology changes through training, conferences, books, journals, and case studies; perform product evaluations Work Schedule
Must maintain a flexible schedule and be available to work non-standard hours upon request or as needed Must be available via cell phone for issue resolution and after-hours assistance Travel
Local travel between sites may be required Occasional travel to sites outside the local area may be required Education and Certifications
Associate’s or Bachelor’s Degree from an accredited university (preferred in Computer Science, Information Systems or equivalent) or proven IT experience Technical certifications are a plus (e.g., ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+) Experience
Minimum 1 year IT experience Experience delivering IT solutions within a corporate/enterprise environment Experience working in a mixed Mac and Windows environment Additional Skills
Experience in Advertising and/or Marketing industry preferred Experience in centrally managed computer environments Experience supporting AV environments not required but a plus Skills helpful but not required – BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF), Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems Pay Range
$27 - $27 USD What We Offer
Career Growth:
An opportunity to learn new skills and grow into other career opportunities Learning & Development:
Commitment to a culture of learning and development We Recognize Talent:
Variety of recognition programs for all levels Benefit Offerings:
Medical, dental, vision, 401k with matching, and additional voluntary benefits; note: benefit offerings may vary by role and hours EEO and Company Information
SPS-North America is an equal employment opportunity employer. SPS and its affiliates are committed to a diverse workforce and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable law.
#J-18808-Ljbffr