Amazon Web Services (AWS) is hiring: Senior Delivery Consultant - Connect and Le

Overview

The AWS Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join AWS. In this role, you\'ll work closely with customers to design, implement, and manage AWS solutions that meet technical requirements and business objectives. You\'ll drive customer success through the cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Qualifications

• 5+ years of experience in cloud architecture and implementation
• Bachelor\'s degree in Computer Science, Engineering, related field, or equivalent experience
• 5+ years of experience as a contact center technology architect, enterprise IT Architect, or senior contact center developer working with leading contact center platforms (e.g., Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce)
• 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework at enterprise scale in a contact center environment
• 3+ years hands-on coding experience with REST APIs and web services, including integration of multiple contact center platforms

Preferred Qualifications

• AWS experience with a range of services; AWS Professional certifications preferred
• Experience with automation and scripting (e.g., Terraform, Python)
• Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
• Strong communication skills with ability to explain technical concepts to both technical and non-technical audiences
• Knowledge of Amazon Connect or Amazon Lex capabilities and deployment skills
• Experience incorporating generative AI into the contact center (voice or chat bots, agent assist, or next best action) including architecture design, model selection and integration

Company: Amazon Web Services, Inc. | Job ID: A3059588

Pay range: Base pay range listed in the job post is $138,200/yr - $239,000/yr.